Telefonica UK Limited

Mobile Data Management - MODA from O2

A cloud-based service which enables a corporate admin to define how much and what type of data their users can consume. It supports all SIM-based data devices using 3G/4G network and Wi-Fi connections

Features

  • Data Control- Customize the internet experience for individuals and groups
  • Set mobile data caps and compliance policies
  • Create zones to tailor policies based on location
  • Content Filtering - Permit or deny access to websites
  • Network Security- Stop malware and malicious content at network level
  • Advanced Reporting and Analytics

Benefits

  • Get control, compliance, security and reporting with one solution
  • Minimize data overage costs
  • Support compliance with data regulations like GDPR
  • Seamless integration with existing infrastrucure and UEM solutions
  • Enable employees to work flexibly
  • Optimize productivity by ensuring devices are used for their purpose

Pricing

£41.40 a device a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

3 9 0 6 3 7 9 2 1 5 9 7 5 4 1

Contact

Telefonica UK Limited Neil Cruden
Telephone: 07872015506
Email: g-cloud_framework@o2.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
MODA can be integrated with UEM and endpoint security solutions to create the basis for a digital workplace
Cloud deployment model
Hybrid cloud
Service constraints
MODA is provisioned onto the SIM and therefore only works for SIM enabled devices.
System requirements
MODA works on any device that has a SIM card

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA's dictate response time to be between 15 mins for a priority 1 issue and 1 business day for a priority 4 issue
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Asavie MODA from O2 includes Helpdesk-to-Helpdesk support at a break/fix level.
Initial issue triage is to be conducted by the customer helpdesk prior to escalation to Asavie for MODA related issues. All network and device issues will be handled by O2 or the supplier of these services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Demos are given to show the customer how the MODA dashboard works.
MODA requires the SIM cards to be provisioned by the network operator.
We provide guidance on how the customer should set up the APN on devices.
Once the SIM is registered within the MODA admin portal all traffic is then routed via the Asavie network to allow data monitoring to start.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Customers can download their data through the portal before their account is terminated. Once the account is terminated all customer data is deleted.
End-of-contract process
Once the contract has been terminated, the customer account is removed from the system and their data is no longer available.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
MODA is designed to manage data usage on SIM enabled mobile devices. The Admin portal can be accessed over the web on any desktop or mobile device.
Service interface
Yes
Description of service interface
Information provided in Service Definition.
Accessibility standards
None or don’t know
Description of accessibility
Not applicable to the service
Accessibility testing
Not applicable to the service
API
Yes
What users can and can't do using the API
Information provided in Service Definition.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
MODA is a service that allows the Admin to implement data usage policies that fit the requirement of their specific organisation on a very granular level.

Scaling

Independence of resources
The datalinks used for MODA are monitored on a monthly basis, with notification alerts set when we reach 75% capacity. We have processes in place to increase the bandwidth when needed to ensure that users are not affected by the volume of our users.

Analytics

Service usage metrics
Yes
Metrics types
The MODA portal provides metrics around the mobile data per account, per group, per zone and by device. For each it is possible to see total usage and usage broken down by type and usage to the top 10 internet domains
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Asavie Technology Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is an option through the account portal to download data relevant to the customers account.
Data export formats
CSV
Data import formats
Other
Other data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Private WAN service. MODA is protected through the utilization of private network over private circuits
Data protection within supplier network
Other
Other protection within supplier network
Private WAN service. MODA is protected through the utilisation of private network over private circuits

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
MODA has been designed and built to provide a highly resilient service with active and standby links. Each node involved in processing data is deployed with an automated switchover in case of node failure
Outage reporting
Automated alarms are reported to our 24x7 NOC and operations team. Service affecting outages (planned/unplanned) are reported to customers as per defined SLA.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to the MODA portal is based on a role profile that is determined by the Primary system Administrator defined during the on-boarding process.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe
ISO/IEC 27001 accreditation date
Certificate available upon request
What the ISO/IEC 27001 doesn’t cover
All areas covered relevant for the service
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
The system on which MODA has been built is designed for secure connectivity from the ground up, and security has the highest priority across all aspects of the service. An internal cross functional team meet regularly to address any security concerns.
Information security policies and processes
MODA works under several internally defined policies, which is rationalised in line with the ISO27001 certification.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The MODA configuration and change management processes are ITIL aligned
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
MODA is aligned with ISO 27001 - daily, monthly controls against CVE released updates
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
MODA employees a suite of pro-active real-time aware tools are constantly monitoring the service across all leves of the stack
Incident management type
Supplier-defined controls
Incident management approach
All MODA incident management processes are ITIL aligned

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£41.40 a device a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Up to 10 users can get up to a 30 day trial, to test operational scope of the service.
Link to free trial
Please contact O2 for more information on a MODA trial

Service documents