Timico Limited
Managed WAN
Timico’s PWAN/WAN solutions link head offices, branch offices, data centres, home workers and mobile workers together in one private data pool. This provides businesses with highly available, highly resilient infrastructure that ensures the efficient and secure delivery of data/applications to companies with a wide variety of in-house technical resource.
Features
- Fully managed service freeing up your internal IT time
- PWAN to any network reducing demand on bandwidth
- Monitoring of the network 24/7/365
- Maintain traffic and applications without relying on a central firewall
- Flexible configuration options to scale to your requirements
- Increase bandwidth to specific sites without major changes to network
- Managed firewall provides centralised antivirus/spam/intrusion detection and filtering
Benefits
- Highly available, highly resilient infrastructure
- Efficient delivery of data and applications a company
- Wide variety of in-house resource to support companies
- Negate the need for costly network upgrades
- Flexible configuration options to scale to your requirements
- Ease of new site deployment when required
- Secure managed network protects from internet threats
Pricing
£400.00 a person a day
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
3 9 3 2 4 1 1 7 6 0 1 5 6 1 0
Contact
Timico Limited
John Garton
Telephone: 07387 092775
Email: john.garton@timico.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Timico's Cloud Enablement Framework is an approach to cloud adoption that provides our guiding principles to customers, including best practices, guidance and narratives to shape and deliver a strategy for driving desired business outcomes. In today's world cloud adoption is delivering many operational and financial benefits to business. Timico aims to become your partner of choice to help you along your cloud journey whichever stage you are at. Our six step framework partners you with a designated cloud consultant who will design and oversee any migration. Starting first with Cloud Consult; a professional services led engagement that is designed to deliver a recommended approach to, or validation of, a businesses cloud strategy the framework proceeds through design and migration taking you through to management and optimisation.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Office 365
- Microsoft Azure
- AWS
- Virtual Datacentre Services - Shared
- Virtual Datacentre Services - Dedicated
- Colocation
- Remote Infrastructure Support for Servers
Training
- Training service provided
- Yes
- How the training service works
- Timico will provide a proposed training programme for all relevant stakeholders once the requirements for training and levels of knowledge have been understood as part of the Cloud Discovery Phase. If there is a requirement it will form part of the project plan.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Office 365
- Microsoft Azure
- Virtual Datacentre Services - Shared
- Virtual Datacentre Services - Dedicated
- AWS
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- The Cloud Enablement Framework builds and delivers a successful cloud transformation for today and tomorrow. The journey to cloud can be complex and full of potential risk, including failed projects and uncontrolled spending, if not planned and managed carefully. Our Cloud Enablement Framework facilitates a successful cloud strategy through to delivery of a cloud transformation that is fully supported by our managed service levels and designed specifically to support business objectives, leading to true optimisation. Backed by multi-year investments in technology, people and processes, our designated cloud consultants will complete the design and discovery phase in partnership with your team to ensure the cloud design is fit for purpose for your business and its future requirements. Delivering you a fully managed hybrid cloud solution, on the most appropriate workload destinations with the relevant optimisation and automation service wrap.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Zerto
- Azure Migrate
- Veeam
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We provide a range of advanced monitoring services to complement your Timico WAN solution. Bandwidth, up-time and network usage monitoring are all available online for complete network visibility. This helps reduce downtime and optimise resource utilisation, ensuring that the highest levels of business service quality and application performance are achieved.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Cyber security consultancy
- Security testing
- Security incident management
- Other
- Other security services
-
- DDoS Mitigation
- Dedicated Firewall
- Email Security
- Managed SIEM
- Cloud Access Security Broker
- Certified security testers
- Yes
- Security testing certifications
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Timico offer a full service wrap around cloud hosting and software services. These are defined and agreed as part of the solution design to ensure it meets your current and future requirements. Services that can be included within the service wrap include application management, technical support desk, operating system management and maintenance. Once the requirements of support are defined, these are incorporated into our managed service which includes monthly reporting, patching and monitoring.
Service scope
- Service constraints
- The scope and any constraints would be identified and agreed at the point service design and inception.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our service desk operates 24/7/365 and is available at weekends.Tickets raised into our service desk are triaged within 30 minutes. They are then dealt with in line with their priority level in line with our service promise and the Service Level Agreements (SLAs) put in place for that contract.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support levels vary by solution, in general we have a managed and unmanaged option. The System Operations ie Managed option which relieves you of the burdening of managing your service. Timico monitor, maintain and patch in line with our standard policies and your requirements. The relevant support is discussed at the time of solution design.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- MicrosoftOffice365, Azure, Mitel, Alert Logic
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Pricing
- Price
- £400.00 a person a day
- Discount for educational organisations
- Yes