Idox Software Limited

Customised Compliance e-learning

Customised compliance training on GDPR, Anti-Corruption, Information Security and other regulatory topics. Enhanced to reflect an organisation specific environment and corporate identity, hosted or delivered for onsite hosting, including campaign management and reporting.

Features

  • Prevent Compliance breaches from happening
  • Inform and train staff on Compliance related topice
  • UKBA Compliance training
  • GDPR Compliance training
  • ISO37001
  • E-learning
  • Online courses

Benefits

  • Regular training and awareness campaigns, documented and tracked
  • Mandatory part of an effective Compliance Management System
  • Standard web-based trainings provide easy access

Pricing

£15000 per unit per year

  • Education pricing available

Service documents

G-Cloud 10

396684449188097

Idox Software Limited

Darren Moyes

0333 011 1200

frameworks@idoxgroup.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constraints when hosted, SCORM compatibility of the learning management system required when locally hosted.
System requirements Standard web browser for access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Level 1 Blocker - within 2 hours;
Level 2 Major - within 4 hours;
Level 3 Normal - less than 12 hours;
Level 4 Minor - less than 3 working days;
Level 5 Suggestion/Request - more than 3 working days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Idox provides Level 2&3 support, supporting designated administrators within the client organisation.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Idox supports clients when identifying their additional requirements and respective content. We guide organisations through the process from kick-off and requirements, through to beta version and master version of their content. We also assist in devising compliance training plans for the client organisation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data extracts in portable formats such as *.csv or *.XML.
End-of-contract process Upon the end of the contract, the learner data is either transferred as per instruction from the client in a standard format, included in the cost, then deleted from the Idox central system. As per individual agreement and if desired by the client, the content is provided to the client in a mutually agreed format, charged at extra cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Certain mobile operating systems will render the content differently on screen.
Accessibility standards None or don’t know
Description of accessibility Feature rich e- learning and accommodations are to a certain degree opposites. Our feature rich and interactive content is developed with user input. For example it features audio in addition to on screen display. Contrasts and colours are chosen so as not to exclude learners with slight visual impairments.
Accessibility testing None.
API No
Customisation available Yes
Description of customisation Idox customises standard content and learning management interface based on corporate/organisational ID (logo, colour scheme), existing content can be changed and additional content provided, based on a mix and match approach of individual lessons and chapters. New material can be added based on the clients needs.

Scaling

Scaling
Independence of resources Delivery infrastructure and user levels are monitored and sufficient headroom is kept on infrastructure.

Analytics

Analytics
Service usage metrics Yes
Metrics types Uptime statistics.
Completion reports.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Reports in portable formats such as .csv or PDF.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 98.5%, 24/7.
Approach to resilience Available on request.
Outage reporting Public dashboard and e-mail alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Roles distribution determines authentication.
Access restriction testing frequency Less than once a year
Management access authentication Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Idox Software Ltd has an ISO 27001-certified information security management system. Idox Compliance adopts those policies specifically relating to information, information systems, networks, physical environments and people. Internal audit and information security awareness training is conducted review to review progress towards policy compliance. Risks raised through internal are reviewed at management meetings by the information security manager the appropriate head of business and a board representative.
Information security policies and processes Idox Software Ltd has an ISO 27001-certified information security management policy that applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. Internal audit and information security awareness training is conducted to ensure policies are followed. Risks raise through internal our external audit are reviewed at management meetings by the information security manager the appropriate head of business and a board representative. We can provide copies of our information security policy and process documentation on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach System configuration is monitored and centrally managed by defined processes. Changes are controlled by a rigorous change management process, including documentation.
Vulnerability management type Undisclosed
Vulnerability management approach Regular vulnerability scanning for all services, servers, etc. Patches are deployed as available and tested, in accordance with severity of the threat.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Managed vulnerability scanning on a regular basis. Potential compromises and threats are evaluated and measures deployed in accordance with severity of the threat.
Incident management type Undisclosed
Incident management approach Process followed for common incidents, reports taken through various channels, incident reports confidential.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15000 per unit per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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