Mozaic-Services Limited

Service Transition Support

This service delivers robust transition planning and support of new, updated and retired services and suppliers. The service includes the provision and co-ordination of skilled resources with a common and proven transition framework to support and execute effective change whilst managing the risks of complex transition periods.

Features

  • Expert Transition specialist resources
  • Service Management and Cloud Specialists.
  • ITIL qualified.
  • Strong operational experience.
  • Flexible, on demand service to meet capacity peaks.
  • Standard transition process refined to your requirements.
  • Support on and off-boarding of new providers.
  • Help mature internal capabilities.

Benefits

  • Reduces Transition risk.
  • Flexible resourcing, enables peak workloads to be managed.
  • Delivers operational excellence.
  • Delivers financial, service, agility and customer satisfaction benefits.
  • Provides coaching/training and knowledge transfer to permanent staff.

Pricing

£360 per person per day

Service documents

G-Cloud 10

385251188550277

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works The Mozaic Service Transition Service is a fully operational Service Management capability to support and execute effective transition of services into Live Operation.

Using the Mozaic Process Framework and extensive supporting collateral we ensure service transitions are conducted and governed against agreed Acceptance Criteria and fully supported during the agreed warranty period.

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £360 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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