Cloudoko Bookings

Cloudoko Bookings can help accelerate your “digital by default” channel shift strategy by allowing your customers to book appointments online. The service can handle employee, resource and team bookings that have complex diaries and working patterns. Meanwhile it simultaneously ensures that your CRM / Contact Centre stays in the loop.


  • Fully responsive mobile-first booking system
  • Customisable booking "widget" can be styled to match your website
  • Supports complex diaries and working patterns
  • Fully customisable Email and SMS notifications
  • Intuitive user experience for customers and staff
  • Comprehensive RESTful API facilitating integration from 3rd party systems
  • Support for authenticated customers when combined with Cloudoko Identity
  • Full Lagan CRM integration
  • Integration to other CRM systems available on request
  • Connects securely to your CRM backend (no VPN required)


  • Improve customer service by enabling 24/7 online appointment bookings
  • Increase staff productivity and performance
  • Easy to use diary system to plan resources and staff
  • Increase customer engagement
  • Enhance functionality on your public website
  • Can be used as a mobile worker solution
  • Supports 100,000’s of transactions/month and scales to your needs
  • Support portal staffed by engineers responsible for the development
  • Short term commitment (30 day no quarrel cancellation policy)


£0.04 to £0.05 a transaction a month

Service documents

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G-Cloud 12

Service ID

3 8 2 9 8 7 6 5 4 3 3 4 2 8 9


Cloudoko Matthew Wynn
Telephone: 07799 143063

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
When integrated with a CRM system, Cloudoko Bookings could be considered as an extension of that CRM system. Cloudoko Bookings extends the reach of CRM systems such as Lagan Enterprise to the web.
Cloud deployment model
Public cloud
Service constraints
To enable Cloudoko services to integrate with your internal systems, Cloudoko Driver must be installed on a Windows Server running inside your network. A Cloudoko Driver installation is required for each Cloudoko Environment you wish to run (e.g. Development / Production). Depending on the Connectors that are run in Cloudoko Driver, access and permissions to connect to databases / web services / APIs running inside your network may be required.
System requirements
  • Microsoft Windows
  • .NET Framework 4.7.2

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our service desk is monitored 24/7, however regular support business hours are 9 to 5 (UK time), Monday to Friday. Alternate arrangements are available by negotiation, please contact us to outline your requirements.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Our support portal is staffed by engineers responsible for the development ensuring that you get the best response to any issues raised. This is included in the cost of this service.
Support available to third parties

Onboarding and offboarding

Getting started
Included in our costs, we provide one day of onsite / offsite (as required) configuration training. This is backed up by our online service desk, powered by a knowledge base, including how-to, troubleshooting and concept articles.
Service documentation
Documentation formats
End-of-contract data extraction
Details of bookings made through the service can be extracted and made available in CSV format. Configuration data for the booking service will be deleted at the end of the contract.
End-of-contract process
You may cancel your Cloudoko Bookings subscription at any time to conclude on the final day of the month next following the expiry of a minimum of 30 days’ notice. Example 1: if notice is served on 27 March, the Subscription for this Service Offering shall expire at 23:59 on 30 April. Example 2: if notice is served on 2 April, the Subscription for this Service Offering shall expire at 23:59 on 31 May.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
Designed for use on mobile devices
Differences between the mobile and desktop service
The customer facing UI is a fully responsive design that works equally well on mobile and desktop devices.
Service interface
Description of service interface
The administrator UI is a fully responsive web site that works equally well on mobile and desktop devices.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
What users can and can't do using the API
The Cloudoko Bookings API can be used to drive the entire booking process, from querying available resources, to selecting a slot and booking. Changing, and cancelling bookings is also permitted.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Cloudoko Bookings widgets can be customised to appear like they belong on your website. Our on-boarding process includes the creation of a CSS theme that is sympathetic to your brand. In addition, all Cloudoko Booking templates can be amended further to allow insertion of custom HTML headers, footers and CSS stylesheets (fonts, images etc).


Independence of resources
Cloudoko Bookings is implemented as Microsoft Azure Cloud Service that can be scaled up or down within minutes depending upon demand. We have several different scaling options including automatic scaling.


