ANS Group

Bespoke Digital Application Development and Implementation including Dynamics 365

The Application Development Teams work in squads to develop next generation cloud-based applications. Specialising in integration with PaaS services, the team develop responsive and feature rich applications that utilise the best technologies the cloud has to offer. Including PowerApps, PowerPlatform supporting the common data platform Dynamics 365


  • Two Week Development Sprints (time boxed), Agile
  • Methodology, Cloud Native Development, Microservices, PaaS
  • Integration, Dedicated Team of Engineers, Architects, Testers, Product Managers
  • Container Based Architectures, NodeJS, ReactJS, Other languages
  • MongoDB, DocumentDB, PostgreSQL, DynamoDB
  • PowerApps, Common Data Platform, Sales, Customer Services and Management


  • Application Modernisation, New Digital Revenue Streams, Customer Experience Apps
  • Faster Development Releases, Integrated Cognitive Services
  • Enterprise Grade Application Development, Bespoke Development Aligned to Release plan
  • Microsoft Dynamics Optimisation Customisation Integration Workflow


£23000 per unit

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

3 8 5 3 9 9 0 7 0 2 5 0 3 0 6


ANS Group

Anthony Maxwell

+44 (0) 1612271000

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Application Planning & Design
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints There are no constraints
System requirements There are no system requirements.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Customers will be able to take advantage of industry leading certified engineers and experts on the end of the phone 24x7x365.The service desk is backed by ITIL aligned process and provides comprehensive Response SLAs from P1 to P5:

P1 - 30 Mins
P2 - 1 Hour
P3 - 4 Hours
P4 - 1 Day
P5 - 2 Days

All incidents are recorded in ANS’ Service Desk ITSM system under the Incident Management workflow. ANS records the name of the person reporting the incident, call time and any pertinent information, along with resolution criteria ensuring that the workflow is initiated correctly.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Integration with Microsoft Teams/Slack
Web chat accessibility testing Though we do not conduct any formal testing assistive technology users – We have selected both Teams and Slack due to the variety of communication methods that are integrated – text chat, voice and video.
Onsite support Yes, at extra cost
Support levels ANS provide support as part of our managed apps offering.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started If there is a requirement we can build on boarding tools and other FAQ style functionality such as a chatbot
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Swagger
End-of-contract data extraction N/A
End-of-contract process N/A

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application is fully responsive and will operate the same on mobile and desktop
Service interface No
What users can and can't do using the API We take an API Centric approach to application development and will develop a bespoke API if there is a requirement
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment No
Customisation available Yes
Description of customisation If there is a requirement we can build on boarding tools and other FAQ style functionality such as a chatbot


Independence of resources We use cloud native technologies and design architectures which leverage containers, microservices, functions as a service and event driven services to ensure the application scales effectively.


Service usage metrics Yes
Metrics types ANS can build an integrated metrics service and visuale usage data in any business intelligence tool such as PowerBi
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Other data export formats
  • PDF
  • Swagger
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Dependant upon developed software requirements.
Approach to resilience Dependant upon developed software requirements.
Outage reporting Dependant upon developed software requirements.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access restrictions are dependent on the bespoke requirements of the software being developed.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 19/06/2018
What the ISO/IEC 27001 doesn’t cover .
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification NCC Group
PCI DSS accreditation date 01/04/2016
What the PCI DSS doesn’t cover .
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes ANS follows the information security policies and guidelines in line with ISO27001.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Internal ANS Change is managed through the application of standard project management process with all projects progressing through approval, CAB review and sign off by stage. All ANS Business Change includes the following managed stages (whether these are deployed on a formal or informal basis is determined by the size of the project, by cost, resource application and risk):

• Executive or Higher Management sponsor
• Business Case and Success Criteria
• Scope definition
• Documentation
• Risk & Opportunity assessment
• Milestone or stage review
• Stage sign off
• Final Review
• Testing
• Deployment
• Lessons Learned
Vulnerability management type Supplier-defined controls
Vulnerability management approach Though these are developed in line with ISO27001 and Cyber Essentials, the vulnerability management approach is dictated by the specific requirements of the Application being developed.
Protective monitoring type Supplier-defined controls
Protective monitoring approach ANS has implemented an Information Security Management System (ISMS) that has been verified by our external accreditor to be compliant with the international standard for Information Security Management, ISO/IEC 27001. This system is supported by the ISMS manual, detailed policies and procedures, and underpinned by the pragmatic application of industry best practice. The ISMS defines ANS’ approach to its key protective security functions, corresponding in turn to the requirement of the standard (ISO/IEC 27001:2013).

We use the ISMS to develop a Protective Security environment, focusing on the Physical, Personnel and Information assets.
Incident management type Supplier-defined controls
Incident management approach Our incident management approach is designed inline with ITIL v.3 standards and Agile methodologies.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £23000 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer free source code for different bots to allow buyers to build upon. This source code is available via github

Service documents

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