Micro Focus (Entcorp)

Configuration Management System - from Micro Focus

Configuration Management System (CMS) automatically collects (by discovery or integration), reconciles, manages and presents data about all configuration items and their dependencies and relationship to the applications and business services they are part of. The CMS is the single source of truth to be used by multiple processes.

Features

  • CMS can scale to discover very large global enterprise environments
  • Deployed securely via secured communication channels and encryption
  • Discovery for both on-premise environments and hybrid-cloud environments
  • Powerful search for configuration items and services
  • Discovers CIs from layer 2 to 7 of OSI model
  • Native integration capabilities to other managed data repositories
  • Flexible deployment options
  • Dynamic discovery for virtual and cloud environments
  • Top-down business service discovery alongside bottom-up traditional discovery
  • Modern HTML5 UI

Benefits

  • Reduction in time spent on change management
  • Reduction in time spent on configuration management
  • Reduction in total audit cost
  • Ensures your business services are always kept up to date
  • Maintain a continuous history of CI changes
  • Quickly triage outages and audit the change management process
  • Impact analysis for change or incident on the business services
  • Cut management costs and make operations easier
  • Recognise the software that is deployed in your data centers

Pricing

£72 to £286 per virtual machine per year

  • Free trial available

Service documents

G-Cloud 10

394992120283030

Micro Focus (Entcorp)

Malcolm Gardner (for Micro Focus Government Team)

07808251681

malcolm.gardner@microfocus.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • AWS Hosted
  • Azure Hosted
  • 64-bit CentOS 7.0, 7.1, 7.2, 7.3, 7.4
  • 64-bit RHEL 6.4 ~ 6.9, 7.0 ~ 7.4
  • 64-bit OEL v6.4 ~ v6.9, v7.0 ~ v7.4
  • 64-bit Windows Server 2016
  • 64-bit Windows Server 2012 R2
  • 64-bit Windows Server 2012
  • 64-bit Windows Server 2008
  • SUSE Linux Enterprise Server 11.3

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity 1 - 1 Hour, Severity 2 - 3 hours, Severity 3 - 6 hours, Severity 4 - 1 Business Day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Window available on Software Support Online (SSO)
Web chat accessibility testing Not known
Onsite support Yes, at extra cost
Support levels Standard support 24 x 7 FlexCare support available at additional cost. This can be used to align additional resources such as a Technical Account Manager, Named Advance Support Engineer or pre-paid points to provide additional onsite or remote support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite or online training is available for the solution and a full set of documentation is provided with an online Help Center. Online training is provided by the Microfocus ART product, available also on G-cloud.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Facilities are provided to allow export of data from the application.
The exact requirements for data extraction at the end of the service contract will be negotiated between the customer and the chosen hosting partner.
End-of-contract process This will be negotiated between the customer and hosting partner as part of the service scoping exercise.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service HTML5 interface can be accessed from mobile devices
Accessibility standards None or don’t know
Description of accessibility Via Web Browser
Accessibility testing Compatible and tested with JAWS Software
API Yes
What users can and can't do using the API The solution has a REpresentational State Transfer (REST) API which enables users with the proper role to perform Create/Read/Update operations on records and manage records or consume REST services.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation CMS is a flexible platform where the out of the box content can be modified to suit the customer environment.

Scaling

Scaling
Independence of resources The solution is scale-able. A scoping exercise between the customer and chosen hosting partner will identify the different workloads over time and required resources required to support those workloads.

Analytics

Analytics
Service usage metrics Yes
Metrics types CMS usage; Discovery status; Integration point status; Performance status of discovery probes; Audit trails of user actions; Full logging capability of all functions;
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach This will be a service provided by the chosen hosting partner.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported from the solution in a number of ways including via the GUI in csv, xls, pdf, xml formats. Or via APIs or by integration to other repositories.
Data export formats
  • CSV
  • Other
Other data export formats
  • CSV
  • XLS
  • XML
  • PDF
  • Many out of the box integrations to other tools
Data import formats
  • CSV
  • Other
Other data import formats
  • CSV
  • XML
  • XLS
  • Many out of the box integrations to other tools

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Data Protection between networks will be discussed and provided by the customer's chosen hosting partner.
Data protection within supplier network Other
Other protection within supplier network This is for discussion between the customer and chosen hosting partner.

Availability and resilience

Availability and resilience
Guaranteed availability Availability guarantees will be negotiated through the chosen hosting partner.
Approach to resilience Overall service resilience design will be dependent upon the hosting partner chosen.
Outage reporting Outage reporting will be provided by the chosen hosting partner.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels This is only applicable when solution is delivered via a partner.
Access restriction testing frequency Never
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 22/08/2017
What the ISO/IEC 27001 doesn’t cover This certification is for Software support services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security Governance will be a topic to be covered by the chosen hosting supplier.
Information security policies and processes Security policies and processes will be a topic for discussion with the chosen hosting partner.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach These facilities will be provided by the chosen hosting partner.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management will be provided by the chosen hosting partner.
Protective monitoring type Supplier-defined controls
Protective monitoring approach These facilities will be provided by the chosen hosting partner.
Incident management type Supplier-defined controls
Incident management approach The incident management process will be provided by the chosen hosting partner.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £72 to £286 per virtual machine per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Included
Software license for Evaluation (Non production) use.
Excluded
Post sales technical support service.
Period
Standard is a maximum of 3 months although extensions to the 3 month period may be granted by the local account team.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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