Aspire Technology Solutions

Datto Office 365 protection

Datto SaaS Protection for Office 365 is the leading cloud-to-cloud backup solution offering an all-in-one backup, search, restore and export solutions for Office 365.
SaaS Protection ensures that companies can access, control, and most importantly, own the data they entrust to the cloud.

Features

  • Point in time Backups of user data
  • On demand additional backups
  • Infinite retention
  • unlimited data
  • Notification dashboards

Benefits

  • Privately UK owned ISO27001 security certified core infrastructure
  • Dedicated UK based service desk support
  • World class NPS customer satisfaction support
  • Increased capacity & funcionality
  • Scalability
  • Business continuity & disater recovery
  • Reduced Maintenance & infrastructure costs
  • Reduced in-house support staff training & costs
  • Increased employee collaboration and productivity with Office 365

Pricing

£2.25 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.watson@aspirets.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 9 7 7 6 8 2 8 4 0 5 8 0 2 0

Contact

Aspire Technology Solutions Stephen Watson
Telephone: 03301242700
Email: steve.watson@aspirets.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Office 365
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No immediate constraints
System requirements
  • System requirements
  • Dependency that appropriate 365 licensing is procured.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependent on severity / priority and nature of incident or request
immediate response to P1
upto 12hr response for P5 service requests
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels can be tailored to meet the customer requirements. As standard all customers receive 24/7 monitoring of the platform. Dedicated Service account manager, Service and response SLAs, bespoke and fully customisable solution to meet the business requirements additional levels of support include end user 24/7 support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All services are delivered by dedicated account manager, project manager and project delivery team including technical lead. Projects meet the agreed deliverable s which are created to meet the requirements of the customer
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Access to facilitate the return of conrol to the customer is included in the contract cost.
End-of-contract process
Access to facilitate the return of conrol to the customer is included in the contract cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no functional difference between our mobile and desktop service.
Service interface
Yes
Description of service interface
Integrated Self service portal
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
All API services are agreed separately with customers in line with their requirements.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
All customisation requirements are agreed separately with Customers in line with their requirements.

Scaling

Independence of resources
Aspire provides a flexible and scalable service in order to meet the fluctuations in demand for each individual service. These services are underpinned by a set of pre-agreed SLAs with each individual customer, ensuring continuity of the services being provided.

Analytics

Service usage metrics
Yes
Metrics types
As per product description
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Datto

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Access to facilitate the return of conrol to the customer is included in the contract cost.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
All service level agreements are as per the ones supplied by DATTO, and published by them.
Approach to resilience
Available upon request
Outage reporting
Yes - customer portal and e-mail alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role specific access privileges
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
18/11/2019
What the ISO/IEC 27001 doesn’t cover
No exceptions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Externally UKAS certified ISMS

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Externally UKAS certified Itil based change management approach
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Periodic vulnerability scans and following major changes
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
3rd party product
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Externally UKAS certified Itil based incident management process

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.25 a user a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.watson@aspirets.com. Tell them what format you need. It will help if you say what assistive technology you use.