Antura Software UK Limited

Antura Projects PPM Software

Antura Projects is a complete solution for project, portfolio and resource management (PPM). Antura Projects offers powerful features, fast deployment and an easy to use interface. Antura also provides consultants to assist with implementation services, integrations, training and support.

Features

  • Portfolio Management
  • Resource Management
  • Project Planning
  • Cost Management
  • Benefit Management
  • Time Reporting
  • Document and Issue Management
  • Risk Management
  • Project Collaboration
  • Reporting & Analysis

Benefits

  • A complete solution for project, portfolio and resource management
  • Over 200,000 users in more than 50 countries
  • Combining powerful features with an intuitive, easy to use interface
  • Integrate your organisation’s project governance model, e.g. PRINCE2
  • Integrate ERP systems, time reporting, user directories, with standardized APIs
  • Implementation services, integrations, training and support provided
  • Fast deployment and quick value for money

Pricing

£12 to £28 per user per month

Service documents

Framework

G-Cloud 11

Service ID

3 8 4 2 7 5 3 3 1 3 4 9 1 8 4

Contact

Antura Software UK Limited

Timothy Bull

07576 511 311

timothy.bull@antura.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • IE11+. Edge, Chrome, Firefox and Safari in latest versions.
  • IOS7 or Android 4.0 and later for mobile apps
  • On-boarding assistance needed for implementation of PPM software

User support

Email or online ticketing support
Email or online ticketing
Support response times
Antura’s Support department handles and responds to the Client as soon as possible.

Antura’s Support department service level means that at least 90% of the received issues will be answered within 4 hours, and all issues within 8 hours.

The response time of 8 hours are counted only during business hours, for example, an issue received at 16:00 on Friday will be answered no later than 15:00 the following Monday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support covers:
Support by telephone 7am-4pm
Support by mail 24/7

Antura’s Support department handles and responds to the Client as soon as possible. Antura’s
Support department service level means that at least 90% of the received issues will be answered
within 4 hours, and all issues within 8 hours. The
response time of 8 hours are counted only during business hours, for example, an issue received at
16:00 on Friday will be answered no later than 15:00 the following Monday.
Support available to third parties
No

Onboarding and offboarding

Getting started
Antura has a number of business consultants, some with 15+ years PPM industry experience, who assist organisations and their users in implementation and roll-out, including onsite training, online support, and provision of detailed user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Antura Projects has export functions that can be accessed from the web interface. Using these, documents and project data can be exported from Antura Projects.
End-of-contract process
Antura shall destroy or otherwise dispose of any of the Customer Data in its possession unless Antura receives, no later than ten days after the end of contract, a written request for the delivery to the Customer of the most recent back-up of the Customer Data. Antura shall use reasonable commercial endeavours to deliver the back-up to the Customer within 15 days of its receipt of such a written request. The backup will be made available via secure FTP.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Antura offers an Antura Projects Mobile app, which allows people to use the tool on their iOS7 (iPhone) and later versions, and Android 4.0 and later versions.

Antura Project Mobile is configured to let users share documents, manage issues, and report time directly from your mobile, making it easier to update their projects and access the latest information on the go. Mobile web browsers can also be used.
Service interface
Yes
Description of service interface
Antura Projects is a web based interface accessible via the browsers listed above and also via our Antura Projects Mobile application as also highlighted above. For visual descriptions of how the interface looks, please refer to the service definition document for more details.
Accessibility standards
None or don’t know
Description of accessibility
Not tested or verified for accessibility.
Accessibility testing
Not tested or verified for accessibility.
API
Yes
What users can and can't do using the API
Integration with Antura Projects is done by communicating with Antura Projects WCF services (Windows Communication Foundation Services) via the SOAP protocol. This is a strongly typed solution that allows direct communication and feedback between the systems via a platform independent form of communication. Antura recommends using this method, if possible, as it has the greatest potential. The method opens the possibility to transfer the information directly, which means that both systems always show the current data, with no noticeable delay in the transfer. The method can also be used to transfer data with a predetermined interval.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Antura Projects is a highly configurable system. While it lets the Buyer configure system global settings, it also lets end users set user specific settings, such as content layout or language. On portfolio level, designated users can configure portfolios, programs, etc. All configuration is done directly in the user interface.

