Redweb Ltd

Content migration

Uploading and meticulously checking content in a CMS is time consuming and can involve high training expenditure. Redweb‘s content team are trained and have worked with a range of cloud-based platforms. We get to grips with CMS and site architecture quickly to efficiently upload your content in line with requirements.

Features

  • Migration undertaken automatically, where possible
  • Manual editing of content where required
  • Content checked for browser and accessibility testing
  • Recommendations on assessing ongoing content management needs
  • Recommendations as to ways of improving existing content

Benefits

  • Team of content specialists to plan and manage content migration
  • Confidently present your content to maximise its impact
  • Assess content requirements early in the project lifecycle
  • Rationalise and consolidate existing content
  • Make your copy more concise
  • Optimise website SEO performance without impacting upon its quality
  • Restructure your copy to maximise its impact
  • Change users’ reactions to your content for the better
  • Reduce demand on internal resource

Pricing

£5000 to £25000 per unit

Service documents

G-Cloud 9

394849886078156

Redweb Ltd

Ann-Marie Winstone

01202 779944

government@redweb.com

Planning

Planning
Planning service Yes
How the planning service works Our aim is to get up to speed with your existing website, intranet and technical infrastructure quickly whilst ensuring we are also diligent in review. This is essential in ensuring any transfer of development responsibility is completed without risk. Such onboarding requirements are achieved through hard work, experience and auditing.

Once up to speed with the current site our team of experts will be able to recommend the most suitable architecture and security options.

Activities will include finalising plans for handover of any existing assets, as well as communication plans with both your project delivery team and in-house development team. Considerations will also need to be made for environments, shared workspace and definition of source control etc. and handling and planning for these elements will form a key part of our discussions.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Redweb can migration from your current website hosting infrastructure to the new cloud-based infrastructure. The aim of this is to ensure a smooth transfer of the site from the old to the new environment with minimal disruption. The process requires:

• Planning the migration and deployment process, based on your requirements and any constraints that need to be catered for
• Commissioning the new servers and other elements of the required hosting infrastructure
• Build the new hosting environment
• Deploying and regression testing your website and CMS in the new hosting environment
• Security testing of the website and the hosting platform and managing any issues resulting from this
• Supporting User Acceptance Testing of the site in the new environment
• Managing and supporting the live switch-over to the site in the new environment
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Once migrated, Redweb will undertake a round of system testing before the solution is released for UAT.

To achieve this we utilise Microsoft Test Manager to help organise and track testing effort and is used as a repository for test scripts, results and defect management.

System testing can involve a number of specialist types of test to see if all the functional and non-functional requirements have been met. If necessary, stub software can be used to emulate third party systems where direct integration is not possible.

In addition to testing functional requirements, the following may also be tested:

• Performance – are the performance criteria met?
• Security – does the system have any security vulnerabilities?
• Volume – can large volumes of information be handled?
• Stress – can peak volumes of information be handled?
• Integration testing – will the system integrate successfully with other systems?

Redweb use Selenium and JMeter to carry out performance testing for clients. We can simulate real world user load by ramping up threads in these tools. Results can then be crunched and analysed against the non-functional requirement criteria. Server side resources are monitored to see how stressed the infrastructure is under load.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Redweb provide a dedicated support team available to assist and resolve any issues connected with your solution.

Our Service Desk is then able to utilise its dedicated set of developers, designers and other specialist personnel. All staff are based in-house and work closely together with the rest of the agency.

• Our support team works independent to our project teams ensuring they can react immediately without impacting Redweb’s day-to-day activities
• We work to ITIL, ISO9001 and ISO27001 certifications
• All support requests are ticketed using our online system allowing clients access to history, notes and trends. However we don’t underestimate the power of a telephone call and personal relationship and don’t hide anonymously behind our technology.
• We deal with critical issues through to continue nuisance problems, offering the same level of urgency and commitment
• Our service delivery can be defined by strict Service Level Agreements (SLAs). We like to have regular meetings to discuss progress and review priorities. We can offer penalty clauses against failure to deliver if required
• We offer a number of charging methods to meet our individual customers’ needs.

Service scope

Service scope
Service constraints Maximum of 3000 number of pages migrated

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1
Fix time in-hours - 60 mins
Fix time out-of-hours - 120 mins
Response time in-hours - 5 mins
Response time out-of-hours - 15 mins

Priority 2
Fix time in-hours - 7 hrs
Response time in-hours - 10 mins
Out-of-hours - N/A

Priority 3
Fix time in-hours - 35 hrs
Response time in-hours - 7 hrs
Out-of-hours - N/A

Timescales are based on faults not being caused by 3rd parties. For clarification if a fault is deemed the responsibility of a 3rd party then the “clock will stop” in respect of Redweb’s commitment to any agreed SLAs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing N/A
Support levels In-hours support @ £1800 pm and covers:
• Website and application fault resolution
• Updates
• Reporting
• Maintenance of peripheral services
• URL monitoring
• New technology monitoring
• Support meetings

Priority 1 example faults: failure of all website pages or major failure or degradation of a primary service affecting multiple end-users or customer’s staff

Priority 2 example faults: failure or degradation of a secondary service affecting multiple end users or customer’s staff or an incident causing medium business impact to the customer

Priority 3 example faults: incident that is specific to an individual user or has no external impact on the operation of the website, incident that can be managed interim with work around and/or unlikely to escalate to Severity 1, 2

In-hours support availability Mon-Fri 8am-6pm

Out-of-hours support @ £1200 pm (only available on top of in-hours support)
Out-of-hours availability covers all other hours including UK bank holidays for emergency P1 issues only.

CMS assistance @ £150 pm (only available on top of in-hours support)

Redweb will provide support, advice and instruction to Client’s staff and/or associates in the operation of adding content and providing administration functions on the Website through the CMS and associated interfaces.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £5000 to £25000 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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