Formworks is an award winning, agile mobile forms and data processing platform. Data capture forms are straightforward to create and deploy, and easy to use on and off-line. Capture text, images, sketches and signatures. Include complex form logic, data pre-filling and local databases to increase mobile workforce productivity and compliance.
- Quickly create mobile forms via our drag and drop interface
- Mobile forms work offline - maximising staff work time
- Clearly structured forms are fast to use, easy to navigate
- Handles very large mobile forms with ease
- Write or dictate, use radio buttons, checkboxes and dropdown lists
- Enrich your data with photos, sketches and signatures
- Has powerful scripting to enable form logic, calculations and workflows
- Supports form pre-filling, local databases and authorisation workflows
- Secure – password protected, centrally controlled with encrypted data transfer
- Integration flexibility – supports a broad range of configurable options
- Rapid deployment - easy to create and deploy mobile forms
- Paper eliminated - reducing costs, benefiting the environment
- Re-keying, paper processing and scanning eliminated via automated workflows
- Instant data from the field = improved service and responsiveness
- Reduced administration for field staff = more visits, greater productivity
- Enhanced control of data captured = fewer errors and re-work
- Enables proof of delivery / on site sign off
- Photo capture = improved evidential data
- Client friendly = better client engagement
- Easy to use and available offline for maximum uptime
£15 to £35 per user per month
- Education pricing available
- Free trial available
Digital Field Solutions Ltd.
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||The Formworks offline app currently runs on iPad, however web form access is available on other devices.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||UK business hours - response within 4hrs|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Within the standard pricing we provide support response times prioritised on the impact of the fault:
Category 0: a fault which completely prevents any use of the Software by all Users;
Category 1: a fault which completely prevents the performance of an essential part of the Software;
Category 2: a fault which is not a Category 0 or 1 fault but which imposes serious limitations or restrictions on the performance of an important part of the Software;
Category 3: a fault which is not a Category 0, 1 or 2 fault but which prevents the faultless performance of an important or regularly used part of the Software;
Category 4: a fault which is not a Category 0, 1, 2 or 3 fault, but which is of a relatively minor or intermittent nature and does not significantly affect the performance of the Software.
Cat 0: 4 hours workaround, 16 hours remedy,
Cat 1: 8 hours workaround, 32 hours remedy,
Cat 2: 8 hours workaround, 7 days remedy,
Cat 3: 2 days workaround, 30 days remedy,
Cat 4: 30 days workaround, 60 days remedy.
Hours are from 09:00 to 17:00 UK Business Days. Days are Business Days.
|Support available to third parties||Yes|
Onboarding and offboarding
We have a series of onboarding stages that enable us to deliver a solution to meet a clients’ particular needs. These include:
1. Initial assessment of the customer's data capture and workflow requirements. This can be completed via online or onsite discussion and process review.
2. Software Evaluation. An evaluation account is created and online training provided to enable the customer to evaluate the Formworks solution. Access is granted for up to 2-3 weeks and provided free of charge.
3. Pilot Programme. Live trial involving a group of field users to assess usability and benefits. This is a paid programme with costs dependent on the scale and scope of the trial. Typical pilot programmes last a few months and include between 5 and 20 device users.
4. Implementation. Roll out of the complete solution to the field team. This is often completed in a series of stages.
Not all stages are required. It is dependent on the customers’ particular requirements and circumstances. Implementation timelines depend on the complexity of requirements but typically range from 2 to 8 weeks.
We are able to support prospective clients onsite, online or via phone and have a wide range of user guides available online.
|End-of-contract data extraction||
Processed forms are stored temporarily in the Formworks portal and are available for viewing and re-exporting. By default, form data is available for re-exporting for 30 days after submission and is permanently deleted 60 days after submission. These timings are configurable.
At end of contract, any retained data can be manually exported by the user on a form by form basis, exported by the user via csv report or a bespoke export can be created.
Once notice of termination has been provided we will liaise with the customer to agree an off-boarding plan which will include: key contacts, timescales, services required during the off-boarding period, any data migration required, data deletion, account closure and confirmation of deletion of customer data (including back-ups)
Costs will depend on the specifics of the off-boarding plan agreed with the client.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||IOS|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Mobile version runs on iPads in an online and offline mode. On browsers online only.|
|Description of service interface||Formworks user access is via a dedicated app on iOS and browser on other devices. Formworks administration is via a browser.|
|Accessibility standards||None or don’t know|
|Description of accessibility||Formworks device users can access, process and submit forms. Administrators can add/remove/update users, design forms and configure exports/workflows of data.|
|What users can and can't do using the API||API access allows updating of form databases, form (job) pre-filling and facilitates exporting of data.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||Forms, workflows and data exports can be customised by system administrators.|
|Independence of resources||Use of Amazon AWS infrastructure to monitor and scale as appropriate|
|Service usage metrics||Yes|
User based statistics including login times, details of forms in progress and forms submitted.
Form export history listing with ability to re-export
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Configurable exports via web portal, including automatic email, (s)FTP, web service and SQL bridge.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||AWS provides 99.95 published availability.|
|Approach to resilience||Use of Amazon AWS infrastructure|
|Outage reporting||Email alerts and phone calls to specified client contacts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||
Only user can set password via time limited link in setup email. Password not recoverable.
Roles based access rights limit access to management functions.
|Access restriction testing frequency||At least once a year|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Monitoring by board level director.|
|Information security policies and processes||Company Information Security Policy forms part of employment contract. Compliance monitored by board level director.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Change impact assessment carried out including security and resilience and with Director sign off.
Version Control Software employed to manage code change and versioning.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Internal specialists responsible for monitoring relevant areas of vulnerability reporting to board director.
Software patches applied as soon as available.
Monitoring of Microsoft, Apple and AWS information services
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||System logging and alerts are monitored. Any compromises are addressed immediately they become apparent.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Users report incidents via ticket based system which are prioritised according to severity of incident. Incident reports are provided to clients via email notices.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£15 to £35 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Dependent on specific requirements but typically includes single data capture form deployment and single user licence for up to 2 weeks.|