Netpremacy Limited

Happeo via Netpremacy

Happeo is a cloud-based solution for your company's internal communications and team collaboration that unites company news, team workspaces and a people directory. Provides internal communications, applications and information in an easy interface. For employees, Happeo is a central hub where they can access all their tools and resources.

Features

  • Effortlessly dynamic intranet page creation
  • Enterprise Content Management and Social Intranet
  • Multiple Page layouts - Rich hierarchies and Knowledge Base
  • Clearly structured and easy to navigate
  • Customized appearance and templates with colours and branding
  • Multilingual pages and dynamic widgets
  • SSL encryption, GDPR Compliance, SSO Authentication, ISO 27001
  • Social Channels and Pages
  • Integrations with G Suite and Google Drive, Slack, Twitter, RSS
  • Secure Access Management, SSO

Benefits

  • Clearly structured and easy to navigate
  • Collaborative workspaces with integrations
  • Edit, manage and navigate files without leaving Happeo
  • Fully searchable user profiles with rich user info
  • Search results are congregated list from multiple sources
  • Quick launch to SaaS apps such as Salesforce, Mailchimp etc
  • Choice of notification options
  • Elastic search for fast, scalable accurate search experience
  • Role based permissions and access rights
  • Automatic backups

Pricing

£5.60 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 9 3 0 5 8 2 5 8 5 4 7 9 6 4

Contact

Netpremacy Limited Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Internet Connectivity with a modern web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/5 Access to Netpremacy's Cloud Support Services is available by taking out an optional additional service contract and is listed separately from our Happeo services.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Additional Netpremacy support is available at additional cost and is listed separately under Cloud Support as an optional service.
Support available to third parties
No

Onboarding and offboarding

Getting started
Online training, user documentation and onsite if required
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Upon termination all data is supplied by in a readable format.
End-of-contract process
Customers can export data, must complete before service expiry. Data is deleted after service end.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive design for tablets and desktop.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Users can use templates or intuitive editor to create pages. Colours, logos and other branding can be used to customise your Happeo intranet.
Individual users can use dynamic widgets and notification options to deliver relevant information to them at the time that is suitable to their role (and access rights)

Scaling

Independence of resources
Developed on highly scalable PAAS, hosted on Google cloud.
Already supporting 1,000s of customers.
Application developed using multi tenanted design principles.

Analytics

Service usage metrics
Yes
Metrics types
Traffic, engagement and user adoption metrics
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Happeo

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Google docs, CSV
Data export formats
  • CSV
  • Other
Other data export formats
  • Google Docs
  • G-Suite apps
Data import formats
  • CSV
  • Other
Other data import formats
Google Docs

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% uptime
Approach to resilience
All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google services.
Outage reporting
Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the G Suite services on degradation or downtime.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Google Single Sign On via OAuth or via Username/Password
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
15/04/2015
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/01/2017
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • Ferpa

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. Google undergoes several independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centers, infrastructure and operations.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5.60 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
14 day free trial - after registering for the demo to ensure effective deployment and use of the trial period.
Link to free trial
https://www.happeo.com/trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.