OpenGenius Limited

Ayoa (Formerly DropTask)

Our unique, full-cycle approach means you can take your ideas and turn them into actionable tasks, adding due dates, checklists and more so you can stay on track. Assign tasks to team members within instant messages for crystal clear delegation and innovative team communication that isn’t available anywhere else.

Features

  • Chat for groups, individuals, plus send tasks directly in chat.
  • Real-time, collaborative Mind Mapping for powerful ideation.
  • Unlimited Task Boards for shared and individual projects.
  • My Planner is your personal space for task prioritization.
  • Task Percentages show current task progress
  • Due Dates, Checklists & Assignees for work ownership
  • Daily Summary Emails show your day planned out
  • Canvas View offers instant visualisation of work
  • Workflow View displays Kanban style workflows
  • Notifications keep you up to date and on track

Benefits

  • A tool for productive team ideation
  • Chat, delegate and work all in one intuitive workspace
  • Centralized work, stop switching between apps & save time
  • Manage expectation and deliver work on time
  • Keep tasks safe, on-track to minimise stress
  • Clear oversight of teams & workloads for better delegation
  • Improved motivation & team morale through time-tracking
  • Full-cycle workflow, from ideas, to communication, to work.
  • Improved efficiency
  • More than lists, from creating to completing work

Pricing

£90 to £90 per user

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 9 6 5 9 2 5 6 2 8 4 8 4 2 9

Contact

OpenGenius Limited

Mark Bate

02038188245

mbate@opengenius.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
We look to respond to tickets as soon as possible within working hours. Where tickets are received at the weekend or in the even, the respond time can be longer leading to an average response time of 12 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide priority support on all of our paid plans. For larger teams we will allocate customers with a specific point of contact within our customer support team and look to have regular catch up calls to ensure all users have been successfully onboarded.

All customer support is included within the subscription cost. However should customers want a more tailored on site training/support this may come at an additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our software provides full onboarding guidance for any size of teams, helping teams get started and learn the various features of the product. We have a UK based customer support team who are happy to answer detailed questions, provide detailed guidance and bespoke demonstrations and training (onsite or remotely) for larger teams where appropriate.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Customers can export data in a CSV format.
End-of-contract process
After the contract ends the customer account become inactive for future use. This can reactivated should a customer recommence their subscription.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Both mobile and desktop services offer the same features, with usability of the mobile service optimised for mobile devices.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Deployments are provisioned into isolated capsules each with guaranteed resource allocation. Auto-scaling controls the resources available to the service. Resources are scaled automatically based on the total disk storage use of a deployment. RAM usage is based on a ratio of provisioned data storage. Auto-scaling is designed to respond to the short-to-medium term usage trends of the service. Every hour, each deployment is checked and if it is running short on resources, then more units are allocated to the deployment.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Project data may be exported from within the app by selecting the project to export, selecting export, then selecting the components of the project (current tasks, completed tasks and checklists). Exported data is available in CSV and IMX format.
Data export formats
CSV
Data import formats
Other
Other data import formats
IMX

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
None
Approach to resilience
If any node becomes unavailable, the system stays accessible while other nodes step in to take on the work while it is recovering. Those nodes are spread over available zones so that one zone becoming unavailable does not make a deployment unavailable. Similarly, if any access portal becomes unavailable, one or more access portals take over the load.
Outage reporting
No

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted to support personnel and senior development personnel, provided under the principle of least privileges, requiring username and password.
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
The security governance implements an holistic strategy across the organisation, focused on the data requirements of each department and the requirement to provide useful and functional cloud-based products, reviewed at board-level and implemented following consensus of all departments.
Data security training and awareness is provided throughout the organisation.
Data security governance is monitored to identify the functioning of policy, and measured in terms of data incidents and response times.
Open communication of data security is encouraged to improve transparency and confidence among personnel to identify and report data incidents.
Policy is agile and adaptable to keep up with evolving technology.
Information security policies and processes
Personnel are trained on handling personal data and identifying personal data breaches.
Open communication is encouraged throughout the organisation for discussing issues concerning data protection governance.
Personal data breaches must be reported to the data protection coordinator.
Strict password strength policy for all accounts containing restricted data.
Principle of Least Privileges implemented across the organisation.
Requirement to encrypt restricted data in transit and at rest.
Prohibited connection of unapproved devices to the organisation's networks.
All personal data is controlled and processed in accordance with the General Data Protection Regulation 2016/679 and the Data Protection Act 2018.
Loss or theft of devices must be reported to the data protection coordinator.
Devices at risk of malware infection must run anti-virus software.
Devices must be locked whenever unattended.
Devices must auto-lock after a period of inactivity exceeding 5 minutes.
Accounts on devices must require a password to access them.
Devices must use a current version of their operating system.
Minimal restricted data should be stored on devices.
Prohibited connection of devices to unsecured open wireless networks.
Personal Data must be removed from devices before taking the devices outside the European Economic Area.
Selection and appointment of third-party data processors is considered at board-level.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
No known formal policy or process.
Vulnerability management type
Undisclosed
Vulnerability management approach
Ayoa integrates the Rapid7 Insight cloud to give full visibility, analytics, and automation to help manage vulnerabilities, monitor for malicious behaviour, investigate and shut down attacks, and automate operations. The integration provides live vulnerability management and endpoint analytics to view real-time risk, help reduce risk and detect and respond to attacks.

Security software is installed on devices within the organisation to identify cyber threats and malicious activity.

Patches are deployed immediately when identified by vulnerability management software integrated with Ayoa, security software installed on devices in the organisation or when identified by the IT department.
Protective monitoring type
Undisclosed
Protective monitoring approach
No known formal policy or process.
Incident management type
Undisclosed
Incident management approach
No known formal policy or process.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£90 to £90 per user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We provide a full free 7 day trial.

Service documents

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