Authorised resale to UK government Clients of AWS services by a UK operated provider. Enhanced UK government terms and conditions. To be used with Ensono AWS Service Management which provides full ITIL-compliant service management for production and other work loads to service levels with a service credit regime.
- EC2/ECS compute services
- Elastic Load Balancer
- Amazon Relational Database Services
- Amazon Redshift
- Amazon Elasticache
- Amazon Cloudfront
- Virtual Private Compute
- AWS Marketplace
- EBS, EFS, S3 and Glacier storage
- Deployment Services and Service Management available with Ensono
- Extended notice of service withdrawal terms
- Ability to add SLA with financial recompense
£50 per instance per month
01784 211 100
|Service constraints||This only applies to AWS.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Ensono's monitoring and management centre is staffed 24x365|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||This service is sold in conjunction with Ensono AWS Deployment Services, Ensono AWS Service Management Services and Ensono Managed Server Instances. Service Levels are defined within these services.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Ensono provide a defined design engagement, which facilitates the high level and low level design of the AWS solution. These are available in the Ensono AWS Deployment Services. Additionally, Clients can go on and have a fully managed AWS solution using Ensono's AWS Service Management.|
|Other documentation formats||
|End-of-contract data extraction||As part of our standard contracts, service decommissioning is included.|
|End-of-contract process||This particular service provides the purchase of AWS Cloud Services, via Ensono.|
Using the service
|Web browser interface||No|
|What users can and can't do using the API||AWS standard APIs|
|API automation tools||
|API documentation formats||
|Command line interface||Yes|
|Command line interface compatibility||
|Using the command line interface||All functionality is available via the CLI.|
|Independence of resources||
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.
Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.
AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.
|Infrastructure or application metrics||No|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||AWS|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||EU-US Privacy Shield agreement locations|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Other|
|Other data at rest protection approach||
AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).
AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).
Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||In-house destruction process|
Backup and recovery
|Backup and recovery||No|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on AWS' website via the links below:
• Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/
• Amazon S3 SLA: http://aws.amazon.com/s3-sla
• Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/
• Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/
• Amazon RDS SLA: http://aws.amazon.com/rds-sla/
• AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/
Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
|Approach to resilience||This is available on request.|
|Outage reporting||Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)|
Identity and authentication
|Other user authentication||
WS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures.
A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded.
AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.
|Access restrictions in management interfaces and support channels||
IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.
API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.
API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||2-factor authentication|
|Devices users manage the service through||Dedicated device on a segregated network (providers own provision)|
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||25/03/2016|
|What the ISO/IEC 27001 doesn’t cover||Ensono's ISO certification covers all business functions in the UK and Wales only.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||NCC Group|
|PCI DSS accreditation date||10/10/2017|
|What the PCI DSS doesn’t cover||Ensono are compliant with Sections 9 & 12 only.|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Ensono maintains certification to ISO/IEC 27001:2013 as its approach to Information Security Management as part of Information Security Management System (ISMS). As part of the ISMS, Ensono shall:
•Define and maintain an inventory of all information assets, and supporting assets, which the security of the information assets depend
•Perform regular risk assessments of those information assets, and their supporting assets, to ascertain level of business risk, as per the Ensono Risk Assessment Guide
•Put in place controls to reduce identified risks to acceptable levels, taking account the criticality and value of information and costs involved, as per the Ensono Risk Assessment Guide
•Provide a rolling education programme to all personnel within Ensono, covering importance of information security, and individuals responsibility to adhere to information security related policies, processes and procedures.
•Provide a tool for the prompt reporting of actual or potential security incidents, and resources to promptly evaluate and act upon such incidents
•Continually monitor, review and improve ISMS by undertaking regular reviews, audits and other activities, and take prompt action in response to the findings
•Adopt ISO/IEC 27001:2013 as the approach to Information Security Management, and utilise the Control Objectives of ISO/IEC 27002:2013 for controlling risk
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
The objective of Change Management is to ensure that changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner, utilising the ITIL framework to ensure good practice.
To minimise the risk of impact of change related incidents and to record and communicate the changes that are made
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Vulnerabilities are identified using Ensono’s Vulnerability Assessment Tool, which collects and collates data from trusted external sources (e.g. Secunia). These are reviewed by a Subject Matter Expert and assigned a patch rating (Critical, High, Medium, Low, or Not Applicable). An Emergency Vulnerability Assessment Board (VAB) is convened immediately to discuss Critical risk vulnerabilities, otherwise VAB meets on a monthly basis. Affected Clients are identified and a summary of the vulnerability is sent to these Clients. Out-of-band patching schedules may be created for critical vulnerabilities; high, medium and low risk vulnerabilities will be rolled into the quarterly patching cycle.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
•File integrity monitoring, alerting and incident resolution - The pre-configured FIM report show any file changes on a daily basis
•Registry integrity monitoring, alerting and incident resolution - as part of default monitoring.
•Security log alerting from security appliances and incident resolution - Ensono create alerts and incident resolution.
•Behaviour anomaly detection, investigation and incident resolution through manual report assessment.
•Alerting - Ensono create alerts and incident resolution.
SIEM is vastly used within ‘Ensono Management Environment’ If Client has subscribed to Log Management (SIEM) services then all the mentioned alerting and more can be provided to client.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Ensono has a predefined Incident Management process, which includes activities from incident notification and logging, classification and escalation, investigation and diagnosis, through to resolution, recovery and incident closure. Ensono’s standard approach is at a VM level is primarily agent based through NetIQ, which reports back to our monitoring platform. This includes many standard metrics including, CPU, Memory, Disk. For all of these there are standard thresholds configured which can be changed on client request. If any of these was to exceed these thresholds for a certain amount of time then a ticket would automatically be raised in support works system.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||Other|
|Other virtualisation technology used||AWS proprietary|
|How shared infrastructure is kept separate||Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.|
|Price||£50 per instance per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Terms and conditions document||View uploaded document|