This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with MICRO FOCUS are still valid.
MICRO FOCUS

Configuration Management System - from Micro Focus

Configuration Management System (CMS) automatically collects (by discovery or integration), reconciles, manages and presents data about all configuration items and their dependencies and relationship to the applications and business services they are part of. The CMS is the single source of truth to be used by multiple processes.

Features

  • CMS can scale to discover very large global enterprise environments
  • Deployed securely via secured communication channels and encryption
  • Discovery for both on-premise environments and hybrid-cloud environments
  • Powerful search for configuration items and services
  • Discovers CIs from layer 2 to 7 of OSI model
  • Native integration capabilities to other managed data repositories
  • Flexible deployment options
  • Dynamic discovery for virtual and cloud environments
  • Top-down business service discovery alongside bottom-up traditional discovery
  • Modern HTML5 UI

Benefits

  • Reduction in time spent on change management
  • Reduction in time spent on configuration management
  • Reduction in total audit cost
  • Ensures your business services are always kept up to date
  • Maintain a continuous history of CI changes
  • Quickly triage outages and audit the change management process
  • Impact analysis for change or incident on the business services
  • Cut management costs and make operations easier
  • Recognise the software that is deployed in your data centers

Pricing

£72 to £286 a virtual machine a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectoruk@microfocus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

3 9 4 9 9 2 1 2 0 2 8 3 0 3 0

Contact

MICRO FOCUS Micro Focus Government Team
Telephone: 01635 565330
Email: publicsectoruk@microfocus.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
None
System requirements
  • AWS Hosted
  • Azure Hosted
  • 64-bit CentOS 7.0, 7.1, 7.2, 7.3, 7.4
  • 64-bit RHEL 6.4 ~ 6.9, 7.0 ~ 7.4
  • 64-bit OEL v6.4 ~ v6.9, v7.0 ~ v7.4
  • 64-bit Windows Server 2016
  • 64-bit Windows Server 2012 R2
  • 64-bit Windows Server 2012
  • 64-bit Windows Server 2008
  • SUSE Linux Enterprise Server 11.3

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 1 - 1 Hour, Severity 2 - 3 hours, Severity 3 - 6 hours, Severity 4 - 1 Business Day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Window available on Software Support Online (SSO)
Web chat accessibility testing
Not known
Onsite support
Yes, at extra cost
Support levels
Standard support 24 x 7 FlexCare support available at additional cost. This can be used to align additional resources such as a Technical Account Manager, Named Advance Support Engineer or pre-paid points to provide additional onsite or remote support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite or online training is available for the solution and a full set of documentation is provided with an online Help Center. Online training is provided by the Microfocus ART product, available also on G-cloud.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Facilities are provided to allow export of data from the application.
The exact requirements for data extraction at the end of the service contract will be negotiated between the customer and the chosen hosting partner.
End-of-contract process
This will be negotiated between the customer and hosting partner as part of the service scoping exercise.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
HTML5 interface can be accessed from mobile devices
Accessibility standards
None or don’t know
Description of accessibility
Via Web Browser
Accessibility testing
Compatible and tested with JAWS Software
API
Yes
What users can and can't do using the API
The solution has a REpresentational State Transfer (REST) API which enables users with the proper role to perform Create/Read/Update operations on records and manage records or consume REST services.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
CMS is a flexible platform where the out of the box content can be modified to suit the customer environment.

Scaling

Independence of resources
The solution is scale-able. A scoping exercise between the customer and chosen hosting partner will identify the different workloads over time and required resources required to support those workloads.

Analytics

Service usage metrics
Yes
Metrics types
CMS usage; Discovery status; Integration point status; Performance status of discovery probes; Audit trails of user actions; Full logging capability of all functions;
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
This will be a service provided by the chosen hosting partner.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported from the solution in a number of ways including via the GUI in csv, xls, pdf, xml formats. Or via APIs or by integration to other repositories.
Data export formats
  • CSV
  • Other
Other data export formats
  • CSV
  • XLS
  • XML
  • PDF
  • Many out of the box integrations to other tools
Data import formats
  • CSV
  • Other
Other data import formats
  • CSV
  • XML
  • XLS
  • Many out of the box integrations to other tools

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Data Protection between networks will be discussed and provided by the customer's chosen hosting partner.
Data protection within supplier network
Other
Other protection within supplier network
This is for discussion between the customer and chosen hosting partner.

Availability and resilience

Guaranteed availability
Availability guarantees will be negotiated through the chosen hosting partner.
Approach to resilience
Overall service resilience design will be dependent upon the hosting partner chosen.
Outage reporting
Outage reporting will be provided by the chosen hosting partner.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
This is only applicable when solution is delivered via a partner.
Access restriction testing frequency
Never
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
22/08/2017
What the ISO/IEC 27001 doesn’t cover
This certification is for Software support services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security Governance will be a topic to be covered by the chosen hosting supplier.
Information security policies and processes
Security policies and processes will be a topic for discussion with the chosen hosting partner.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
These facilities will be provided by the chosen hosting partner.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management will be provided by the chosen hosting partner.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
These facilities will be provided by the chosen hosting partner.
Incident management type
Supplier-defined controls
Incident management approach
The incident management process will be provided by the chosen hosting partner.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£72 to £286 a virtual machine a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Included
Software license for Evaluation (Non production) use.
Excluded
Post sales technical support service.
Period
Standard is a maximum of 3 months although extensions to the 3 month period may be granted by the local account team.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectoruk@microfocus.com. Tell them what format you need. It will help if you say what assistive technology you use.