ANS Group

Bespoke Digital Application Development and Implementation including Dynamics 365

The Application Development Teams work in squads to develop next generation cloud-based applications. Specialising in integration with PaaS services, the team develop responsive and feature rich applications that utilise the best technologies the cloud has to offer. Including PowerApps, PowerPlatform supporting the common data platform Dynamics 365

Features

  • Two Week Development Sprints (time boxed), Agile
  • Methodology, Cloud Native Development, Microservices, PaaS
  • Integration, Dedicated Team of Engineers, Architects, Testers, Product Managers
  • Container Based Architectures, NodeJS, ReactJS, Other languages
  • MongoDB, DocumentDB, PostgreSQL, DynamoDB
  • PowerApps, Common Data Platform, Sales, Customer Services and Management

Benefits

  • Application Modernisation, New Digital Revenue Streams, Customer Experience Apps
  • Faster Development Releases, Integrated Cognitive Services
  • Enterprise Grade Application Development, Bespoke Development Aligned to Release plan
  • Microsoft Dynamics Optimisation Customisation Integration Workflow

Pricing

£23000 per unit

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 8 5 3 9 9 0 7 0 2 5 0 3 0 6

Contact

ANS Group

Anthony Maxwell

+44 (0) 1612271000

tenders@ansgroup.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Application Planning & Design
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are no constraints
System requirements
There are no system requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Customers will be able to take advantage of industry leading certified engineers and experts on the end of the phone 24x7x365.The service desk is backed by ITIL aligned process and provides comprehensive Response SLAs from P1 to P5:

P1 - 30 Mins
P2 - 1 Hour
P3 - 4 Hours
P4 - 1 Day
P5 - 2 Days

All incidents are recorded in ANS’ Service Desk ITSM system under the Incident Management workflow. ANS records the name of the person reporting the incident, call time and any pertinent information, along with resolution criteria ensuring that the workflow is initiated correctly.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Integration with Microsoft Teams/Slack
Web chat accessibility testing
Though we do not conduct any formal testing assistive technology users – We have selected both Teams and Slack due to the variety of communication methods that are integrated – text chat, voice and video.
Onsite support
Yes, at extra cost
Support levels
ANS provide support as part of our managed apps offering.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
If there is a requirement we can build on boarding tools and other FAQ style functionality such as a chatbot
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Swagger
End-of-contract data extraction
N/A
End-of-contract process
N/A

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is fully responsive and will operate the same on mobile and desktop
Service interface
No
API
Yes
What users can and can't do using the API
We take an API Centric approach to application development and will develop a bespoke API if there is a requirement
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
If there is a requirement we can build on boarding tools and other FAQ style functionality such as a chatbot

Scaling

Independence of resources
We use cloud native technologies and design architectures which leverage containers, microservices, functions as a service and event driven services to ensure the application scales effectively.

Analytics

Service usage metrics
Yes
Metrics types
ANS can build an integrated metrics service and visuale usage data in any business intelligence tool such as PowerBi
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Other data export formats
  • PDF
  • Swagger
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/A
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Dependant upon developed software requirements.
Approach to resilience
Dependant upon developed software requirements.
Outage reporting
Dependant upon developed software requirements.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access restrictions are dependent on the bespoke requirements of the software being developed.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
19/06/2018
What the ISO/IEC 27001 doesn’t cover
.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
NCC Group
PCI DSS accreditation date
01/04/2016
What the PCI DSS doesn’t cover
.
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
ANS follows the information security policies and guidelines in line with ISO27001.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Internal ANS Change is managed through the application of standard project management process with all projects progressing through approval, CAB review and sign off by stage. All ANS Business Change includes the following managed stages (whether these are deployed on a formal or informal basis is determined by the size of the project, by cost, resource application and risk):

• Executive or Higher Management sponsor
• Business Case and Success Criteria
• Scope definition
• Documentation
• Risk & Opportunity assessment
• Milestone or stage review
• Stage sign off
• Final Review
• Testing
• Deployment
• Lessons Learned
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Though these are developed in line with ISO27001 and Cyber Essentials, the vulnerability management approach is dictated by the specific requirements of the Application being developed.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
ANS has implemented an Information Security Management System (ISMS) that has been verified by our external accreditor to be compliant with the international standard for Information Security Management, ISO/IEC 27001. This system is supported by the ISMS manual, detailed policies and procedures, and underpinned by the pragmatic application of industry best practice. The ISMS defines ANS’ approach to its key protective security functions, corresponding in turn to the requirement of the standard (ISO/IEC 27001:2013).

We use the ISMS to develop a Protective Security environment, focusing on the Physical, Personnel and Information assets.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management approach is designed inline with ITIL v.3 standards and Agile methodologies.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£23000 per unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer free source code for different bots to allow buyers to build upon. This source code is available via github

Service documents

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