twentysix Limited


twentysix has a tried and tested approach to Discovery, this is fully compatible with the process defined in the UK Government Service Design Manual. Discovery precedes the Alpha, Beta and Live stages as an essential process to understand your user needs and what your end service should look like.


  • User Research
  • User Labs
  • Workshops
  • Desk Research
  • User Stories
  • Planning Workshops
  • Prioritised User Stories
  • Sprint Planning for Alpha
  • Biometric Testing


  • Fully compatible with GDS and Digital by Default Service Standard
  • Evolved understanding of end user wants and needs
  • Collective Stakeholder involvement and engagement
  • Multiple research methodologies dependent on requirements
  • Develop user stories and prioritise user requirements
  • Provides research and outcomes for moving forward into Alpha
  • Understand what isn't currently working well


£10000 to £50000 per unit

  • Education pricing available

Service documents

G-Cloud 10


twentysix Limited

Nikki Foster

0800 320 2626


Planning service Yes
How the planning service works Twentysix offers a full raft of planning services including business strategy and analysis, solution design and security architecture. All services are in-house.

We have 150 digital experts across every digital discipline. We pride ourselves on digital creativity and innovation, with a hard-edged focus on usability, performance and data. We feel secure in the knowledge that our experienced team will always deliver on time, on budget and on brief.

We fully understand the online environment and can predict how consumers behave, ensuring that the brands we work with build powerful connections with their customers. Underpinning our creativity is a rock solid foundation of data, consumer insight and user experience.

Everything that we create is subjected to our brutal focus on measurability and effectiveness.

Simply put, we bring brands to life online.

At twentysix, we have worked with GDS and Government clients for over 7 years. We understand SMART objectives (specific, measurable, achievable, realistic, and time-based) and work to the GDS Digital Vision, GDS Professional Standards and GDS Evaluation Framework.

twentysix is Cyber Essentials+ and ISO 27001 certified; we really understand how to deliver secure services, this is utterly essential when working with matters of public interest.
Planning service works with specific services No


Training service provided Yes
How the training service works At twentysix we always ensure that our clients have sufficient knowledge to be able to understand the Discovery process and it's findings. We work with clients to improve their knowledge and skills wherever necessary to ensure that they get the best from their experience with twentysix.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We analyse clients’ migration requirements and create bespoke migration plans as required.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All of the work carried out by twentysix is subject to a strict quality control process.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We work to build bespoke support plans for our clients as required.

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are set subject to SLA agreed - this SLA guarantees response within 0.5 to 4 hours depending on priority of request. We offer a 9.00- 5.30 support model or 24/7 support model, should clients require it.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Typically our support for Discovery is delivered within twentysix’s UK office hours (9AM to 5:30PM, Monday to Friday). Support costs in the region of £425 - £980 per day, via a technical account manager. Out of hours and 24/7 coverage may be provided - negotiated on a case-by-case basis.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £10000 to £50000 per unit
Discount for educational organisations Yes


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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