Scaling

Independence of resources
Antura Projects being a web application with a SQL Server backend provides a great framework for parallel transaction processing and scalability. During development Antura performs regular performance tests to ensure features do not consume an excessive amount of resources. Antura Projects is currently in use by organizations with very large data sets, where good performance is imperative for the user experience. To ensure that, Antura Projects is hosted in a scalable private cloud environment, which can be fitted with added system resources, load balancing, etc.

Analytics

Service usage metrics
Yes
Metrics types
Antura Projects provides several service usage metrics, such as:
- Number of users by user category and month
- Database size per month
- Number of projects per month
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Antura offers the option to encrypt all data at rest using the MS SQL Server feature “Transparent Data Encryption” (TDE). This will encrypt all data written to disk; the database, backups and transaction logs.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Within the standard Antura Projects setup, users can typically export their data into files such as PDF and Excel.
Data export formats
Other
Other data export formats
  • Xml
  • Xlsx
  • Pdf
Data import formats
Other
Other data import formats
Xml

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Antura guarantees at least 99.8% availability per year, excluding planned maintenance windows. Antura applies a refund policy for not meeting availability targets, according to standard SLA.
Approach to resilience
Info available on request.
Outage reporting
Antura's support will alert affected customers without any delay via email if a service outage should occur.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Antura Projects is compatible with authentication via ADFS, Azure AD and SAML.
Access restrictions in management interfaces and support channels
Antura's access control management is built upon the main principle that, when providing access to users is that of least privilege, meaning that a user is only given access to information and resources which are essential to that user's work. Access to information assets and networked services is restricted to registered users or applications. This is ensured, but not restricted to, the following: formal documentation for approval of user permissions, regular controls of user permissions, users must have their personal identifiable user accounts, the number of privileged user accounts should be restricted to an absolute minimum.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intertek
ISO/IEC 27001 accreditation date
7/10/2016
What the ISO/IEC 27001 doesn’t cover
The complete service is covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Certificate of Assurance

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Antura’s ISMS contains several governance documents structured in three layers according to ISO 27001: Policies, instructions and routines. Reporting structure involves the following roles: Top Management, Security, Continuous Service Improvement, Operational, Business, Users, and Partner relations. Different measures are taken to secure that policies are followed, including internal and external audits.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Antura's change management procedure requires:
- Verification that information security requirements have been met
- The material change must be assessed based on technical, operational, and security impact on production
- The proposed change must be tested in the testing environment prior to scheduling of that change for implementation in production
- Fall-back procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes
- Provision of an emergency change process to enable controlled implementation of changes needed to resolve an incident
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Antura continuously performs vulnerability scans using Microsoft Baseline Security Analyzer. Based on the severity, risk and applicability of the issue, each issue is either handled as an incident or accepted as a vulnerability. Patches are deployed as quick as possible according to the severity, risk and applicability of the issue. Issues that are critical must be fixed and thus handled as incidents. These issues will immediately be escalated to the Incident Manager. The incidents are handled according to the Incident Management Routine and will be followed up continuously with the regularly scheduled vulnerability scans until they are handled.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Antura’s operating procedures include routines for the following areas: Change, Patch, Capacity, Configuration, Separation of environment, Malware protection, Backup, Logging and Monitoring procedures, Control of operational software, Technical vulnerability, Information system audit consideration.
There are routines for detection, prevention and recovery controls to protect against malware.
There are routines to prevent exploitation of technical vulnerabilities and that information about technical vulnerabilities of information systems is obtained in a timely fashion.
Potential compromises are communicated to through the support channel to the buyer. Incidents are responded to immediately upon discovery.
Incident management type
Supplier-defined controls
Incident management approach
Antura’s Incident Management Routine is addressed to all employees of Antura and provides a structured approach for managing events and incidents. To minimize business interruption to Antura´s services, all events and incidents must be reported as quickly as possible to the Incident Manager or to the CISO.
All incidents are classified and evaluated with risk analysis. The outcome will determine what pre-defined process to follow.
Users report incidents by calling or e-mailing Antura Projects Support. The tool also reports incidents automatically without any end-user intervention.
All incidents are documented and incident reports are provided to the customer upon request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£12 to £28 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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