Digital Field Solutions Ltd.

Formworks

Formworks is an award winning, agile mobile forms and data processing platform. Data capture forms are straightforward to create and deploy, and easy to use on and off-line. Capture text, images, sketches and signatures. Include complex form logic, data pre-filling and local databases to increase mobile workforce productivity and compliance.

Features

  • Quickly create mobile forms via our drag and drop interface
  • Mobile forms work offline - maximising staff work time
  • Clearly structured forms are fast to use, easy to navigate
  • Handles very large mobile forms with ease
  • Write or dictate, use radio buttons, checkboxes and dropdown lists
  • Enrich your data with photos, sketches and signatures
  • Has powerful scripting to enable form logic, calculations and workflows
  • Supports form pre-filling, local databases and authorisation workflows
  • Secure – password protected, centrally controlled with encrypted data transfer
  • Integration flexibility – supports a broad range of configurable options

Benefits

  • Rapid deployment - easy to create and deploy mobile forms
  • Paper eliminated - reducing costs, benefiting the environment
  • Re-keying, paper processing and scanning eliminated via automated workflows
  • Instant data from the field = improved service and responsiveness
  • Reduced administration for field staff = more visits, greater productivity
  • Enhanced control of data captured = fewer errors and re-work
  • Enables proof of delivery / on site sign off
  • Photo capture = improved evidential data
  • Client friendly = better client engagement
  • Easy to use and available offline for maximum uptime

Pricing

£15 to £35 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 8 5 5 2 6 3 6 1 4 5 0 7 5 8

Contact

Digital Field Solutions Ltd.

Tim Howard

07734597464

tim.howard@digitalfieldsolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The Formworks offline app currently runs on iPad, however web form access is available on other devices.
System requirements
  • Supports the current and last iOS versions
  • Supports Microsoft Edge, Firefox, Chrome and Safari browsers
  • Microsoft Azure cloud account required for the Formworks Reporting hub

User support

Email or online ticketing support
Email or online ticketing
Support response times
UK business hours - response within 4hrs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Within the standard pricing we provide support response times prioritised on the impact of the fault:

Category 0: a fault which completely prevents any use of the Software by all Users;
Category 1: a fault which completely prevents the performance of an essential part of the Software;
Category 2: a fault which is not a Category 0 or 1 fault but which imposes serious limitations or restrictions on the performance of an important part of the Software;
Category 3: a fault which is not a Category 0, 1 or 2 fault but which prevents the faultless performance of an important or regularly used part of the Software;
Category 4: a fault which is not a Category 0, 1, 2 or 3 fault, but which is of a relatively minor or intermittent nature and does not significantly affect the performance of the Software.

Response times:
Cat 0: 4 hours workaround, 16 hours remedy,
Cat 1: 8 hours workaround, 32 hours remedy,
Cat 2: 8 hours workaround, 7 days remedy,
Cat 3: 2 days workaround, 30 days remedy,
Cat 4: 30 days workaround, 60 days remedy.

Hours are from 09:00 to 17:00 UK Business Days. Days are Business Days.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have a series of onboarding stages that enable us to deliver a solution to meet a clients’ particular needs. These include:

1. Initial assessment of the customer's data capture and workflow requirements. This can be completed via online or onsite discussion and process review.

2. Software Evaluation. An evaluation account is created and online training provided to enable the customer to evaluate the Formworks solution. Access is granted for up to 2-3 weeks and provided free of charge.

3. Pilot Programme. Live trial involving a group of field users to assess usability and benefits. This is a paid programme with costs dependent on the scale and scope of the trial. Typical pilot programmes last a few months and include between 5 and 20 device users.

4. Implementation. Roll out of the complete solution to the field team. This is often completed in a series of stages.

Not all stages are required. It is dependent on the customers’ particular requirements and circumstances. Implementation timelines depend on the complexity of requirements but typically range from 2 to 8 weeks.

We are able to support prospective clients onsite, online or via phone and have a wide range of user guides available online.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Processed forms are stored temporarily in the Formworks portal and are available for viewing and re-exporting. By default, form data is available for re-exporting for 30 days after submission and is permanently deleted 60 days after submission. These timings are configurable.

At end of contract, any retained data can be manually exported by the user on a form by form basis, exported by the user via csv report or a bespoke export can be created.
End-of-contract process
Once notice of termination has been provided we will liaise with the customer to agree an off-boarding plan which will include: key contacts, timescales, services required during the off-boarding period, any data migration required, data deletion, account closure and confirmation of deletion of customer data (including back-ups)

Costs will depend on the specifics of the off-boarding plan agreed with the client.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile version runs on iPads in an online and offline mode. On browsers online only.
Service interface
Yes
Description of service interface
Formworks user access is via a dedicated app on iOS and browser on other devices. Formworks administration is via a browser.
Accessibility standards
None or don’t know
Description of accessibility
Formworks device users can access, process and submit forms. Administrators can add/remove/update users, design forms and configure exports/workflows of data.
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
API access allows updating of form databases, form (job) pre-filling and facilitates exporting of data.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Forms, workflows and data exports can be customised by system administrators.

Scaling

Independence of resources
Use of Amazon AWS infrastructure to monitor and scale as appropriate

Analytics

Service usage metrics
Yes
Metrics types
User based statistics including login times, details of forms in progress and forms submitted.
Form export history listing with ability to re-export
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Configurable exports via web portal, including automatic email, (s)FTP, web service and SQL bridge.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • JSON
  • Excel
  • Word
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
AWS provides 99.95 published availability.
Approach to resilience
Use of Amazon AWS infrastructure
Outage reporting
Email alerts and phone calls to specified client contacts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Only user can set password via time limited link in setup email. Password not recoverable.
Roles based access rights limit access to management functions.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • AWS ISO 27001
  • AWS PCI DSS Level 1 Service Provider

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Monitoring by board level director.
Information security policies and processes
Company Information Security Policy forms part of employment contract. Compliance monitored by board level director.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change impact assessment carried out including security and resilience and with Director sign off.
Version Control Software employed to manage code change and versioning.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Internal specialists responsible for monitoring relevant areas of vulnerability reporting to board director.
Software patches applied as soon as available.
Monitoring of Microsoft, Apple and AWS information services
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
System logging and alerts are monitored. Any compromises are addressed immediately they become apparent.
Incident management type
Supplier-defined controls
Incident management approach
Users report incidents via ticket based system which are prioritised according to severity of incident. Incident reports are provided to clients via email notices.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£15 to £35 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Dependent on specific requirements but typically includes single data capture form deployment and single user licence for up to 2 weeks.

Service documents

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