Cantium Business Solutions

Oracle ERP Support and Consultancy

Cantium offers a comprehensive Oracle service for the complete portfolio of Oracle E-Business suite and Oracle Business Intelligence software. These include e-Business Suite versions 11i/R12.1.x/R12.2, OBIEE/OBIA, Business Intelligence Foundation Suite and Oracle Database Technologies (11G and 12c).
We use our experience to improve the efficiency for our customers.

Features

  • Oracle ERP customisation and extension
  • On-site and off-site options
  • Oracle e-Business Suite and Oracle Oracle Business Intelligence Services
  • Financials, Procurement, HRMS and Payroll
  • Full design, implementation, upgrade, migration, training and support services
  • Oracle DBA Services
  • Oracle Development Services
  • Call-off days

Benefits

  • Customisaton / Extensions for Cloud and On-Premise systems
  • Training, Testing, Implementation, Upgrade, Data Conversion, Support Services
  • Access to a large pool of Oracle Experts
  • Dedicated team of in-house Oracle experts
  • Purchase banks of consulting time for on-site services
  • Offsite consultancy provided as required

Pricing

£295 to £950 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 9 2 0 8 7 8 3 4 1 8 7 3 1 4

Contact

Cantium Business Solutions

Bids Cantium

03000411115

bids@cantium.solutions

Planning

Planning service
Yes
How the planning service works
Our ORACLE ERP consultants and solutions architects can support with the planning, design, implementation of Oracle ERP solutions.

We use ITIL best practice to deliver projects and have extensive experience of designing, developing and administering Oracle ERP solutions in the public sector.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Oracle ERP

Training

Training service provided
Yes
How the training service works
We provide a comprehensive programme of Oracle ERP training designed for a range of users including administrative, financial and managerial staff.

We can also deliver bespoke sessions designed to around individual requirements.

Training can be provided at one of our training venues or onsite as required.
Training is tied to specific services
Yes
Services the training service works with
Oracle ERP

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Cantium will provide assistance when setting up and migrating to a new Oracle hosting solution or support model. Cantium enables customers to develop an appropriate governance model for their environment. Cantium will provide a suitable governance framework that enables delivery teams to implement the solution in a way that meets overall simplicity or the non-functional requirements of the architecture. By developing guidelines such as architecture principles and strategic drivers Cantium provides an environment for technical change to flourish. Cantium’s expert architecture team will derive a full understanding of the discrete domains within the architecture. This enables them to make informed decisions and advise customers on the most appropriate way to proceed with their change. Changes are then aligned to business domains or functions to ensure they deliver value. By analysing the estate this way, Cantium’s architecture experts are able to provide delivery and migration planning advice on how to implement the change required
Setup or migration service is for specific cloud services
Yes
List of supported services
Oracle ERP

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
How the quality assurance and performance testing works

We will work with the customer to determine and optimise the processes for Oracle ERP. As part of implementations we undertake Quality Assurance checks to ascertain overall performance.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We support Oracle ERP in both cloud, hosted and on-prem environments through our dedicated team of Oracle ERP consultants.

We operate a ICT service desk provision and online call logging/tracking through our single ITSM tool.

Our service desk and Oracle team can support remotely for issues that can be resolved either over the phone or by securely, remote accessing the end users system.

We can also provide onsite support for more complex or critical issues which are unable to be resolved remotely. We have a team of onsite engineers and support staff with extensive experience of supporting IT in the public sector

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 - Entire site/multiple site outage: Network, Telephony or Internet Target Response - 20 Minutes Target Resolution - 6 Hours P2 - Critical Support Incident, Service Affecting over 50% users down Target Response - 1 Hour Target Resolution - 10 Hours P3 - Urgent support incident, service affecting more than 1-50% of users Target Response - 1 Working Day Target Resolution - 3 Working Days P4 Target Response - 1 Working Day Target Resolution - 4 Days Support incident, single user down P5 - Non-service affecting fault Target Response - 2 Working Days Target Resolution - 5 Working Days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a standard support service delivering to the following SLA: P1 - Entire site/multiple site outage: Network, Telephony or Internet Target Response - 20 Minutes Target Resolution - 6 Hours P2 - Critical Support Incident, Service Affecting over 50% users down Target Response - 1 Hour Target Resolution - 10 Hours P3 - Urgent support incident, service affecting more than 1-50% of users Target Response - 1 Working Day Target Resolution - 3 Working Days P4 Target Response - 1 Working Day Target Resolution - 4 Days Support incident, single user down P5 - Non-service affecting fault Target Response - 2 Working Days Target Resolution - 5 Working Days Onsite support may be required with response times varying depending on location and priority level

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£295 to £950 per person per day
Discount for educational organisations
Yes

Service documents

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