Service usage metrics
Metrics types
On request, we can enable analytics reporting which will send Cloudoko Bookings usage information to Google Tag Manager or Google Analytics.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Other data at rest protection approach
We store data inside an Azure SQL Database secured by Microsoft. Any sensitive information is encrypted.
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Statistical details of submitted booking transactions can be exported on request.
Data export formats
Data import formats
Other data import formats
Cloudoko Bookings does not import any data.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
As per clause 9 of our subscription agreement ( we shall use commercially reasonable endeavours to make our service available 24 hours a day, 7 days a week. Our typical maintenance window is between 10pm and 2am UK time. Our service desk is open during normal Cloudoko business hours (9am – 5pm UK time), however we do monitor the desk outside of these hours and will respond to emergency situations. In the unlikely event that a customer deemed our service level unacceptable, we would refund that month's subscription upon request.
Approach to resilience
Cloudoko Bookings is hosted on multiple servers within the Microsoft Azure Cloud. Further information is available on request.
Outage reporting
In the unlikely event of an outage or any system degradation, we provide email alerts. System status is also reported via our administration portal.

Identity and authentication

User authentication needed
User authentication
  • Username or password
  • Other
Other user authentication
We believe that not all business processes will benefit from enforcing authentication on an end user. Therefore, authentication in Cloudoko Bookings is an option that can be configured on a process by process basis. To enable authentication your subscription must include the Cloudoko Identity module. Further details of this can be found in our pricing document.
Access restrictions in management interfaces and support channels
Users are granted an account which provides access to the Cloudoko Bookings management interface through the "My Cloudoko" section of our website. It uses a role based permission system to restrict the functionality available to your users. We place no limit on the number of user accounts you can create in our service.

Our service desk uses a separate third party authentication system.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Cloudoko is currently pursuing ISO/IEC 27001 certification.
  • Cloudoko is currently pursuing Cyber Essentials certification.

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cloudoko is currently pursuing ISO/IEC 27001 certification.
Information security policies and processes
As Cloudoko is a micro-sized enterprise, all reporting is currently to director level.

We currently comply with a range of the requirements, policies and controls with a comprehensive approach that maps to ISO 27001:2013, the international standard for information security.

We are on the journey to independent certification for ISO 27001:2013, and are aiming for a UKAS accredited certificate to be achieved during 2019. Our practices will also ensure compliance with the information security and privacy elements expressed in the EU General Data Protection Regulations from May 2018.

ISO 27001: 2013 focused tools, policies and frameworks are either in place or in the process of being implemented including a statement of applicability and objectives for an information security management system (ISMS) scope to include the organisation and its staff, the products available over G-Cloud, and relevant supply chain activity that either processes customer data or has some interaction around it e.g. development of the service.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All code is managed in a source control repository (Microsoft Team Foundation Service). All changes are tracked in an issue management system (Atlassian JIRA) and their potential security impacts are reviewed on a individual basis. Our release process allows rollback to any version of our services. Should problems be found, we can switch between production and staging environments very quickly.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our service is deployed as an Azure Cloud Service. As such, operating system vulnerability patching is handled by Microsoft. Most third party software libraries we use are delivered via NuGet which reports any recommended updates. We endeavour to update our services to use these as quickly as possible whilst maintaining system integrity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Logs are currently manually monitored for unusual activity. In the near future, we aim to automate much of these procedures coupled with an alerting system.
We are able to disable parts of the system with a high degree of granularity, allowing us to investigate affected parts whilst largely maintaining service up-time. Affected customers are kept informed via our service desk and emails.
We respond to all incidents within one hour.
Incident management type
Supplier-defined controls
Incident management approach
Whether discovered by customers or ourselves, incidents are reported via our service desk and all further updates are reported via the same service desk ticket. Where an incident affects more than one customer, incident updates are provided via email. In the case of a serious incident causing any amount of downtime, upon resolution, a full report detailing causes and any remedial steps taken is emailed to affected customers.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£0.04 to £0.05 a transaction a month
Discount for educational organisations
Free trial available
Description of free trial
We provide 30 day trials of Cloudoko Bookings on request. All features in the software are enabled.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.