Nexus Open Systems Ltd

Nexus SharePoint Assurance

Nexus SharePoint Assurance provides assured technical support for SharePoint environments. SharePoint Assurance helps you to maintain and support your vital collaboration systems, a critical part of your business which is often complex and requires a rapid response to ensure your business is always collaborating effectively.

Features

  • Proactive monitoring of your SharePoint environment
  • Rapid response and incident resolution
  • Critical fault escalation to Microsoft Product Support Services
  • First line user help and assistance
  • User Management and administration
  • SharePoint Permissions and security
  • Fixed cost SharePoint support
  • Improve agility and free up resources
  • Remote health checks and reports
  • Clearly defined on-boarding process

Benefits

  • Comprehensive support package from an experienced Systems Integrator
  • Rapid response to ensure you’re always collaborating
  • Reassurance and peace of mind your investment remains protected
  • Regular proactive monitoring prevents issues causing services degradation
  • Single organisation for all your collaboration platform requirements
  • Support for your entire business critical collaboration platform
  • Microsoft Gold Partner and system integrator with extensive solution experience
  • Microsoft certified SharePoint Engineers, Consultants and Trainers
  • Use of best practice guidelines ensures maximisation of investment
  • Savings associated with utilising our resources rather than yours

Pricing

£450 to £1100 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 8 5 3 5 9 1 7 6 4 5 6 5 8 5

Contact

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Planning

Planning service
Yes
How the planning service works
SharePoint Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft SharePoint implementation.

SharePoint can resolve many different business challenges. The software can be used by organisations of all sizes to build innovative web-based business collaboration and management solutions for employees and external audiences.

Our qualified and experienced SharePoint consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft SharePoint
  • Microsoft SharePoint Online

Training

Training service provided
Yes
How the training service works
Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise our Microsoft Skype for Business deployment and training programmes to suit the operational and budgetary restrictions of any organisation.

We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective Skype for Business unified communications training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.

Nexus offer IT training courses and certification programmes catering for Skype for Business engineers, designers, developers, administrators and end users.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Skype for Business
  • Microsoft CloudPBX
  • Microsoft Phone System

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Nexus employ a team of Microsoft SharePoint-certified consultants, training instructors, developers and project managers who can help you to plan the installation and configuration or upgrade of SharePoint and any related technologies.

We can take care of your entire Microsoft SharePoint installation or upgrade project whether it’s on-premises, in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft SharePoint
  • Microsoft SharePoint Online

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft SharePoint.

When Microsoft SharePoint is installed and configured correctly, it can scale to power feature rich intranets, web portals and collaboration solutions for small- and medium-sized organisations to the largest of international global brands.

Through industry recognised training and certification, combined with real-world deployment experience, our SharePoint team can pass on the latest best-practice configuration and deployment methodology to make your SharePoint project deliver positive outcomes and results.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Nexus SharePoint Assurance provides assured technical support for SharePoint environments. SharePoint Assurance helps you to maintain and support your vital collaboration systems, a critical part of your business which is often complex and requires a rapid response to ensure your business is always collaborating effectively.

Service scope

Service constraints
Delivered 8am to 6pm Monday to Friday
Remote environment health checks and reports
Remote patch management for UC platform and Media Gateways
Remote configuration changes

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None as yet
Support levels
Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£450 to £1100 per person per day
Discount for educational organisations
Yes

Service documents

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