Cloudreach Europe Limited

Cloudreach Connect

iPaaS software for data and process interconnectivity between machine and human actors.

Features

  • Database Connectivity: JDBC, OLEDB, ODBC
  • Enterprise Systems:SAP, Oracle, Salesforce, Sage, ServiceNow, ServiceMax, DocuSign, Microsoft
  • Cloud IaaS Providers: Amazon, Microsoft, Google
  • Software Support e.g. Workday Google Dropbox LinkedIn Docusign JIRA PeopleHR
  • Hubspot Salesforce Eqloqua SAP Hybris
  • ESB support: Oracle IBM Mule-ESB JBoss Apache ServiceMix OpenESB
  • Analytics Platforms: SA- BO Salesforce Tableaux Microsoft PowerBI

Benefits

  • Connectivity, Custom Business Logic, Data Flow
  • Connectivity, Custom Business Logic, Data Flow, Orchestration
  • Connectivity, Custom Business Logic, Data Flow, DevOps, Orchestation
  • Connectivity, Custom Business Logic, Data Flow, Orchestration
  • Connectivity, Custom Business Logic, Data Flow, Orchestration
  • Connectivity, Custom Business Logic, Data Flow, Orchestration
  • Connectivity, Data Flow, Data Enhancement, Artificial Intelligence

Pricing

£995 per unit per month

Service documents

G-Cloud 9

387303759335492

Cloudreach Europe Limited

Pritesh Patel

07473 991 134

public.sector@cloudreach.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to DBMS, ERP, CRM, SaaS, ESB Platforms, IAAS, PAAS, Analytics, BigData, IoT
Cloud deployment model Hybrid cloud
Service constraints Please note that this service can be used for public, private or hybrid cloud solutions.
System requirements Java VM

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA depends on Product Tier. Minimum response time is 9/5 work days with a 2 hour SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels User support is provided through consultancy resource. The cloudreach resource type for this service is the Systems Integration Specialist
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes, training is provided at an additional cost. Consultancy is also provided if technical personnel is not available.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction JDBC Connectivity
End-of-contract process Access to the service is terminated and modules deployed to the service are de-activated. Data is stored for 30 days after a contract terminates

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The service is accessibile through the maven deployment tool.
Accessibility testing None.
API Yes
What users can and can't do using the API Deploy, Upgrade, Install, Disable, Management security and accessibility
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisations can be deployed to the service through the use of a Java SDK

Scaling

Scaling
Independence of resources Auto-scaling, self-healing

Analytics

Analytics
Service usage metrics Yes
Metrics types Average Execution Time, Connectivity Time, Connectivity Count
Reporting types API access

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Through a JDBC compatible ETL tool
Data export formats CSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XLS
  • XSLX
  • JSON
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% uptime
Approach to resilience Service is based on public / private cloud scaling methodologies including auto-scaling, load-balancing and horizontal availability architectural design. The service has no single point of failure and uses data distribution methodologies to be resilient to both overloads and outages.
Outage reporting Via E-mail

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Users are given a system maintained username and password to interact with the service, these credentials will be changed according to a security schedule and re-communicated to the end user when they do.
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Isoqbar
ISO/IEC 27001 accreditation date April 2017
What the ISO/IEC 27001 doesn’t cover - Cryptographic compliance
- Secure area
- Third party security
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Deployment is authorised by the product owner who reports to the head of the cloudreach product unit directly

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are only ever made through the Automated Continuous Deployment pipeline
Vulnerability management type Supplier-defined controls
Vulnerability management approach We continually monitor the components that make up our system for CVE's. If we identify venurable components we will promptly test and release the patches as we verify the system vulnerability
Protective monitoring type Supplier-defined controls
Protective monitoring approach The software development lifecycle includes the use of Checkmarx for continous threat analysis
Incident management type Undisclosed
Incident management approach This is outlined by our ISO 27001 process for secure software development

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £995 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial If a reasonable use case can be identified by the customer then a 3 month full trial is offered with bundled training and support. Use case validation is subject to vendor validation
Link to free trial https://www.cloudreach.com/cloudreach-connect/

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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