Ironshare

Cisco Umbrella - Managed Internet Security Service

The Ironshare Managed Internet Security service is available to any organisation that has purchased Cisco Umbrella licensing, either directly from ourselves or from another Cisco partner. As Umbrella is a cloud-based solution, it enables Ironshare to take on the installation, management and support of the product on a day-to-day basis.

Features

  • Regular service reports provided
  • Easy to understand dashboard reporting with recommendations
  • Regular updates and early access to new Umbrella functionality
  • Quarterly telephone service review meetings
  • Installation support to get you up and running quickly

Benefits

  • No staff required for time-consuming monitoring tasks
  • No need to train or maintain expert staff
  • Expert advice delivered in a no-nonsense format
  • Annual term – flexible service reviewed regularly
  • We identify and minimise security risks
  • Specialist advice in the event of an identified security incident

Pricing

£5 per person per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 9 0 0 8 9 5 1 7 1 3 6 6 8 9

Contact

Ironshare

Stuart Hare

+441217690475

information@ironshare.co.uk

Planning

Planning
Planning service Yes
How the planning service works Fast Installation support to get customers up and running within a few hours and from day one, you will have our experienced specialist security staff on hand to monitor and ensure you get the best out of Umbrella.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Cisco Umbrella
  • Cisco AMP for Endpoints

Training

Training
Training service provided Yes
How the training service works We provide training if required for Information Security teams, to help them understand how to get real benefit from Cisco Umbrella and/or Cisco AMP for Endpoints.
Training is tied to specific services Yes
Services the training service works with
  • Cisco Umbrella
  • Cisco AMP for Endpoints

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works The first thing we do is have a brief discussion with your technical staff, we can then initiate deployment, which takes 30-45 minutes and involves the redirection of DNS in order to get traffic sent to Umbrella.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Cisco Umbrella
  • Cisco AMP for Endpoints

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Cisco Umbrella and Cisco AMP for Endpoints.

Service scope

Service scope
Service constraints Remote support available by default although on-site support can be arrange upon request.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We offer our Managed Security Service on an annual contract basis, where we will run, maintain and advise you throughout the contract period. Our qualified engineers will provide you with an easy to understand monthly dashboard report along with specialist advice that lets you know in simple terms what Umbrella has discovered, and what needs to be done to resolve and remove any security issues. A Technical Account Manager will be assigned who will arrange quarterly telephone service review meetings to meet your requirements. See pricing guide.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cisco

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £5 per person per month
Discount for educational organisations Yes

Service documents

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