Q Associates Limited

VMware Cloud Services - vCloud Air Dedicated Cloud

Dedicated Infastrucutre as a Service for Vmware based workloads.

Features

  • Dedicated Cloud based in UK data centres compatible with vSphere
  • Choose where your apps live and have full management control
  • Connectivity; includes Direct Connect, vCloud Connector, and Offline Data Transfer
  • Manage with “single pane of glass” portal with vSphere plug-in
  • Networks can be set to your existing data center settings

Benefits

  • Enjoy scalable public cloud infrastructure-as-a-service built on vSphere
  • Get physically isolated cloud compute, storage, and networking
  • Run your applications onsite, offsite or in any combination
  • High availability and load balancing included at no cost
  • Dedicated cloud means no "noisy neighbour" effect
  • Software licensing control and predictable costs

Pricing

£6264 per unit per month

  • Education pricing available

Service documents

G-Cloud 9

392837496763850

Q Associates Limited

Chris Pike

01635 248181

gcloud@qassociates.co.uk

Service scope

Service scope
Service constraints VCloud Air is vSphere based. If it will run in vSphere it will run in vCloud air. But, Customers have different requirements. VMware suggests reading the publicly available service description to verify that the service meets the customer's requirements
System requirements Standard and updated Web Browser.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical 30 minutes or less, Major 4 business hours, Minor 8 business hours, Cosmetic 12 business hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing N/a
Onsite support Yes, at extra cost
Support levels Q Associates are able to provide additional pro-active services to support your Vmware environment that minimises issues and problems as a result of ensuring patch updates are regularly applied, performance challenges are identified sooner and general day to day maintenance related activities are well understood. this service, at an extra cost is part of our active managed support services over and above the break fix support provided by the vendrors.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Vmware provide an extensive documentation library, web portal and video library to assist clients in the use, administration and operation of their solutions. This can be supplemented by formal training classes with or without certification on completion. Q Associates are also able to provide bespoke onsite knowledge discovery and transfer in topics that are more focussed on the clients particular areas of interest or gaps in understanding of the cloud deployment/solution.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction They can utilize Vmware tools to move their workloads/VMs out of vCloud Air.
End-of-contract process Customers will be notified well in advanced of contract end, if customer wishes to renew they can be contacted by a Sales Rep or if they wish to terminate, they can utilize the same tools used to move Data on to vCA to move off.

Using the service

Using the service
Web browser interface Yes
Using the web interface N/a
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing N/a
API Yes
What users can and can't do using the API VCloud API with vCloud Air Extensions for developers who create RESTful clients for vCloud Air
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Customers would have access to all published and documented APIs through a command prompt.

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources In a Multi-tenant environment there is shared server infrastructure and a possibility of resource contention.
Usage notifications Yes
Usage reporting Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types API access

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold VMware

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Other encryption, assured by Service provider assertion
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up VCloud Air can provide VM level backups.
Backup controls VCloud Air can provide VM level backups.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Other
Other protection within supplier network It is the customers responsibility to make sure their desired security level is met. VPN, direct connect circuits are available, as well as potentially some add on NSX security features.

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%, assured by Service provider assertion
Approach to resilience VMware uses well-established data center providers to host their workloads. Each data center is certified as a Tier 3 facility or higher. The providers are reviewed by independent third party auditors to meet physical security requirements for ISO/IEC 27001 certification, SOC 1 Type 2/SSAE 16/ISAE 3402 and SOC 2 Type 2. Full AT101 reports outlining these specifications are available under NDA on request.
Outage reporting Customers will be notified via Email of any service outages.

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels VMware manages role-based access to resources for the vCloud Air service.
Administrators add new users in vCloud Air and assign one or more roles. A user in vCloud Air can either have administrator privileges or end-user privileges, but not both.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 N/a
ISO/IEC 27001 accreditation date N/a
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SOC 1 (SSAE16/ISAE 3402)
  • HIPAA SOC 2 & 3
  • Cloud Security Alliance

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes VMware security policies are documented and available to employees on an internal
web site. Policies and procedures are reviewed annually and updated as needed, and retained for a minimum of six years from the date of creation.
VMware utilizes a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues, and service level customer service.
On an annual basis, vCloud Air is audited by third-party auditors for ISO 27001, SOC 1, SOC 2, SOC 3, and HIPAA. Policy adherence is included as a part of these third-party audits.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes to systems and infrastructure follow a standardized change management methodology. Changes are categorized according to internal and external priorities.
Key stakeholders perform an impact assessment that catalogs the level of effort needed to complete requested changes and functionality.

Documented standard build procedures are also in place to guide information technology management personnel with the installation and maintenance of production equipment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Cloud Air's management layer system security patches are evaluated upon release. The vCloud Air patch timeframes are in-line with industry standards. Patches are reviewed and tested prior to production deployment. Patches for remediation of critical vulnerabilities are applied within 30 days, with additional mitigation as necessary.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach VMware has a Security Operations Center and Network Operations Center that are staffed 24x7 and alerted on security anomalies in the
vCloud Air environment. This responsibility to detect intrusions ends at any point where customers have control, permission, or access to modify any aspect of the service offering. The customer is responsible for the security of the networks over which they have administrative level control. VMware recommends standard best practices for customers securing their environments including, but not limited to the following:
• Maintaining effective firewall rules
• Exposing communication ports that are only necessary to conduct business
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The incident response process complies with industry standards for legally admissible chain-of-custody and forensic-data-collection processes and controls. Response standards, procedures, methods implemented based on the severity level of an incident.
If VMware determines that unauthorized access to, or use or disclosure of customer content, VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law, regulations, or governmental request.
VMware will notify customers of suspected breach of vCloud Air infrastructure if breach occurred on a segment of the platform consumed by customer, or in event of Denial of Service attacks. VMware doesn't monitor guest workloads breaches.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate N/a

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £6264 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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