Ultima Business Solutions Ltd

Check Point CloudGuard for SaaS

CloudGuard SaaS is a cloud service that prevents attacks on enterprise SaaS applications, blocks cybercriminals from taking over employee accounts and provides data security for SaaS applications.The solution supports a multitude of enterprise SaaS application including Microsoft Office 365, Google G-Suite, BOX, Citrix ShareFile and more

Features

  • Identity Protection - Prevent Account Takeovers with ID-Guard technology
  • Zero-Day Threat Protection within SaaS environments and mailboxes
  • DLP prevents sensitive data from leaking through your SaaS application
  • Provides an extra layer of data encryption in SaaS storage
  • CloudGuardSaaS enables consistent security between mobile, cloud and on premise
  • Quarantine area for release of documents, emails, or attachments
  • Multiple apps to integrate with
  • Identity Protection - Prevent Account Takeovers with ID-Guard technology

Benefits

  • Prevents attacks on enterprise SaaS applications, within minutes’ deployment
  • Prevent malware and zero-day threats from getting into SaaS apps
  • Blocks cybercriminals from SaaS account take over with ID-Guard technology
  • Keeps data protected by blocking sensitive data sharing

Pricing

£1.44 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 8 2 8 6 2 1 7 3 1 7 9 2 3 5

Contact

Ultima Business Solutions Ltd

Ultima Bid Office

+441189027210

bid.office@ultima.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The following matrix highlights Ultima’s commitment to escalating and responding to Managed Service incident and alerts. These KPIs are set to ensure appropriate response time in order to meet the availability SLA and to ensure quality of service and are not related to Charges Discount.

Priority Ultima
1 15 Minutes
2 4 Hours
3 8 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
Check Point Standard Support: SLA 9x5 Buisness Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Premium Support: SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Elite Support: SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Diamond Support: SLA 7 x 24 Every Day. Designated Diamond Engineer Response Time Severity 1: 30 Minutes, Severity 2,3,4 based on level of support(Standard, Premium or Elite. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once purchased an admin and admin email must be nominated for initial providing of the link and account creation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
It cannot be, it is securely erased
End-of-contract process
We securely erase your domain and restrict access to your portal, the encrypted portion of the cloud drives is unencrypted and opened back up. The original SaaS solution returns to normal

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Same look and feel however interface has not been scaled for mobile device
Service interface
Yes
Description of service interface
Web portal
Accessibility standards
WCAG 2.1 A
Accessibility testing
N/a
API
No
Customisation available
No

Scaling

Independence of resources
We have an autoscaling Service which is hosted in the cloud also

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Check Point Software Technologies

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
They can export the policy that has been created
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service Availability Control (99.95% montly - what AWS claim to)
• Redundant systems and networks are deployed across servicing components.
• Load balancing ensures service availability in case of component failure.
• DRP: In case of data center failure, automatic failover is deployed to an alternate data center. (Note: Selecting a specific data center (for example, in EU) will cause the loss of data center failover functionality.)
• The customer account: policy, users, logs and configurations are stored in redundant locations.
• Check Point enforces internal policies to control the retention of backup data. All data is backed up at each data center, on a rotating schedule of incremental and full backups.
Approach to resilience
We will have resilient deployments of our service in clusters in AWS ensuring that service uptime is as high as possible
Outage reporting
Yes, via https://status.checkpoint.com

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Only the administrators will know the URL to access the management pane, and can restrict what users have access / logins to it.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
For our internal processes we strive to meet the same level as ISO 27001, however do not seek accreditation

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier-defined controls
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Undisclosed
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Undisclosed
Incident management type
Supplier-defined controls
Incident management approach
Undisclosed

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.44 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Interested parties can reach out to us to initiate a free trial, from this free trial you will be able to integrate 25 users for up to 30 days.

Service documents

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