Flabba Limited

Flabba - Business Apps centred around Online Video Communications

We build bespoke business applications that have online video communications at their heart. Clients include Home Office & NHS.

Example; Recruitment Management & Online Video Interview Platform. Full management of any organisation's recruitment processes, with the capability to interview candidates online using state of the art online video interview technology.


  • Bespoke application development utilising online video communications and Artificial Intelligence
  • Remote Access to Candidate Database/Applicant Tracking System
  • Live multi-participant candidate video interview capability, oneway candidate video interviews
  • Ability to create marketing videos to add to job adverts
  • Real-time reporting
  • Automated email, text and instant messaging capability
  • Collaboration with colleagues and other stakeholders
  • Self Service job request & temporary staff, booking platform
  • Rate and Comment on all video interviews.
  • Automated Offer management


  • Easily access the ATS from any device and location
  • Invite candidates anywhere in the world to live video interviews
  • More accurate, timely and cost effecting candidate shortlisting
  • Reduce time to hire by 50%
  • Reduce the carbon footprint of recruitment by reduced travel
  • Allows for fewer face to face interviews.
  • Full end to end Recruitment Process Management
  • Bring to life your organisation and jobs through marketing videos
  • User friendly Dashboard.
  • Fully scaleable Agile application development to meet client's operational needs


£150 to £500 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Flabba Limited

Colin Rhodes



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Access to the Internet
  • Access to a webcam and audio
  • Headset recommended

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond immediately and either find a solution or suggest an outcome within 30 minutes.

We charge an extra fee for 24/7 support. Normal support hours are Monday to Friday 08:30-17:30
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing We have ensured that our site has textual & visual navigation with video at the heart of our interviews to enable maximum usability for all candidates.
Onsite support Onsite support
Support levels We provide a Technical Account Manager as standard during the office hours of Monday to Friday 08:30-17:30.

We also offer extended 24/7 Support at rates that vary according to the size of the organisation with dedicated ticket support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We supply a full repository of User Training Manuals that are integrated into the Service and can be accessed from the User's Dashboard.

For Enterprise customers we also offer a 5 Day Installation plan involving a mix of onsite and remote training/coaching.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction CSV file data transfer and API link to 3rd party database
End-of-contract process CSV transfer included. Document and Video Files at a minimal cost. Typically £0.01 - £0.10 per record, variable depending on location and client technology stack. All client data dealt with and deleted as appropriate, according to required protocols.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The website is configured to be mobile compatible. We are in the process of building Apps for the platform
Accessibility standards WCAG 2.0 A
Accessibility testing We have ensured that our site has textual & visual navigation with video at the heart of our interviews to enable maximum usability for all candidates.
What users can and can't do using the API We provide an API service to enable customers to integrate their existing recruitment & financial systems to enable a seamless delivery of flabba video, interview & candidate management services.
The API enables full customer flexibility to configure and set up their candidates, interviews & reporting requirements.
We also offer an API service for all our other Business Apps such as our Visa Application and Asylum Assessment, online video solutions.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The Flabba platform and Enterprise solution enables full customer flexibility to configure and set up branding, their candidates, interviews & reporting requirements.


Independence of resources Our service is hosted on a scalable environment with active management and load balancing


Service usage metrics Yes
Metrics types We provide a full suite of customer analytics leveraging google analytics for site visits and engagement to detailed interview reporting.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported via the API service or CSV export.

Within the service users can also download relevant documentation (e.g. job descriptions, CV's & other supporting candidate documentation.
Data export formats
  • CSV
  • ODF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We provide a 99.999% run time SLA
Approach to resilience Available on request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted via dedicated portals controlled via secure username and password which is defined & complies with ISO27001 standards.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Qualitas Veritas
ISO/IEC 27001 accreditation date 27th September 2017
What the ISO/IEC 27001 doesn’t cover The ISO 27001 certification covers our whole business and services
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 14/03/2018
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Our Payment Processing which is covered by PCI
PCI certification Yes
Who accredited the PCI DSS certification Stripe
PCI DSS accreditation date 27th February 2018
What the PCI DSS doesn’t cover Our core SaaS. Only payment processing and access to that is covered by PCI
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have clear Information Security & Disaster Recovery policies in place which are enforced for all new starters through onboard training, which is also refreshed every 6 months

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have a strict change request process controlled through our change request management documentation.

All changes are assessed for data security, compliance and technical feasibility
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We deploy annual 3rd party penetration testing by an approved CREST provider and any threats are dealt with appropriately according to level of risk.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have a fully managed hosting solution which partners with Pingdom to ensure proactive server monitoring for flabba.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We deploy a ticking management system to manage customer request and client response & support.

We have a full information security & incident management policy per our ISO27001 accreditation.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £150 to £500 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Our standard free trial is for 1 month and includes; 1 User and 1 Campaign with unlimited Video Interviews. No client branding is included


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