Eyenetwork

Smart Monitoring Tools

Our Smart Monitoring service is designed to deliver a proactive monitoring and business intelligence platform on a broad range of technology. The proactive monitoring is focused on identifying issues before they affect service users – helping ensure meetings happen on time and are productive without any technology stress.

Features

  • Asset monitoring
  • Availability monitoring
  • 24x7 Event Monitoring
  • Event Mapping
  • Event correlation and categorisation
  • Problem Detection
  • Room Monitoring
  • Availability monitoring
  • Utilisation monitoring
  • Quality monitoring

Benefits

  • proactive monitoring helps identify issues before they affect service users
  • Ensures meetings happen on time are productive without technology stress.

Pricing

£1000 to £100000 per unit per month

Service documents

G-Cloud 10

394270993558574

Eyenetwork

Scott Taylor

01273 324 422

staylor@kinly.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Cloud platform, managed service
Cloud deployment model Public cloud
Service constraints TBC
System requirements TBC

User support

User support
Email or online ticketing support Email or online ticketing
Support response times TBC
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels TBC
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started TBC
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction TBC
End-of-contract process TBC

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility TBC
Accessibility testing TBC
API Yes
What users can and can't do using the API TBC
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources TBC

Analytics

Analytics
Service usage metrics Yes
Metrics types TBC
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach TBC
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability TBC
Approach to resilience TBC
Outage reporting TBC

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels TBC
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds
ISO/IEC 27001 accreditation date TBC
What the ISO/IEC 27001 doesn’t cover TBC
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications TBC

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes TBC

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach TBC
Vulnerability management type Undisclosed
Vulnerability management approach TBC
Protective monitoring type Supplier-defined controls
Protective monitoring approach TBC
Incident management type Supplier-defined controls
Incident management approach TBC

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 to £100000 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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