Kirona Solutions Ltd.

Kirona Enterprise Resource Planning Service

The Kirona Enterprise Resource Planning solution offers a single integrated solution as a Service enabling public sector staff delivering services in the field to view information required to carry out their job, eliminate paperwork, speed up job completion, and support data capture on a range of mobile platforms and devices.

Features

  • Field Service, Field Service Management Software, Workforce Management Solutions
  • Mobile Applications, Mobile Software, Workforce Mobilisation, Process Mobilisation, Job Management
  • Data Display, Data Capture, Signatures, Photographs, Sound & Video Files
  • Form Creation, Form Customisation, Forms Builder, Lone Worker, SMS
  • Offline Working, Device Agnostic, Hybrid Development
  • Dynamic Scheduling, Appointment Booking, Route Planning, Route Optimisation, Resource Planning
  • Job Scheduling, Job Management, Workforce Management, Online Booking, Job Workflow
  • Resource Booking, Intelligent Appointment Booking, Cyclical Servicing, Complex Void Management
  • Real-time Reporting, Management Information, Business Information, KPIs
  • Reporting Dashboard, Bespoke Reporting, Mobile Reporting

Benefits

  • Reduced Paperwork, Increased Efficiency, Reduced Travel, No Double Data Entry
  • Workforce Visibility, Increasing Jobs/Tasks per Day
  • Increased First Time Fix, Reduced No Access
  • Increased Customer Satisfaction, Increased Customer Services
  • Real-time Response to Service Failures, Jeopardy Management
  • Real-time Reporting and Analytics
  • Improved Job Satisfaction
  • Cashable Savings, Return on Investment

Pricing

£2.13 per user per month

Service documents

Framework

G-Cloud 11

Service ID

3 8 8 9 0 9 8 6 5 9 0 8 7 3 4

Contact

Kirona Solutions Ltd.

Nick Shipton

07912949465

nick.shipton@kirona.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Upon receiving a Support Request, but in any event within 2 working hours during Normal Business Hours, the Service Desk will prioritise the call in accordance with the process set out below.

Priority Definition and resolution is defined within the Service Definition Document
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
08:30 to 17:30 working days, Monday to Friday. Extended hours and Public Holiday support available by arrangement and at additional cost.

Additional costs dependent upon wider contract, number of users, deployment complexity.

Technical Account Managers and Cloud Support Engineers can be provided at additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Following procurement a project kick off meeting will determine the course or action, project milestones and key delivery dates. Suitable solutions design and analysis will take place followed by a project phase including full training and implementation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
CSV exports via the front end or database extracts can be accomodated.
End-of-contract process
Secure deletion/destruction of the data will be carried out. A certificate of destruction can be provided on request if required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile application optimised for devices of all types, responsive design with hybrid development model. Offline working available on mobile devices, device agnostic.
Service interface
No
API
Yes
What users can and can't do using the API
For scheduling, all functions, controls, data entities and user interactions are supported via APIs. For job management, all creation, work flow and content handling is supported via APIs. Please note this does not include ALL functions of the UI.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The high level of configurability within the product(s) allows for a significant degree of customisation. Customisation is controlled by security and privileges can be allocated to a role or user. Customisation on the whole is delivered via the front end.

Scaling

Independence of resources
Non contested cloud infrastructure.

Analytics

Service usage metrics
Yes
Metrics types
Service alerts and monitoring and a full reporting suite of real time dashboards.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Export options via front end GUI or can be pulled via querying the database depending upon the requirement.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.95% infrastructure availability, 99.5% application / service availability.
Approach to resilience
Multiple independent WAN connections.
Multiple independent firewalls.
VMWare vSphere clustering technology with optional DR failover to secondary data centres.
Multiple independent power supplies, with diesel generator backups

Optional DR failover to secondary data centre
Outage reporting
Incident reports produced on an adhoc basis as and when outages arise.

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Only registered and approved users can raise support tickets through the Kirona support portal (http://support.kirona.com) and these tickets can only be raised for that customer's service.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certified by BSI accredited by UCAS
ISO/IEC 27001 accreditation date
31/01/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Kirona have a full Information and Security policy which adheres to ISO27001 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Kirona have a full change management plan which is certified under ISO20000 and includes provision for a variety of change management and configuration requests across all components and services. Changes are assessed for impact including security. Change requests require full process, review and sign off.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
• define and establish the roles and responsibilities associated with technical vulnerability management, including vulnerability monitoring, vulnerability risk assessment, patching and asset tracking
• when a vulnerability is indentified, Kirona identifies the associated risks and the actions to be taken; such action could involve the patching of vulnerable systems or applying of other controls
• depending on urgency, the action taken is carried out according to the controls related to change management or by following information security incident response procedures
• patches are tested and evaluated before they are installed to ensure they are effective.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Intrusion alerts, wider system alerts and failures monitoring, server events and full monitoring from our hosting partners.
Incident management type
Supplier-defined controls
Incident management approach
Third party data centres are covered by ISO27001 certifications: BMTRADA cert #80 andBSI cert #IS12061.
Cronos provide Operating Systems and are covered by ISO 27001 cert #12647 (ISOQAR)

Kirona are ISO 27001, ISO 9001 and ISO 20000 accredited with a certified incident management process.

Kirona's incident management process is covered by our ISO 20000 accreditation and the use of Kirona's online support portal (http://support.kirona.com).

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.13 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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