We build bespoke business applications that have online video communications at their heart. Clients include Home Office & NHS.
Example; Recruitment Management & Online Video Interview Platform. Full management of any organisation's recruitment processes, with the capability to interview candidates online using state of the art online video interview technology.
- Bespoke application development utilising online video communications and Artificial Intelligence
- Remote Access to Candidate Database/Applicant Tracking System
- Live multi-participant candidate video interview capability, oneway candidate video interviews
- Ability to create marketing videos to add to job adverts
- Real-time reporting
- Automated email, text and instant messaging capability
- Collaboration with colleagues and other stakeholders
- Self Service job request & temporary staff, booking platform
- Rate and Comment on all video interviews.
- Automated Offer management
- Easily access the ATS from any device and location
- Invite candidates anywhere in the world to live video interviews
- More accurate, timely and cost effecting candidate shortlisting
- Reduce time to hire by 50%
- Reduce the carbon footprint of recruitment by reduced travel
- Allows for fewer face to face interviews.
- Full end to end Recruitment Process Management
- Bring to life your organisation and jobs through marketing videos
- User friendly Dashboard.
- Fully scaleable Agile application development to meet client's operational needs
£150 to £500 per user per month
- Education pricing available
- Free trial available
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
We aim to respond immediately and either find a solution or suggest an outcome within 30 minutes.
We charge an extra fee for 24/7 support. Normal support hours are Monday to Friday 08:30-17:30
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 A|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||WCAG 2.0 A|
|Web chat accessibility testing||We have ensured that our site has textual & visual navigation with video at the heart of our interviews to enable maximum usability for all candidates.|
|Onsite support||Onsite support|
We provide a Technical Account Manager as standard during the office hours of Monday to Friday 08:30-17:30.
We also offer extended 24/7 Support at rates that vary according to the size of the organisation with dedicated ticket support.
|Support available to third parties||Yes|
Onboarding and offboarding
We supply a full repository of User Training Manuals that are integrated into the Service and can be accessed from the User's Dashboard.
For Enterprise customers we also offer a 5 Day Installation plan involving a mix of onsite and remote training/coaching.
|End-of-contract data extraction||CSV file data transfer and API link to 3rd party database|
|End-of-contract process||CSV transfer included. Document and Video Files at a minimal cost. Typically £0.01 - £0.10 per record, variable depending on location and client technology stack. All client data dealt with and deleted as appropriate, according to required protocols.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The website is configured to be mobile compatible. We are in the process of building Apps for the platform|
|Accessibility standards||WCAG 2.0 A|
|Accessibility testing||We have ensured that our site has textual & visual navigation with video at the heart of our interviews to enable maximum usability for all candidates.|
|What users can and can't do using the API||
We provide an API service to enable customers to integrate their existing recruitment & financial systems to enable a seamless delivery of flabba video, interview & candidate management services.
The API enables full customer flexibility to configure and set up their candidates, interviews & reporting requirements.
We also offer an API service for all our other Business Apps such as our Visa Application and Asylum Assessment, online video solutions.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||The Flabba platform and Enterprise solution enables full customer flexibility to configure and set up branding, their candidates, interviews & reporting requirements.|
|Independence of resources||Our service is hosted on a scalable environment with active management and load balancing|
|Service usage metrics||Yes|
|Metrics types||We provide a full suite of customer analytics leveraging google analytics for site visits and engagement to detailed interview reporting.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
All data can be exported via the API service or CSV export.
Within the service users can also download relevant documentation (e.g. job descriptions, CV's & other supporting candidate documentation.
|Data export formats||
|Data import formats||CSV|
|Data protection between buyer and supplier networks||Legacy SSL and TLS (under version 1.2)|
|Data protection within supplier network||Legacy SSL and TLS (under version 1.2)|
Availability and resilience
|Guaranteed availability||We provide a 99.999% run time SLA|
|Approach to resilience||Available on request|
|Outage reporting||Email Alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Access is restricted via dedicated portals controlled via secure username and password which is defined & complies with ISO27001 standards.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Qualitas Veritas|
|ISO/IEC 27001 accreditation date||27th September 2017|
|What the ISO/IEC 27001 doesn’t cover||The ISO 27001 certification covers our whole business and services|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||14/03/2018|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||Our Payment Processing which is covered by PCI|
|Who accredited the PCI DSS certification||Stripe|
|PCI DSS accreditation date||27th February 2018|
|What the PCI DSS doesn’t cover||Our core SaaS. Only payment processing and access to that is covered by PCI|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||We have clear Information Security & Disaster Recovery policies in place which are enforced for all new starters through onboard training, which is also refreshed every 6 months|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
We have a strict change request process controlled through our change request management documentation.
All changes are assessed for data security, compliance and technical feasibility
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||We deploy annual 3rd party penetration testing by an approved CREST provider and any threats are dealt with appropriately according to level of risk.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||We have a fully managed hosting solution which partners with Pingdom to ensure proactive server monitoring for flabba.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
We deploy a ticking management system to manage customer request and client response & support.
We have a full information security & incident management policy per our ISO27001 accreditation.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£150 to £500 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Our standard free trial is for 1 month and includes; 1 User and 1 Campaign with unlimited Video Interviews. No client branding is included|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|