ClearPeople Ltd

Legal document management - Atlas

Utilising years of experience in Microsoft Office 365 and SharePoint 2007, SharePoint Online, SharePoint 2010, SharePoint 2013, SharePoint 2016 projects, ClearPeople have 10 years of experience deploying legal document management systems enabling organisations to rapidly deploy and leverage digital solutions driving productivity, improving efficiency and sharing knowledge.


  • Legal document management Intranet, Extranet, Web Capabilities
  • Legal Document Management for SharePoint and Office 365
  • Intranet Knowledge Management for SharePoint and Office 365
  • Enterprise Social Networking for the Digital Workplace
  • Discovery,Design, Development, Deployment, Training and Support
  • Intranet Content Publishing for the Digital Workplace Office365 SharePoint
  • Legal document management People Finder Office 365 SharePoint
  • Document Management Intranet Knowledge Finder


  • Drive productivity Office 365 SharePoint
  • Measurable business change, analytics and ROI Office 365 SharePoint
  • Benefits led approach to the programme Office 365 SharePoint
  • Multiple technologies to align internal, external facing portals
  • Fantastic user experience, improved user adoption O365 SharePoint
  • Derive clear strategic roadmap aligning to organisations goals Office 365
  • Enhance efficiency through collaboration and knowledge sharing
  • Increase flexibility with secure access from anywhere, anytime


£40000 to £190000 per unit

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

3 9 3 0 7 7 1 0 6 1 3 3 7 8 9


ClearPeople Ltd

Petula Aardenburg

+44 (0)20 33 769 500

Service scope

Software add-on or extension
What software services is the service an extension to
Other services extension
Microsoft Office 365, SharePoint, Sitecore
Cloud deployment model
Public cloud
Service constraints
None - ClearPeople will adhere to Microsoft Cloud best practice to deliver the service
System requirements
Microsoft Cloud Licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the SLA the minimum time period for responding to questions will be within two hours.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Typically, 09:00-17:30 UK hours, Monday to Friday, excluding public holidays. Extended service to provide 24/7, 365 coverage. Flexible, priced to your needs.
Support available to third parties

Onboarding and offboarding

Getting started
ClearPeople have a defined adoption program driven through a Managed Service contract
Service documentation
Documentation formats
End-of-contract data extraction
The data can be easily migrated utilising common migration tools available in the market
End-of-contract process
The associated costs for end of life contracts will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Differences between the mobile and desktop service
Experience tailored to meet the needs of the client.
Including hamburger drop down navigation
Service interface
Description of service interface
The Service utilises the Microsoft Cloud interfaces for Azure and Office 365
Accessibility standards
None or don’t know
Description of accessibility
The service adheres to Microsoft Cloud UI standards
Accessibility testing
ClearPeople undertake automotive testing of the UI for testing accessibility standards
What users can and can't do using the API
The API is flexible and open, it can accommodate most common usage senarios
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
The platform framework allows a flexible approach most standard types of customisation


Independence of resources
ClearPeople design solutions that are scalable based on the projected business objectives and strategies


Service usage metrics
Metrics types
Out of the box tools and additional 3rd party tools when necessary
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Reselling organisation’s services Microsoft, Sitecore

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Commonly available tools
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Please refer to the Microsoft Office 365 Trust Centre
Approach to resilience
The solutions are designed and based on Microsoft Cloud best practise technical architecture
Outage reporting
Email alerts are used to report on any outages

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management areas can be restricted utilising permissions based Information Architecture
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Microsoft have ISO/IEC-27001 certification by BSI on 26/02/2018
  • Microsoft have Level-1:CSA-STAR Self-Assessment on 29-Apr-16
  • Microsoft have ENISA-IAF, EU-Model-Clauses, EU-U.S.-Privacy Shield, ISO-27018, SOC-1, SOC 2
  • Microsoft have FEDRAMP, FIPS-140-2, NIST-800-171, HIPAA/HITECH.ISB 1596, CCSL(IRAP)
  • Microsoft have Cyber-Essentials-Plus

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
ClearPeople align all services with the principles and standards described in the ISO accreditations.
Information security policies and processes
To the extent possible, the CSA CCM version 3.0 and ISO 27001 security polices are followed as part of the service delivery. In addition, the underlying platform running on Azure platform and Office 365, is certified to and compliant with ISO27001 and CSA CCM version 3.0 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We implement a comprehensive source code management solution based on Microsoft Dev Ops best practice that enables us to track every branch in our solution development lifecycle.  All changes are scheduled into a roadmap that is reviewed and signed off by our MVP (Microsoft most valuable professional) whose intimate knowledge of Microsoft's technical direction and security best practice means that we minimise security exposure.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Supplier-defined controls
Incident management approach
Clients need to log a ticket via our support ticketing system Gemini by login or sending an email to our Support desk that automatically generates a ticket. Incidents reports are based on monthly client time reports with an overview of all their time spent on support and we provide constant updates on the Gemini tickets with technical feedback and coordination.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£40000 to £190000 per unit
Discount for educational organisations
Free trial available
Description of free trial
Office 365 free trial Covers 30 days The trial does not include any custom applications

Service documents

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