Software AG (UK) Limited

Agile Apps on the Cloud

webMethods AgileApps Cloud is a Business Process Management (BPM) and application that allows subject matter experts, as well as developers, to visually build and deploy process-driven, application solutions. The AgileApps platform empowers business to have a better way to track and manage service requests, respond to incidents and resolve investigations.

Features

  • Rich, meta-data driven applications
  • Empower the subject matter experts
  • start building your situational, process-driven application today.
  • Customizable business processes help you accelerate and streamline work
  • create powerful enterprise-grade case management applications
  • designed to overcome traditional software limitations
  • implement and control your business processes, escalations, notifications and approvals

Benefits

  • streamline and automate enterprise service requests
  • used across company by people in R&D, marketing, sales, HR,
  • dynamic rules engine checks for time and event conditions f

Pricing

£5000 per unit per month

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

388572294318050

Software AG (UK) Limited

Colm Roberts

01332 611000

colm.roberts@softwareag.com

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
Support accessible to any third-party suppliers Yes
Support availability 24/7 Support Portal, 24/7 Crisis incidents, 9/5 telephone support
Standard support response times Emergency maintenance of the perspective Software AG Cloud service, not to exceed 4 hours in any month
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included No
Service offboarding process included No

Analytics

Analytics
Real-time management information available No

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time 1 - 20 Days per function instance
Service deprovisioning time 1 -20 Days per function per instance

Open source

Open source
Open-source software used and supported Yes

API access

API access
API access available and supported Yes
API type RESTful and SOAP Support, Designed for REST APIs, webMethods API Cloud also fully supports traditional SOAP-based APIs.

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 6
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported Yes
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Identity standards

Identity standards
Identity standards your service uses
  • SAML
  • LDAP
  • SSO

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Contractual commitment
Datacentre protection Yes, assured by Contractual commitment
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Independent testing of implementation
Service availability 99.99%, assured by Contractual commitment

Separation between consumers

Separation between consumers
Cloud deployment model Private cloud, assured by Contractual commitment
Type of consumer Only government consumers, assured by Contractual commitment
Services separation Yes, assured by Assurance of service design
Services management separation Yes, assured by Assurance of service design

Governance

Governance
Governance framework Yes, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Independent validation of assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Independent validation of assertion
Vulnerability monitoring Yes, assured by Independent validation of assertion
Vulnerability mitigation prioritisation Yes, assured by Independent validation of assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Independent validation of assertion
Consumer reporting of security incidents Yes, assured by Independent validation of assertion
Security incident definition published Yes, assured by Independent validation of assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Independent validation of assertion
Secure design, coding, testing and deployment Yes, assured by Independent validation of assertion
Software configuration management Yes, assured by Independent validation of assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Service provider assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring Yes, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Independent testing of implementation
User access control through support channels Yes, assured by Independent testing of implementation

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Independent validation of assertion
Administrator permissions Yes, assured by Independent validation of assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available, assured by Independent validation of assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Independent validation of assertion
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