Kirona Enterprise Resource Planning Service
The Kirona Enterprise Resource Planning solution offers a single integrated solution as a Service enabling public sector staff delivering services in the field to view information required to carry out their job, eliminate paperwork, speed up job completion, and support data capture on a range of mobile platforms and devices.
Features
- Field Service, Field Service Management Software, Workforce Management Solutions
- Mobile Applications, Mobile Software, Workforce Mobilisation, Process Mobilisation, Job Management
- Data Display, Data Capture, Signatures, Photographs, Sound & Video Files
- Form Creation, Form Customisation, Forms Builder, Lone Worker, SMS
- Offline Working, Device Agnostic, Hybrid Development
- Dynamic Scheduling, Appointment Booking, Route Planning, Route Optimisation, Resource Planning
- Job Scheduling, Job Management, Workforce Management, Online Booking, Job Workflow
- Resource Booking, Intelligent Appointment Booking, Cyclical Servicing, Complex Void Management
- Real-time Reporting, Management Information, Business Information, KPIs
- Reporting Dashboard, Bespoke Reporting, Mobile Reporting
Benefits
- Reduced Paperwork, Increased Efficiency, Reduced Travel, No Double Data Entry
- Workforce Visibility, Increasing Jobs/Tasks per Day
- Increased First Time Fix, Reduced No Access
- Increased Customer Satisfaction, Increased Customer Services
- Real-time Response to Service Failures, Jeopardy Management
- Real-time Reporting and Analytics
- Improved Job Satisfaction
- Cashable Savings, Return on Investment
Pricing
£2.13 a user a month
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
3 8 8 9 0 9 8 6 5 9 0 8 7 3 4
Contact
Kirona Solutions Ltd.
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Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- N/A
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Upon receiving a Support Request, but in any event within 2 working hours during Normal Business Hours, the Service Desk will prioritise the call in accordance with the process set out below.
Priority Definition and resolution is defined within the Service Definition Document - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
08:30 to 17:30 working days, Monday to Friday. Extended hours and Public Holiday support available by arrangement and at additional cost.
Additional costs dependent upon wider contract, number of users, deployment complexity.
Technical Account Managers and Cloud Support Engineers can be provided at additional cost. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Following procurement a project kick off meeting will determine the course or action, project milestones and key delivery dates. Suitable solutions design and analysis will take place followed by a project phase including full training and implementation.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- CSV exports via the front end or database extracts can be accomodated.
- End-of-contract process
- Secure deletion/destruction of the data will be carried out. A certificate of destruction can be provided on request if required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile application optimised for devices of all types, responsive design with hybrid development model. Offline working available on mobile devices, device agnostic.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- For scheduling, all functions, controls, data entities and user interactions are supported via APIs. For job management, all creation, work flow and content handling is supported via APIs. Please note this does not include ALL functions of the UI.
- API documentation
- Yes
- API documentation formats
-
- HTML
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The high level of configurability within the product(s) allows for a significant degree of customisation. Customisation is controlled by security and privileges can be allocated to a role or user. Customisation on the whole is delivered via the front end.
Scaling
- Independence of resources
- Non contested cloud infrastructure.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Service alerts and monitoring and a full reporting suite of real time dashboards.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Export options via front end GUI or can be pulled via querying the database depending upon the requirement.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.95% infrastructure availability, 99.5% application / service availability.
- Approach to resilience
-
Multiple independent WAN connections.
Multiple independent firewalls.
VMWare vSphere clustering technology with optional DR failover to secondary data centres.
Multiple independent power supplies, with diesel generator backups
Optional DR failover to secondary data centre - Outage reporting
- Incident reports produced on an adhoc basis as and when outages arise.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Only registered and approved users can raise support tickets through the Kirona support portal (http://support.kirona.com) and these tickets can only be raised for that customer's service.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Certified by BSI accredited by UCAS
- ISO/IEC 27001 accreditation date
- 31/01/2017
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Kirona have a full Information and Security policy which adheres to ISO27001 standards.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Kirona have a full change management plan which is certified under ISO20000 and includes provision for a variety of change management and configuration requests across all components and services. Changes are assessed for impact including security. Change requests require full process, review and sign off.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
• define and establish the roles and responsibilities associated with technical vulnerability management, including vulnerability monitoring, vulnerability risk assessment, patching and asset tracking
• when a vulnerability is indentified, Kirona identifies the associated risks and the actions to be taken; such action could involve the patching of vulnerable systems or applying of other controls
• depending on urgency, the action taken is carried out according to the controls related to change management or by following information security incident response procedures
• patches are tested and evaluated before they are installed to ensure they are effective. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Intrusion alerts, wider system alerts and failures monitoring, server events and full monitoring from our hosting partners.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Third party data centres are covered by ISO27001 certifications: BMTRADA cert #80 andBSI cert #IS12061.
Cronos provide Operating Systems and are covered by ISO 27001 cert #12647 (ISOQAR)
Kirona are ISO 27001, ISO 9001 and ISO 20000 accredited with a certified incident management process.
Kirona's incident management process is covered by our ISO 20000 accreditation and the use of Kirona's online support portal (http://support.kirona.com).
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £2.13 a user a month
- Discount for educational organisations
- No
- Free trial available
- No