This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Sapient Ltd are still valid.
Sapient Ltd

DevOps Services

Sapient offers On-Demand – One click “Turn Key” environments with complete application ecosystem.This DevOps platform includes a pre-configured set of tools to focus on creating a fast and stable work flow through development and IT operations to enable faster application development.

Features

  • On Demand Infrastructure resources with public & private Cloud providers
  • Automated Code propagation setup
  • Continuous Integration setup and management
  • Configuration Management tool set
  • Project/Task tracking tool - JIRA
  • Integrated Application Lifecycle management landscape
  • Code repository Setup and management
  • DevOps based provisioning & configuration
  • Performance Tested environments
  • Monitoring & Management

Benefits

  • Faster time to market
  • SLA based; DR capable; Single click application environments
  • Faster Development cycles
  • Better teams and systems’ efficiency
  • Managed Service Levels
  • Improved Service quality
  • On Demand access to production ready Application Platforms

Pricing

£60 to £165 a person an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mbrar@sapient.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

3 8 5 1 1 4 8 9 0 5 2 0 1 9 9

Contact

Sapient Ltd Manpreet Brar
Telephone: 02079533508
Email: mbrar@sapient.com

Service scope

Service constraints
No constraints
System requirements
Client environment

User support

Email or online ticketing support
Email or online ticketing
Support response times
Will vary based on the service level
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will provide user documentation, kickoff call and on-site training, if needed.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Immediately after the contract expires, all the data is handed over to the clients
End-of-contract process
This will be as per the contractual agreements

Using the service

Web browser interface
Yes
Using the web interface
Hosting provider console.
Web interface accessibility standard
WCAG 2.0 AAA
Web interface accessibility testing
Not applicable
API
No
Command line interface
Yes
Command line interface compatibility
Linux or Unix
Using the command line interface
Will vary based on the services

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
We have a demand management team place which ensure there is no noisy neighbor effect.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon, Microsoft, Google, Rackspace, IBM, Salesforce

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
Data, files, databases, configurations
Backup controls
Its based on backup and recovery policies
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% availability
Approach to resilience
Ensuring higher availability at every layer with a active DR setup.
Outage reporting
Email alerts

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
We have a robust identify and access management solution
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We adopt best in industry practices and policies which are governed by our global security office.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The process has been standardized and automated within ServiceNow
Vulnerability management type
Undisclosed
Vulnerability management approach
We adopt best in industry standards and processes governed by our global security offices.
Protective monitoring type
Undisclosed
Protective monitoring approach
Though intrusion detection and proactive monitoring
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
ITIL v3

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Cloud provider
How shared infrastructure is kept separate
Multi-tenant processes and policies in place

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£60 to £165 a person an hour
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mbrar@sapient.com. Tell them what format you need. It will help if you say what assistive technology you use.