Ultima Business Solutions Ltd

Check Point CloudGuard for SaaS

CloudGuard SaaS is a cloud service that prevents attacks on enterprise SaaS applications, blocks cybercriminals from taking over employee accounts and provides data security for SaaS applications.The solution supports a multitude of enterprise SaaS application including Microsoft Office 365, Google G-Suite, BOX, Citrix ShareFile and more

Features

  • Identity Protection - Prevent Account Takeovers with ID-Guard technology
  • Zero-Day Threat Protection within SaaS environments and mailboxes
  • DLP prevents sensitive data from leaking through your SaaS application
  • Provides an extra layer of data encryption in SaaS storage
  • CloudGuardSaaS enables consistent security between mobile, cloud and on premise
  • Quarantine area for release of documents, emails, or attachments
  • Multiple apps to integrate with
  • Identity Protection - Prevent Account Takeovers with ID-Guard technology

Benefits

  • Prevents attacks on enterprise SaaS applications, within minutes’ deployment
  • Prevent malware and zero-day threats from getting into SaaS apps
  • Blocks cybercriminals from SaaS account take over with ID-Guard technology
  • Keeps data protected by blocking sensitive data sharing

Pricing

£1.44 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

382862173179235

Ultima Business Solutions Ltd

Ultima Bid Office

+44779 503 1045

bid.office@ultima.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times The following matrix highlights Ultima’s commitment to escalating and responding to Managed Service incident and alerts. These KPIs are set to ensure appropriate response time in order to meet the availability SLA and to ensure quality of service and are not related to Charges Discount.

Priority Ultima
1 15 Minutes
2 4 Hours
3 8 Hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing N/a
Onsite support Yes, at extra cost
Support levels Check Point Standard Support: SLA 9x5 Buisness Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Premium Support: SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Elite Support: SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Diamond Support: SLA 7 x 24 Every Day. Designated Diamond Engineer Response Time Severity 1: 30 Minutes, Severity 2,3,4 based on level of support(Standard, Premium or Elite. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once purchased an admin and admin email must be nominated for initial providing of the link and account creation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction It cannot be, it is securely erased
End-of-contract process We securely erase your domain and restrict access to your portal, the encrypted portion of the cloud drives is unencrypted and opened back up. The original SaaS solution returns to normal

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Same look and feel however interface has not been scaled for mobile device
Accessibility standards WCAG 2.1 A
Accessibility testing N/a
API No
Customisation available No

Scaling

Scaling
Independence of resources We have an autoscaling Service which is hosted in the cloud also

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Check Point Software Technologies

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach They can export the policy that has been created
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service Availability Control (99.95% montly - what AWS claim to)
• Redundant systems and networks are deployed across servicing components.
• Load balancing ensures service availability in case of component failure.
• DRP: In case of data center failure, automatic failover is deployed to an alternate data center. (Note: Selecting a specific data center (for example, in EU) will cause the loss of data center failover functionality.)
• The customer account: policy, users, logs and configurations are stored in redundant locations.
• Check Point enforces internal policies to control the retention of backup data. All data is backed up at each data center, on a rotating schedule of incremental and full backups.
Approach to resilience We will have resilient deployments of our service in clusters in AWS ensuring that service uptime is as high as possible
Outage reporting Yes, via https://status.checkpoint.com

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Only the administrators will know the URL to access the management pane, and can restrict what users have access / logins to it.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes For our internal processes we strive to meet the same level as ISO 27001, however do not seek accreditation

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier-defined controls
Vulnerability management type Supplier-defined controls
Vulnerability management approach Undisclosed
Protective monitoring type Supplier-defined controls
Protective monitoring approach Undisclosed
Incident management type Supplier-defined controls
Incident management approach Undisclosed

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.44 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Interested parties can reach out to us to initiate a free trial, from this free trial you will be able to integrate 25 users for up to 30 days.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
Return to top ↑