BrightStarr Limited


Unily is an award winning, feature rich Intranet as a Service solution, that delivers unparalleled user experiences combined with a robust evergreen platform and valuable customer success management. Resulting in a long-term solution that continues to grow alongside an organisation and appreciates over time.


  • Personalised Internal communications: engaging content specific to each user
  • Document Management with SharePoint online: harness the best of Microsoft
  • Enterprise Social: Through Yammer or our proprietary "Social"
  • Facilitate business ownership of the Intranet, through an intuitive CMS
  • Anytime, Anywhere access to the intranet through native mobile applications
  • Increase the findability of information through powerful search mechanisms
  • Extensive Analytics: insightful and actionable reports on intranet usage
  • People Directory: Easy to find and interact with other users
  • Workspaces: Unique Unily group spaces and acces to SharePoint sites
  • Ongoing Success: Evergreen roadmap and insightful customer success program


  • Improved Employee Engagement with the intranet, for maximum success
  • Better Internal Communications, helping to deliver content to everyone
  • Documents and Information are much easier to find
  • Enterprise social is integrated, employees will communicate more and better
  • Time to Market is low, quick to generate maximum ROI
  • Analytics and Customer Success program deliver maximum ROI
  • Evergreen solution continues to increase in value over time
  • No technology management overheads, hosted technology for minimum costs
  • Non-Technical Business units can take full ownership of the intranet
  • Businesses can collaborate better: productivity drives innovation and success!


£36000 per instance per year

  • Education pricing available

Service documents

G-Cloud 9


BrightStarr Limited

Lauren Parker

+44 (0) 1483 239252

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Unily can integrate with SharePoint and Office 365, this allows Unily to dovetail with previous investments and get the best out of those services. Unily can also customised to integrate with other systems and can also offer it's full functionality as a standalone product away from the Microsoft technology stack.
Cloud deployment model Private cloud
Service constraints There are no constraints for our product as far as we are aware. We can customise the product for any technological background.
System requirements Access to a supported browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Business hours - Telephone and Email (limited to an agreed level of commissioners) – 8AM to 6PM – Other options for Premium support are available
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Unily is a hosted solution and is supported by Brightstarr. As standard Brightstarr provides support within business hours - Telephone and Email (limited to an agreed level of commissioners) – 8AM to 6PM – Other options for Premium support are available, which can be discussed with Brightstarr if needed.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We engage with every client using professional services, tailored to their specific needs when it comes to the project. The tasks that we engage in are varied and usually involve Technical and Business Consultancy. During this initial stage of configuring Unily, we will provide training on the Unily product for all of the content editors and administrators that will be managing the Intranet. This will be conducting on-site and can also be provided online simultaneously/instead if it is appropriate for the client.

Written documentation on the solution is also something that can be provided, a Unily content guide that provides in depth tutorial and information on the entire suite of Unily functionality.

Additional Training material, such as video tutorials and training can also be recorded for the clients at additional cost, if it is appropriate.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The majority of data will remain within the Office 365 or SharePoint tenancy we connect with, so there would be no extraction needed for this data. Content created within Unily such as News articles could be extracted to a limited range of formats, dependent on the clients needs.
End-of-contract process Once the contract end-date has been reached, the client will no longer have access to their Unily intranet and the content that specifically lives in Unily, the documents and Yammer conversations and other office 365/SharePoint data will still be accessible through the clients Microsoft tenancy. There is no standard additional cost for contract termination at the pre-defined end date. Additional costs may be incurred for data migration or extraction, depending on the requirement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile experience is fully responsive, so the user interface will be in a more touch screen friendly orientation and will offer a "Thumb Friendly" navigation. Functionality and branding will be the same as the full brower based experience.
Accessibility standards None or don’t know
Description of accessibility Fill this in
Accessibility testing Fill this in
Customisation available No


Independence of resources To ensure optimal performance for users it is important to understand how an organisation’s users access the Internet and the Unily service Client’s local DNS servers should be centrally located near to where users are in each region (e.g. close to the internet gateway (IGW)). This is because Azure Traffic Manager Performance Traffic Routing uses the IP address of the user’s local DNS server. This IP address is compared to a table (maintained by Microsoft) that maps IP address ranges and locations whereby the requests are routed to the “closest” Azure location based on latency. Brightstarr also performs Load Testing.


Service usage metrics Yes
Metrics types The Unily product generates in depth analytic reports on activity. These can be reported on in real time with integrated data visualisations from Microsoft PowerBI. This allows clients to use our pre-set reports and create their own reports on all activity that takes place in Unily, from views and dwell time on news articles to key words in different searches and the most successful meta-data tags. This also allows us to help clients increase engagement and efficiency using Unily by analysing how users interact with the intranet and then use the data to derive more value from Unily.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Unily can have a variety of data extracted from the solution by users with the appropriate level of permissions, such as Analytics or data for content/security audits. This can be exported in a variety of formats depending on the clients requirements
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide an SLA for the availability of Unily at 99.95% up time.

Downtime: is the total accumulated Deployment Minutes, across all Apps deployed by Customer in a given Microsoft Azure subscription, during which the App is unavailable. A minute is considered unavailable for a given App when there is no connectivity between the App and Microsoft’s Internet gateway.

Downtime: is the total accumulated Minutes, across all instances of the corporate intranet hosted within Azure, during which the corporate intranet is unavailable. A minute is considered unavailable for a given corporate intranet when there is no connectivity between the corporate intranet and Microsoft’s (Azure) Internet gateway. Please note, the Unily service components are hosted in Microsoft Azure so availability is subject to these services being available. Microsoft provide a 99.95% SLA for service uptime for the aforementioned components (Traffic Manager, Web Application, SQL Azure database).
Approach to resilience This can be made available on request. Unily uses Azure data centres and as such information on the security, resiliency and availability can be accessed in the relevant Microsoft resources, such as the Trust Centre.
Outage reporting CHECK WITH MARK

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels The full details on how we restrict access to management and support channels can be supplied on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We are working towards our ISO 270001 accreditation with BSI. Currently we have enacted an Information Security policy that is compliant with ISO/IEC 270001:2013 international standards.
Information security policies and processes The full details of the structure for reporting and our approach to ensuring policies are followed can be supplied upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The details of our configuration and change management process can be supplied on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Brightstarr runs penetration testing to assess any weaknesses and threats to our services, a full briefing on the vulnerability management processes can be provided upon request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Brightstarr uses monitoring and logging systems to identify, classify and mediate potential compromises. Full details of the monitoring process at Brightstarr can be supplied on request
Incident management type Supplier-defined controls
Incident management approach A full account of the incident management process at Brightstarr can be supplied on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £36000 per instance per year
Discount for educational organisations Yes
Free trial available No


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