Digital Field Solutions Ltd.

Formworks

Formworks is an award winning, agile mobile forms and data processing platform. Data capture forms are straightforward to create and deploy, and easy to use on and off-line. Capture text, images, sketches and signatures. Include complex form logic, data pre-filling and local databases to increase mobile workforce productivity and compliance.

Features

  • Quickly create mobile forms via our drag and drop interface
  • Mobile forms work offline - maximising staff work time
  • Clearly structured forms are fast to use, easy to navigate
  • Handles very large mobile forms with ease
  • Write or dictate, use radio buttons, checkboxes and dropdown lists
  • Enrich your data with photos, sketches and signatures
  • Has powerful scripting to enable form logic, calculations and workflows
  • Supports form pre-filling, local databases and authorisation workflows
  • Secure – password protected, centrally controlled with encrypted data transfer
  • Integration flexibility – supports a broad range of configurable options

Benefits

  • Rapid deployment - easy to create and deploy mobile forms
  • Paper eliminated - reducing costs, benefiting the environment
  • Re-keying, paper processing and scanning eliminated via automated workflows
  • Instant data from the field = improved service and responsiveness
  • Reduced administration for field staff = more visits, greater productivity
  • Enhanced control of data captured = fewer errors and re-work
  • Enables proof of delivery / on site sign off
  • Photo capture = improved evidential data
  • Client friendly = better client engagement
  • Easy to use and available offline for maximum uptime

Pricing

£15 to £35 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

385526361450758

Digital Field Solutions Ltd.

Tim Howard

07734597464

tim.howard@digitalfieldsolutions.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints The Formworks offline app currently runs on iPad, however web form access is available on other devices.
System requirements
  • Supports the current and last iOS versions
  • Supports Microsoft Edge, Firefox, Chrome and Safari browsers
  • Microsoft Azure cloud account required for the Formworks Reporting hub

User support

User support
Email or online ticketing support Email or online ticketing
Support response times UK business hours - response within 4hrs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Within the standard pricing we provide support response times prioritised on the impact of the fault:

Category 0: a fault which completely prevents any use of the Software by all Users;
Category 1: a fault which completely prevents the performance of an essential part of the Software;
Category 2: a fault which is not a Category 0 or 1 fault but which imposes serious limitations or restrictions on the performance of an important part of the Software;
Category 3: a fault which is not a Category 0, 1 or 2 fault but which prevents the faultless performance of an important or regularly used part of the Software;
Category 4: a fault which is not a Category 0, 1, 2 or 3 fault, but which is of a relatively minor or intermittent nature and does not significantly affect the performance of the Software.

Response times:
Cat 0: 4 hours workaround, 16 hours remedy,
Cat 1: 8 hours workaround, 32 hours remedy,
Cat 2: 8 hours workaround, 7 days remedy,
Cat 3: 2 days workaround, 30 days remedy,
Cat 4: 30 days workaround, 60 days remedy.

Hours are from 09:00 to 17:00 UK Business Days. Days are Business Days.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have a series of onboarding stages that enable us to deliver a solution to meet a clients’ particular needs. These include:

1. Initial assessment of the customer's data capture and workflow requirements. This can be completed via online or onsite discussion and process review.

2. Software Evaluation. An evaluation account is created and online training provided to enable the customer to evaluate the Formworks solution. Access is granted for up to 2-3 weeks and provided free of charge.

3. Pilot Programme. Live trial involving a group of field users to assess usability and benefits. This is a paid programme with costs dependent on the scale and scope of the trial. Typical pilot programmes last a few months and include between 5 and 20 device users.

4. Implementation. Roll out of the complete solution to the field team. This is often completed in a series of stages.

Not all stages are required. It is dependent on the customers’ particular requirements and circumstances. Implementation timelines depend on the complexity of requirements but typically range from 2 to 8 weeks.

We are able to support prospective clients onsite, online or via phone and have a wide range of user guides available online.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Processed forms are stored temporarily in the Formworks portal and are available for viewing and re-exporting. By default, form data is available for re-exporting for 30 days after submission and is permanently deleted 60 days after submission. These timings are configurable.

At end of contract, any retained data can be manually exported by the user on a form by form basis, exported by the user via csv report or a bespoke export can be created.
End-of-contract process Once notice of termination has been provided we will liaise with the customer to agree an off-boarding plan which will include: key contacts, timescales, services required during the off-boarding period, any data migration required, data deletion, account closure and confirmation of deletion of customer data (including back-ups)

Costs will depend on the specifics of the off-boarding plan agreed with the client.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile version runs on iPads in an online and offline mode. On browsers online only.
Service interface Yes
Description of service interface Formworks user access is via a dedicated app on iOS and browser on other devices. Formworks administration is via a browser.
Accessibility standards None or don’t know
Description of accessibility Formworks device users can access, process and submit forms. Administrators can add/remove/update users, design forms and configure exports/workflows of data.
Accessibility testing N/A
API Yes
What users can and can't do using the API API access allows updating of form databases, form (job) pre-filling and facilitates exporting of data.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Forms, workflows and data exports can be customised by system administrators.

Scaling

Scaling
Independence of resources Use of Amazon AWS infrastructure to monitor and scale as appropriate

Analytics

Analytics
Service usage metrics Yes
Metrics types User based statistics including login times, details of forms in progress and forms submitted.
Form export history listing with ability to re-export
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Configurable exports via web portal, including automatic email, (s)FTP, web service and SQL bridge.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • JSON
  • Excel
  • Word
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability AWS provides 99.95 published availability.
Approach to resilience Use of Amazon AWS infrastructure
Outage reporting Email alerts and phone calls to specified client contacts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Only user can set password via time limited link in setup email. Password not recoverable.
Roles based access rights limit access to management functions.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • AWS ISO 27001
  • AWS PCI DSS Level 1 Service Provider

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Monitoring by board level director.
Information security policies and processes Company Information Security Policy forms part of employment contract. Compliance monitored by board level director.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change impact assessment carried out including security and resilience and with Director sign off.
Version Control Software employed to manage code change and versioning.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Internal specialists responsible for monitoring relevant areas of vulnerability reporting to board director.
Software patches applied as soon as available.
Monitoring of Microsoft, Apple and AWS information services
Protective monitoring type Supplier-defined controls
Protective monitoring approach System logging and alerts are monitored. Any compromises are addressed immediately they become apparent.
Incident management type Supplier-defined controls
Incident management approach Users report incidents via ticket based system which are prioritised according to severity of incident. Incident reports are provided to clients via email notices.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15 to £35 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Dependent on specific requirements but typically includes single data capture form deployment and single user licence for up to 2 weeks.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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