Softcat Limited

CyberArk APPLICATION ACCESS MANAGER

Control, manage and audit non-human privileged access for applications, including commercial off-the-shelf, in-house developed applications and applications developed using DevOps tools and methodologies -- across on premises, hybrid, cloud and containerized environments.

Features

  • Secure secrets storage
  • Ability to identity dynamic workloads
  • Intergrateion with Kubernetes/PCF/Openshift
  • Intergration with Azue and AWS
  • Immutable Audit of secrets delivery
  • Self service permissioning and provisioning autoscaling when required

Benefits

  • Scale up/down platform
  • Self service provisioning capability
  • intergration with major/popular DevOps tooling
  • easy to create further intergrations when required
  • OSS product available for rapid enablement

Pricing

£29.40 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 8 6 4 8 3 5 0 8 7 6 8 6 7 9

Contact

Softcat Limited Charles Harrison
Telephone: 01612725766
Email: psitq@softcat.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
CyberArk CorePAS
CyberArk EPV
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Supplied upon request, contact your CyberArk Partner to arrange an initial needs assessment session to capture your service specific requirements
System requirements
Available upon request

User support

Email or online ticketing support
Yes, at extra cost
Support response times
1 Hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Dependant on the level of support quoted
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training and getted started are provided via the CyberArk / Conjur OSS websites. Online training modules or classroom training modules are also available
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
N/A
End-of-contract process
If your maintenance contract expires while your relevant software licences are still active, the result is a scenario in which your support will be ‘frozen’. While the solution will continue to function as is, you will no longer be eligible for any upgrades or patches to the existing solution. All users within your company will lose Technical Community access and will no longer be able to directly contact Cyberark Support. All active Support cases will be put on hold until outstanding maintenance fees have been settled. Once maintenance is paid, full Support assistance will resume.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Cli is provided to permit for administraton of the DAP services
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
Our product is API first, every operation is available via the API
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
CyberArk Architecture and Design services take into account the customer requirements, ensuring that the customer requirements are met for demand. Components are modular and can be scaled out horizontally and with industry standard load balancing technology

Analytics

Service usage metrics
Yes
Metrics types
"Secrets retevals
Free space
follower snyc status
last sync date/tome"
Reporting types
API access

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
CyberArk

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
CyberArk uses advanced encryption algorithms to protect data at rest.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
"CyberArk is a client hosted solution (even in the cloud), as such users will always exclusively own and hold their data which they can export and report on. Users can export metadata, but not passwords from
the solution. Users are able to produce reports on activity using the web portal."
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
CyberArk uses advanced encryption algorithms to protect data at rest.

Availability and resilience

Guaranteed availability
"SLA's will be defined once the target operating model with the
buyer is agreed."
Approach to resilience
There are many methods of designing resiliency into a CyberArk system. It is always a highly business-critical system and the CyberArk solution has evolved over many years to maximise availability and remove single points-of-failure. Further details are available on request.
Outage reporting
Public Dashboard & Email

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the Defender exam
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The Standards Institute Israel
ISO/IEC 27001 accreditation date
1 April 2017
What the ISO/IEC 27001 doesn’t cover
Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and
technologies.
System/products: Cloud services: CRM, ERP. Coroporate networks, development enviroment.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001,
  • Common Criteria,
  • NISA Certified,
  • VPAT 508,
  • FIPS 140-2,
  • NIST 800 & SOC2 certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CyberArk has the following accreditations: ISO27001 certification, ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & uses SOC2 certified Datacentres where relevant.
Information security policies and processes
"The Information Security Department must provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. The Department act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, assists control Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.

An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis."

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Undisclosed
Incident management approach
We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£29.40 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Conjur OSS is provided with no support or ability to intergrate with larger CyberArk platforms. OSS does not also include the managed high availaiblity options
Link to free trial
http://conjur.org

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.