Public Sector Software Ltd
PSSLive
PSSLive offers a complete solution for managing your Assets, Inspections and Maintenance both onsite and in office environments. The software allows the entire workflow of the management and monitoring required for the Inspection and Maintenance regimes of the Assets for which you are responsible
Features
- Mobile Inspections and Task Management.
- Live risk-based Dashboard.
- Integrated Custom Report Builder.
- Control which Data your Users have access to.
- Unlimited Photo and Data Storage.
- Schedule Inspections and Tasks.
- Conduct Inspections straight onto map
- Automated To-Do List.
- Full-Audit Trail.
- Built in EN-1176-77 Standards.
Benefits
- Inspect, Manage and Maintain your Assets from one Solution.
- Access and Analyse your data instantly and effectively.
- Simple Mobile Interface enabling workers of all abilities
- Reporting by exception ensures less time spent on admin.
- Inspections are signed off and time stamped creating indisputable evidence.
- Reduces administration of reviewing or storing paper records.
- Avoid duplication of effort with access to ongoing Findings.
- Easier administration of workflow between maintenance and contracting teams.
- Freedom of Information Act and Insurance reports covered
Pricing
£6,000 a licence a year
Service documents
Framework
G-Cloud 12
Service ID
3 8 7 1 6 8 5 5 6 1 6 7 1 1 4
Contact
Public Sector Software Ltd
Mark Pritchard
Telephone: 01926800800
Email: mpritchard@pssltd.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- The platform is subject to scheduled maintenance by Microsoft Azure, customers will be notified prior to any pending works.
- System requirements
- Minimum Mobile: Android 7.0+, iOS 10+
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Email Response is typically with in 1 hour during business hours. Outside of business hours response will be within 4-12 hours.
Business Hours are 0800 - 1700 Monday to Friday. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
As part of their Annual Licence, each of our customers is entitled to the following:
At least one on-site account visit every year
At least one account management phone session annually.
Unlimited phone and email support.
Installation support.
Additional Support that is available: (POA)
On-Site Training.
Web-based Training.
On-Site Troubleshooting. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Onsite or Online training is provided (chargeable) Users have free access to PDF User Guides and Quick-Start Guides. How-to videos and printed 'Pocket cards'
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data can be extracted in XML or XLS formats. With Images provided in their original form (both Pictures and E-Signatures)
- End-of-contract process
-
At the end of the contract, the customer has the option to switch to an Annual rolling contract or deactivate their database.
If the customer wishes to extract their data from our system, they have the ability to do so within the web app and following confirmation we can then delete said data. Alternatively, they can revert to an Annual 'Read-Only' Licence which provides them access to analyse their data and produce Reports in the event of an FOI or Court Case.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Our Mobile Service is a tool for Teams on the ground for recording Inspections, Tasks and Asset Data. Whilst our Web app is for the office-teams whom manage said data,configure the system, produce reports and analyse the information provided.
- Service interface
- Yes
- Description of service interface
-
Users can access PSSLive via the web app link and the the mobile application (PSSLive+) which is available on iOS 10+ and Android 7+
Both applications have been designed with user accessibility in mind and text will scale accordingly. The colours chosen for the application follow appropriate contract ratios and can be used in sight assisted modes. - Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- N/A
- API
- No
- Customisation available
- Yes
- Description of customisation
-
PSSLive can be customised using the settings and configuration section in a variety of ways, for example:
Users can be set up with appropriate access
Inspection types can be configured
Findings and Tasks can be personalised
The grid views can be set to meet user requirements
Users themselves have full access to these customisations
Scaling
- Independence of resources
- Our services are held within Azure 'Auto-Scale' and 'Elastic' environments which allow the services to automatically provision additional resources when required. This ensures that users are not affected by demand by other users.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Inspections Undertaken, Outstanding Risk Levels, Tasks Completed available from the Dashboard. Further usage metrics can be seen by analysing the data e.g. Findings reported by Cause or Task completed during a time frame by certain contractors.
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
-
Users are able to export their data from within the web application, here they are able to filter / sort / group any data (Sites, Assets, Inspections, Findings and Tasks) and export to XLS or CSV.
Users are also able to export their Asset Geo-Data into .mid and .mif files from the web application. - Data export formats
-
- CSV
- Other
- Other data export formats
-
- HTML
- XML
- Data import formats
-
- CSV
- Other
- Other data import formats
- XLS/XLSX
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
The PSSLive platform is hosted on Microsoft Azure who provided 99.95% uptime.
Any Scheduled Downtime for Maintenance / Updates will be carried out during off-peak times (20:00 - 04:00) - Approach to resilience
- Available on request.
- Outage reporting
- We report any Outages through our Dashboard, News Feed and Status page. Any Scheduled downtime is additionally announced through Email.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Role Based Access Control is used through out the system, allowing the Customer to specify what data an individual user will have access to. Support channels are available for all users, however any request data-access will require authorisation from named Customer representative.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually.
Any document requirements can be supplied upon request. - Information security policies and processes
- Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually. Any document requirements can be supplied upon request.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All potential changes are first evaluated for vulnerabilities and any required security modifications. Once past the evaluation stage, developments are processed through our rigorous testing methods and are then subject to UAT.
All changes are assigned to a release which are then recorded and stored for reference. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
All services are scanned on a monthly basis by a third-party provider and are subject to on-going monitoring and reviews by our in-house team. We are also subscribed to appropriate security channels for updates on the latest threats and vulnerabilities.
If a vulnerability has been detected, it is graded on its risk and severity and managed accordingly. Our grading is based upon the following - High priority are released same day, Medium priority within 2 days, Low priority within a week or within next scheduled build where possible. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Potential Compromises are identified through Azure real-time monitoring and set triggers. Once identified, the threat is immediately investigated by the team and handled according to our Security Policy. We aim to respond to incidents within 1 - 6 hours depending on its severity.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
All of our services are actively monitored for errors by both Automated Azure services and our internal error reporting system. Common events are cataloged in our internal help file and communication is distributed if necessary.
Users can report incidents to their Account Manager or the Support team via Email or Telephone. They are then provided with updates until the issue is closed.
Incident reports and reviews can be generated following closure at the customer request.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £6,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No