Logicearth Learning Services Limited

learningCloud LMS

Breaking free from the constraints of the traditional LMS, learningCloud provides a completely learner-centric user experience by adopting an application based approach, to provide a completely personalised learning environment. Users can ensure they have a fully interoperable learning platform that grows and adapts with the changing needs of the business.

Features

  • SCORM, xAPI Compliant
  • Manage Offline and Online training events
  • Gamifiy your learning experience
  • Learning delivered through a mobile app or in a browser
  • Supports Microlearning
  • Community based Social learning
  • Integrated conferencing tools
  • Supports learning delivery on any device

Benefits

  • Access learning on any device
  • Enhanced User Experience
  • Collaborate with other learnings through the communities
  • Delivers Microlearning content to any device

Pricing

£5 to £30 per person per year

  • Free trial available

Service documents

G-Cloud 10

397772958756319

Logicearth Learning Services Limited

Paul McKay

+44 (0) 28 90660761

paul.mckay@logicearth.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The system requires an internet connection to access
System requirements
  • System supports IE 11 and above
  • System will run on latest Chrome, Firefox & Safari
  • System will run on latest iOS and Andriod systems

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is offered normal UK working times, first response is within 4 hours during working hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Client administrators are trained to manage users, upload content and report on learning activity. Logicearth will support administrators through training followed by email and phone support. End users will be supported by the onsite administrators
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users will be provided with a video tutorial + online documentation
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction All information will be passed to the administrator in Excel format. This will include all learning activity
End-of-contract process We will provide reports on all learning activity for the period of the contract, this will be included in the price

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The system has been developed to support the learner through any device, on mobile devices learners can access content through the device browser or via the app. Both methods deliver the same functionality to the learner.
Accessibility standards None or don’t know
Description of accessibility Content can be delivered in many formats, the learning can choose to learn through audio content or visual content.
Accessibility testing None
API Yes
What users can and can't do using the API The system offers an open APi structure to integrate with HR systems or other learning platforms. All Api information is available on request
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation The system can be branded to align to corporate branding guidelines

Scaling

Scaling
Independence of resources The service is designed as a SaaS solution with 99.9 % SLA, users will be able to access the platform 24x7 though a URL. There is no restriction on simultaneous users accessing the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types The system support learning analytics to include,
1. Course completion
2. Score
3, Duration of activity
4. First access and last access date
5. Device content is accessed from.
6. Learning plan completion
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Netex Learning

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach CSV file upload through the administration portal. Client will be trained to perform this action
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The system guarantees a 99.9% availability
Approach to resilience The system is duplicated on 2 sites, backups are taken daily weekly and bi-monthly to ensure seamless return to service in the event of a fail
Outage reporting The development team monitor the functionality of the system and incidents are alerted through email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Information can be provided on request
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes We have a robust policy which can be supplied on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach This can be provided on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Information can be provided on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Information can be provided on request
Incident management type Supplier-defined controls
Incident management approach Information can be provided on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £30 per person per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We offer a fully fucntional environment for 2 weeks evaluation, during this time we will offer training and support

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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