Video Interviewing (asynchronous or live) allows candidates to record responses to pre-hire interview questions, reducing time spent on early stage screening and the number of assessment centres required during the recruitment process.
It helps to remove bias in the interviewing process, creating a fair and accessible experience for all candidates.
- One way video interviews
- Live video interviews
- Full client branding
- Email & SMS notifications
- Full API for integration
- Customisable workflow
- Set reading time, retry count, upload company videos, configure questions
- Review, rank and shortlist candidates
- Dedicated account manager
- Values based hiring and culture fit
- Reduce early stage screening by over 70%
- Reduce time to hire by 50%
- Improve candidate experience with customised branding and messaging
- Robust, secure and multi lingual
- Consistent and fair process for all candidates, reducing unconscious bias
- Review candidates from any device, including mobile
- Create a more engaging and easier process for hiring managers
£1800 per licence per year
- Education pricing available
- Free trial available
Shine Interview Limited
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||The service can be used standalone, or as an extension to applicant tracking or CRM tools.|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||We will respond to queries within 5 minutes and aim to resolve fully within 2 hours.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
Shine provides telephone and email support to users and candidates, with an average first response time of two minutes.
We will aim to resolve an urgent query within 1 hour, medium cases within 8 hours and low priority within 2 days.
On average, queries are resolved in under 10 minutes from submission.
You will be provided with a named technical account manager, and also have access to the wider support team.
There are no additional support costs outside of your subscription costs.
|Support available to third parties||Yes|
Onboarding and offboarding
A dedicated account manager will run through an initial onboarding checklist to setup the account, including user permissions and branding, notifications and reporting requirements.
You will be provided with user guides, and a comprehensive how to guide series of emails.
Further in depth training will take place online or in person at a client site.
We are always available by phone or email, and can help you get set up with your first campaign, as well as advising on best practice.
|End-of-contract data extraction||Data will be made available in csv format when requested from the support team.|
At the end of the contract, any client data will be permanently deleted. You will be offered the option to keep an extract of the data. We will delete your account and all user logins.
There is no additional cost for data cleanup at the end of a contract.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The admin portal is designed mobile first, and offers the same functionality when accessed via a mobile or desktop browser.
The candidate experience can be accessed via a desktop browser or native app on Android or IOS. There is no difference in functionality, and any differences per device or operating system are transparent to the end user.
|What users can and can't do using the API||
All functionality of the platform is available through an open, RESTful API, including Single Sign On, Add / Modify candidates, invite candidates, update status etc.
Integration can be either light touch, or much deeper depending on the defined workflow.
Developers wishing to use the API will be issued with a secure private key unique to their organisation.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
The workflow and recruitment process can be tailored to your requirements, and key features can be enabled or disabled, creating a very flexible solution.
The service will be branded to your guidelines, and communications such as email and SMS will be sent as if from you.
|Independence of resources||Shine is a cloud hosted multi tenant SAAS platform. Client data is fully partitioned. External API calls are throttled 1 per second or 10 per minute for each IP address. The platform will dynamically scale up and out with geo replication based on demand, with local CDN.|
|Service usage metrics||Yes|
Active Roles, Subscription count;
Candidates: Invited, Applied, Completed, Shortlisted, Offered, Rejected;
Engagement rate: Applying, Responded, No Response;
Hiring Manager bias
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Other data at rest protection approach||Data at rest is encrypted using TDE in SQL Server.|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data can be exported in CSV or PDF format either on demand or by contacting the support team.|
|Data export formats||
|Data import formats||
|Other data import formats||REST API|
|Data protection between buyer and supplier networks||
|Other protection between networks||Sensitive information including any PII is encrypted using a SHA512 hash and is never cached.|
|Data protection within supplier network||
|Other protection within supplier network||Sensitive information including any PII is encrypted using a SHA512 hash and is never cached. Data at rest is encrypted using TDE in SQL Server.|
Availability and resilience
|Guaranteed availability||99.9% platform availability is guaranteed outside of planned maintenance windows, which are communicated in advance. If availability is lower than 99.5%, credit will be offered on a pro-rata basis against the next renewal invoice.|
|Approach to resilience||Available on request|
|Outage reporting||Email alerts and twitter feed|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Access is permission based, and granted by username and password which is subject to 2 step verification.
All user activity is logged and audited.
We also have the ability to restrict platform access based on an IP range supplied by your IT team.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||01/11/2019|
|What the ISO/IEC 27001 doesn’t cover||ISO/IEC 27001 certification covers the data centre and hosting, provided by Microsoft. The software development process is out of scope.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||18/02/2019|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||N/a|
|Other security certifications||Yes|
|Any other security certifications||Independent penetration testing report|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||HIPAA, FedRAMP, SOC 1 and SOC 2|
|Information security policies and processes||Shine has documented confidentiality, data protection, electronic communication, backup and disaster recovery processes that are available on request. Compliance reporting is the responsibility of the CEO and CTO at Board Level, and is reviewed at 6 monthly intervals.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Configuration and change management is tracked at work item level using GIT and TFS. Changes are tested and signed off by internal stakeholders on staging servers prior to live deployment. Major version changes are subject to further security / penetration testing.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Information about potential threats are proactively monitored from various industry sources. Threats are ranked on a severity / impact basis. Appropriate patches can be hot deployed immediately after they have been verified.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Threats are proactively monitored via firewall and IDS.
Compromises are assessed on a case by case basis and responded to immediately.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Incidents and support cases are logged in Zendesk, which provides a user dashboard and reporting mechanism. Users can report incidents via email, phone or in-app.
Updates are provided in real time by the dashboard and / or email.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£1800 per licence per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||It is possible to provide a fully functional version of the software for pilot purposes. We will work with you to define a campaign and success criteria.|