Configuration Management System - from Micro Focus
Configuration Management System (CMS) automatically collects (by discovery or integration), reconciles, manages and presents data about all configuration items and their dependencies and relationship to the applications and business services they are part of. The CMS is the single source of truth to be used by multiple processes.
Features
- CMS can scale to discover very large global enterprise environments
- Deployed securely via secured communication channels and encryption
- Discovery for both on-premise environments and hybrid-cloud environments
- Powerful search for configuration items and services
- Discovers CIs from layer 2 to 7 of OSI model
- Native integration capabilities to other managed data repositories
- Flexible deployment options
- Dynamic discovery for virtual and cloud environments
- Top-down business service discovery alongside bottom-up traditional discovery
- Modern HTML5 UI
Benefits
- Reduction in time spent on change management
- Reduction in time spent on configuration management
- Reduction in total audit cost
- Ensures your business services are always kept up to date
- Maintain a continuous history of CI changes
- Quickly triage outages and audit the change management process
- Impact analysis for change or incident on the business services
- Cut management costs and make operations easier
- Recognise the software that is deployed in your data centers
Pricing
£72 to £286 a virtual machine a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
3 9 4 9 9 2 1 2 0 2 8 3 0 3 0
Contact
MICRO FOCUS
Micro Focus Government Team
Telephone: 01635 565330
Email: publicsectoruk@microfocus.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- None
- System requirements
-
- AWS Hosted
- Azure Hosted
- 64-bit CentOS 7.0, 7.1, 7.2, 7.3, 7.4
- 64-bit RHEL 6.4 ~ 6.9, 7.0 ~ 7.4
- 64-bit OEL v6.4 ~ v6.9, v7.0 ~ v7.4
- 64-bit Windows Server 2016
- 64-bit Windows Server 2012 R2
- 64-bit Windows Server 2012
- 64-bit Windows Server 2008
- SUSE Linux Enterprise Server 11.3
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Severity 1 - 1 Hour, Severity 2 - 3 hours, Severity 3 - 6 hours, Severity 4 - 1 Business Day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Window available on Software Support Online (SSO)
- Web chat accessibility testing
- Not known
- Onsite support
- Yes, at extra cost
- Support levels
- Standard support 24 x 7 FlexCare support available at additional cost. This can be used to align additional resources such as a Technical Account Manager, Named Advance Support Engineer or pre-paid points to provide additional onsite or remote support
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onsite or online training is available for the solution and a full set of documentation is provided with an online Help Center. Online training is provided by the Microfocus ART product, available also on G-cloud.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Facilities are provided to allow export of data from the application.
The exact requirements for data extraction at the end of the service contract will be negotiated between the customer and the chosen hosting partner. - End-of-contract process
- This will be negotiated between the customer and hosting partner as part of the service scoping exercise.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- HTML5 interface can be accessed from mobile devices
- Accessibility standards
- None or don’t know
- Description of accessibility
- Via Web Browser
- Accessibility testing
- Compatible and tested with JAWS Software
- API
- Yes
- What users can and can't do using the API
- The solution has a REpresentational State Transfer (REST) API which enables users with the proper role to perform Create/Read/Update operations on records and manage records or consume REST services.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- CMS is a flexible platform where the out of the box content can be modified to suit the customer environment.
Scaling
- Independence of resources
- The solution is scale-able. A scoping exercise between the customer and chosen hosting partner will identify the different workloads over time and required resources required to support those workloads.
Analytics
- Service usage metrics
- Yes
- Metrics types
- CMS usage; Discovery status; Integration point status; Performance status of discovery probes; Audit trails of user actions; Full logging capability of all functions;
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Other
- Other data at rest protection approach
- This will be a service provided by the chosen hosting partner.
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported from the solution in a number of ways including via the GUI in csv, xls, pdf, xml formats. Or via APIs or by integration to other repositories.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- CSV
- XLS
- XML
- Many out of the box integrations to other tools
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- CSV
- XML
- XLS
- Many out of the box integrations to other tools
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Data Protection between networks will be discussed and provided by the customer's chosen hosting partner.
- Data protection within supplier network
- Other
- Other protection within supplier network
- This is for discussion between the customer and chosen hosting partner.
Availability and resilience
- Guaranteed availability
- Availability guarantees will be negotiated through the chosen hosting partner.
- Approach to resilience
- Overall service resilience design will be dependent upon the hosting partner chosen.
- Outage reporting
- Outage reporting will be provided by the chosen hosting partner.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- This is only applicable when solution is delivered via a partner.
- Access restriction testing frequency
- Never
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 22/08/2017
- What the ISO/IEC 27001 doesn’t cover
- This certification is for Software support services.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Security Governance will be a topic to be covered by the chosen hosting supplier.
- Information security policies and processes
- Security policies and processes will be a topic for discussion with the chosen hosting partner.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- These facilities will be provided by the chosen hosting partner.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Vulnerability management will be provided by the chosen hosting partner.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- These facilities will be provided by the chosen hosting partner.
- Incident management type
- Supplier-defined controls
- Incident management approach
- The incident management process will be provided by the chosen hosting partner.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £72 to £286 a virtual machine a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
Included
Software license for Evaluation (Non production) use.
Excluded
Post sales technical support service.
Period
Standard is a maximum of 3 months although extensions to the 3 month period may be granted by the local account team.