IBM United Kingdom Ltd

IBM OpenPages with Watson on Cloud

IBM OpenPages with Watson, is a market leading AI-driven Governance, Risk & Compliance (GRC) solution designed to help organisations achieve their business objectives in a world of dynamic risk. Centralise risk management functions using an integrated GRC platform that reduces the cost of maintaining multiple solutions.

Features

  • Integrated Data model
  • Simple Drag and drop Reporting via integrated Cognos Analytics
  • Industry leading configurable , engaging User Interface
  • Predefined GRC use cases as an accelerator
  • Drag and drop workflow authoring
  • Integration with machine-learning cognitive capabilities - IBM Watson
  • Scalable for user volumes from 50 to 50000
  • Configurable adaptable security and user profiles
  • Full audit trail and comprehensive document management capability

Benefits

  • Achieve and maintain compliance with all related regulations
  • Improve transparency and accountability
  • Better manage risk with agility, flexibility and efficiency
  • Improve operational performance
  • Align strategies to ensure better results
  • Enables users to measure, analyse, manage, monitor, aggregate risk
  • Provide managers with information to optimise risk and compliance processes.
  • Allows specific GRC disciplines to leverage shared information
  • Provides visibility &understanding of risk throughout an organisation.

Pricing

£55,000 to £1,000,000 a licence a year

Service documents

Framework

G-Cloud 12

Service ID

3 9 1 6 6 0 2 3 3 1 1 6 1 1 1

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No current constraints
System requirements
Users need a Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Hours of Operation

The support team is available during business hours, 8:00 AM – 5:00 PM Monday to Friday, excluding IBM company observed holidays. The IBM Client Success Portal is available 24/7.

After Hours Support

After hours support is provided for Severity 1 incidents only.

To request support assistance for Severity 1 incidents outside of the hours listed above, please open a case via the IBM Support Community and select Severity 1 for the Severity field. This will notify a member of our after-hours support staff. Report issues at: https://www.ibm.com/mysupport/
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is available 24x7. Support is provided by a ticketing system. Customer can define severity level 1-4. Premium support can be purchased which comes with a client success manager for 8 hours per week.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A Services engagement is normal for the initial setup of the platform and to provide knowledge transfer to key users. Classroom training is available at extra cost. Onsite training is available at extra cost. Full documentation in PDF format is accessible from within the product and online.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted through multiple methods including an excel base d Export, complete database dump or through custom reports
End-of-contract process
At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disabled but services continue to run and there is no immediate loss of content. IBM never deletes your data during the length of your contract. We delete your data only when you terminate your contract. At exit, you can export your data from the IBM OpenPages application. We then remove any traces of data with secure shredding and data deletion, using multi-pass DoD grade algorithm (5220.22M standard) for data destruction.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
On phone form factor some charts will display on request rather than automatically
Service interface
No
API
Yes
What users can and can't do using the API
IBM OpenPages public rest API is available to all licensed users.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Deployments can be customised / configured to align to the GRC process of the client. This includes, fields, workflows, user profiles and reporting. Customisation requiring changes to the server are performed by IBM Cloud Operations, at extra cost.

Scaling

Independence of resources
IBM OpenPages with Watson on Cloud is hosted by IBM in a single tenant public cloud environment thus is independent of other users

Analytics

Service usage metrics
Yes
Metrics types
Our Cloud Operations conducts a monthly service review with each client in which performance metrics such as uptime are shared. During this review, we also review the response time for all service tickets to ensure that they were responded to within SLA timeframes. We also discuss any optimizations and improvements that can be made by either party to optimize the service.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
You can export data from OpenPages on Cloud through REST API and you can also use application export capabilities available through the application UI to export files in CSV, Excel, or XML.
For information on our GRC REST API integration, please refer to the IBM OpenPages GRC REST API Version 8.0.0 Reference Guide available at: http://public.dhe.ibm.com/software/data/cognos/documentation/openpages/en/8.1.0/GRC_REST_API.pdf
Data export formats
  • CSV
  • Other
Other data export formats
  • .xls
  • .xlsx
  • .pdf
Data import formats
  • CSV
  • Other
Other data import formats
  • .xls
  • .xlsx
  • .xml

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
AES 256 SHA256 encryption algorithm when your data is at rest within the IBM Cloud Datacenter AND Encryption of “Data at Rest” using DB2 Native encryption

Availability and resilience

Guaranteed availability
Please find this information in the terms and conditions document attached to this offering.
Approach to resilience
Available at request
Outage reporting
Email alerts and available on a webpage at: https://cloud.ibm.com/status

Identity and authentication

User authentication needed
Yes
User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorisation of privileged accounts that is subject to regular validation. A privileged account is a duly authorised IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
16/11/2018
What the ISO/IEC 27001 doesn’t cover
The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is also compliant.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
7/8/2019
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here : https://cloudsecurityalliance.org/star/registry/ibm-cloud
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorised delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£55,000 to £1,000,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

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