Rowe IT Limited

AWS Managed Service and Support

Provision of fully managed services, support and maintenance of bespoke solutions, developed inhouse or via a 3rd party, on AWS.

We provide secure, robust and scalable managed service, following our ISO9001 and ISO27001 processes. As AWS partners we are well versed in migrating, hosting, supporting and maintaining cloud systems.

Features

  • Scaleable hosting environment
  • Resilient database and storage design
  • Experts in Python/Django, Node and Java/Spring based services
  • Repeatable build and deployment with DevOps (Infrastrucutre as code)
  • System hosting, migration, configuration, development and support
  • Full life-cycle management
  • Business intelligence of system use with AWS QuickSite
  • CMS expertise (Joomla, Wordpress, Wagtail, Bloomreach, Drupal)
  • Experts in HTML, JavaScript, TypeScript (Angular/AngularJS) and CSS
  • UX and Service Design expertise

Benefits

  • Cost reduction
  • Assured service
  • Full service administration or basic service hosting
  • Flexible SLAs by arrangement
  • Certified AWS Experts
  • Part of the AWS Partner Network (APN)
  • Secure-by-design following AWS well architected principles
  • FinOps optimisation to ensure value for hosted solutions
  • Automated monitoring, alarms and scaling
  • ITIL service management processes

Pricing

£700 to £1,500 an instance a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@roweit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 8 6 5 3 5 7 4 0 2 4 3 2 6 5

Contact

Rowe IT Limited Paul Rowe
Telephone: 01752 966522
Email: enquiries@roweit.co.uk

Service scope

Service constraints
Constrained only by limitations of 3rd party system.
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times will be determined during SLA discussions, and can be from 1 working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels are decided during SLA discussions. All services have a technical account manager and access to a cloud support engineer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Initial consultancy to plan migration and the on-boarding process. Accessing capacity needs and SLA requirements.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A database extract can be provided at contract end.
End-of-contract process
At end of contract we engage with client to plan and manage the decommissioning of the service, and arrange for any migration of data.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Each deployment runs in its own environment, with dedicated resource.
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
All aspects of the systems.
Backup controls
Users can discuss backup schedules with out support team.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLAs will be agreed during initial discussions, and will be customised for each deployment.
Approach to resilience
This information is available on request.
Outage reporting
Outage reporting will be via email alerts.

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Only assigned personnel are provided access to systems interfaces. These policies and procedures are guided by our ISO27001 ISMS.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication
Devices users manage the service through
Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Exova BM Trada
ISO/IEC 27001 accreditation date
26/4/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Rowe IT have a fully accredited ISMS process in accordance with ISO27001 which is audited and certified annually. We also have Cyber Essentials Plus.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Application configuration and change management is via a configuration management system. Changes are assessed to ensure security is maintained via peer review and vulnerability assessment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
This is managed via our ISO27001 process
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
This is managed from our PaaS dashboard and alerting mechanisms.
Incident management type
Supplier-defined controls
Incident management approach
This is managed through our ISO27001 ISMS,

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
AWS
How shared infrastructure is kept separate
Different organisations are provided with their own dedicated environment and resources.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
TBC

Pricing

Price
£700 to £1,500 an instance a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@roweit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.