Hyve Limited

What do you when disaster strikes? Our Business Continuity makes sure you keep working.

Hyve's Business Continuity Service helps businesses prepare themselves to stay available in the event of a disaster. Our team devises strategies and DR plans that identify key areas of the business and will enable users to continue business operations.

Features

  • Review of current set up
  • Recommended business continuity strategy
  • Suggested data, applications and OS copy and replication
  • Suggested offsite back up and restore capability

Benefits

  • Tailor made business continuity service
  • Certified, experienced support engineers
  • Customers benefit from Hyve's security infrastructure

Pricing

£500 per person per day

  • Education pricing available

Service documents

G-Cloud 10

383833429599363

Hyve Limited

Neville Louzado

0800 612 2524

info@hyve.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Support is by Phone, Email, Live chat and a ticket based system. Support is 24x7x365

Service scope

Service scope
Service constraints The Business Continuity Service takes place remotely. Hyve can provide ongoing management of your cloud security infrastructure should you require it, at extra cost. Our professional support team is available 24 x 7 x 365 to answer requests. Specialist arrangements must be made with support team for non urgent out of hours maintenance.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Level 3: Important 24 hrs - General support level. Used for requests and development advice, such as configuration or administration of services, applications or databases. A majority of priority 3 tickets are answered within the hour (during UK business hours). Level 2: Urgent 1 hr - An extremely urgent issue. This will typically be actioned within 1 hour and must be affecting a live site, application, database or mail solution. Level 1: Critical 20 mins - Highest support priority for when an issue is deemed critical (eg. site down). An engineer will begin trouble shooting immediately.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing None
Support levels We provide three tiers of server management: Standard, Full and Advanced. Standard Management includes: network management, hardware management, firewall management, OS management, server monitoring. Cost included in package per month. Full Management includes: as above for standard and including web server management, application layer management and database management. £50 per month. Advanced Management includes: as above for full and including performance tuning and access to Hyve development team. £100 per month. We provide customers with a technical account manager and cloud support engineer.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £500 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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