eAppSys Limited

eAppSys Oracle Cloud Support Services

eAppSys Services comprises a purpose built templated accelerated services which include Implementation, development, Upgrade, Support, Reporting, Integration, Enhancements, Training, Data Migration and Consultancy. These Services all designed specifically to facilitate the rapid and agile delivery of Oracle SaaS application Services for ERP, HCM, EPM for UK Public Sector.

Features

  • Shared Services Model, 24x7 Global Coverage
  • Affordable, fixed fee model for Oracle Cloud support
  • UK aligned Working hours
  • Stringent Service Line Agreements
  • Application support services
  • Tailored support services specific to client requirements
  • Multi-Line Support Service via Web Based Portal

Benefits

  • Proven approach for the support of Oracle cloud Services
  • Complete service lifecycle engagement
  • Flexible Support model
  • Improve efficiency through standard business processes
  • Ongoing Functionality Enhancement support
  • Knowledge transfer through education and continuous training

Pricing

£350 to £1100 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 9 6 1 9 5 9 0 8 8 4 7 7 2 7

Contact

eAppSys Limited

Praveen Baddam

+447939260630

praveen.baddam@eappsys.com

Planning

Planning service
Yes
How the planning service works
EAppSys Oracle Cloud Support Services provides a detailed planning service as part of Support service we provide. We would assess the metrics based on No. of users, concurrent users, Data volumes, complexity of integrations, Third party systems involved , The transaction volume on a given day/hr etc., and provide a detail plan.
Our seasoned cloud experts will use their experience to provide the client with suggestions & advice regarding the planning in Impact assessments, Costing, Fit-Gap analysis, Risks & Mitigation's, Best practices, Proven methodologies and infrastructure planning.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Oracle HCM Cloud
  • Oracle ERP Cloud
  • Oracle EPM Cloud
  • Oracle Talent Management Cloud
  • Oracle Learning Cloud
  • Oracle SCM Cloud
  • Oracle Service Cloud
  • Oracle Performance Management Cloud
  • Oracle Ebuisness Suite On premise

Training

Training service provided
Yes
How the training service works
EAppSys offers Training Services that can be tailored to the specific clients needs. This training can be for Users/Train the Trainers/Lead SME's/other. To ensure the quality, All our trainers are trained practitioners. We deliver the trainings from client locations, Our offices or remotely via online tools.
Training is tied to specific services
Yes
Services the training service works with
  • Oracle HCM Cloud
  • Oracle ERP Cloud
  • Oracle EPM Cloud
  • Oracle Talent Management Cloud
  • Oracle Learning Cloud
  • Oracle Service Cloud
  • Oracle Performance Management Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
A key part of our planning which includes understanding the your current IT requirements during discovery phase and providing all options for companies migrating to the cloud to enable new levels of digital services/processes across the organization. we manage the Journey to Cloud migration by our implementation, enhancing applications, building new cloud applications, migrating legacy data, cloud support services and by training.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Oracle ERP Cloud
  • Oracle HCM Cloud
  • Oracle EPM Cloud
  • Oracle Talent Management Cloud
  • Oracle Learning Cloud
  • Oracle SCM Cloud
  • Oracle Service Cloud
  • Oracle Performance Management Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
EAppSys is an ISO9001 registered organisation and our services comprises Testing & Quality Management, Control procedures and processes for our data migration framework
we provide test plans for each testing phase ( SIT, UAT, Dry Run, Live) , utilizing Jira to plan and track all test scenarios and defects. Providing Management reports and self assessment report at end of each phase or each milestone. with regards to the performance/infrastructure/patching of cloud applications will be provided by Oracle.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Security testing
  • Other
Other security services
  • Identity Management
  • Application data security
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Oracle Cloud Support Services;
Oracle Cloud Applications Application Support;
Understanding new release functionality;
SaaS & PaaS Technical Configuration Support;
Customizations and Enhancements deployments;
Cloud Administration across platforms;
Third-Party Systems Integrations;
Cloud Analytics Integration (OBIA and Other third party tools);
Liaising with Oracle for periodic upgrades and testing;
Incident management as per SLA adherence and dashboards;
Knowledge Management;
Knowledge Transition;
Training and Tier 2/3 support and Tier if required;

Service scope

Service constraints
We work remotely during UK working hours. If required, we can extend this to cover other geographical areas or other flexible hours which can tailored to each individual client requirement.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Business Support Services - 09:00 - 17:00 Monday to Friday.
Weekend and Bank Holiday can be supported if agreed prior.
Severity/Priority 1 Response within 30 mins
Severity/Priority 2 Response with in 2 hours
Severity/Priority 3 Response within 4 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Support levels
All of our support is provided and priced based on the requirements of the customer. The Service is supported by a support team including Account Service Managers.
we offer below commercial models
Fixed price/ On demand/ Pay As you go
(see Pricing Template)

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350 to £1100 per person per day
Discount for educational organisations
Yes

Service documents

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