MyKnowledgeMap

Mobile Micro Learning

A customised service that enables you to create and issue your own micro-learning optimised for mobile phones. The learning operates offline on the mobile phone within your own dedicated app – supporting learning “on the move” and a remote/mobile workforce and allowing uninterruptible learning whenever and wherever convenient.

Features

  • Create your own micro-learning items
  • Build unlimited courses and learning items
  • Optimised for mobile devices
  • Works offline
  • Customised implementation and your own App
  • Easy to use learning content authoring (WYSIWYG)
  • Issue digital badges
  • Extensive interactions library
  • Quizzes

Benefits

  • Staff can access training anywhere at any time
  • Cost savings in time spent in training
  • Cost savings in delivering training
  • Apply your own brand for familiar look and feel
  • Support learning "on the move" with your dedicated mobile app
  • Monitor and report on learning progress of distributed workforce
  • Recognise learning with your own micro-credentials

Pricing

£2000.00 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 8 2 7 9 4 4 7 4 9 6 2 2 0 3

Contact

MyKnowledgeMap

Rob Arntsen

01904 659465

rob.arntsen@myknowledgemap.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Requires a web browser supporting HTML 5 functions

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to support tickets within 8 hours Monday to Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Base support is included within the standard pricing and includes 27/4 on-line logging and management of support requests.

Standard support hours are (9:00 – 5.00 Monday to Friday)

Premium and custom support packages are also available on request
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a comprehensive range of implementation services that include on-site face-to-face training and workshops, as well as online and email consultancy during implementation. The scale and scope of these services is tailored to meet your specific needs and requirements and we would work with your implementation team(s) and define the best approach and options for you.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
At the end of the contract user data can be provided in in CSV format and courses in HTML format.
End-of-contract process
At the end of the contract access to system administration functions will be removed for users and we will schedule the deletion of all administration data. This will typical be within 3 months.
If a data extract of the system is required, then this can be a provided at an additional cost dependent on the format and level of data provided.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile service provides offline support for learning item and course completions.
Service interface
No
API
Yes
What users can and can't do using the API
The services supports and several secure RESTful APIs
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The application supports full branding and terminology customisation.

Scaling

Independence of resources
Our systems make use of a number of different approaches, including: resource usage monitoring and alerts, allowing us to quickly respond to performance issues, allocating additional resources as required; resource isolation, ensuring that for specific customers get dedicated resources; regional isolation, ensuring that for specific customers in each region get dedicated resources; and automatic scaling when requested, allowing the system to automatically allocate additional resources up to a specified limit at times of high load.

Analytics

Service usage metrics
Yes
Metrics types
We provide metrics on the number of users and completed assessment / forms.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
In additional to system reports that support data being exported we can provide specific data exports.
Data export formats
  • CSV
  • Other
Other data export formats
Database backup
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Standard availability is 99.9%. Premium and custom support packages offer increased availability and can also include a refund provision.
Approach to resilience
Available on request
Outage reporting
Any system outages would be notified by email.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
User access is control by role level security and support functions are provided only to authorised users.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Adhere to the principles of Cyber Essentials and internally verified process and procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are managed through our change control team who follow a process of assessment, test and validation prior to the implementation of any production changes. Application changes will follow our product quality assurance process. All changes are documented and audited.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our services are frequently scanned on a schedule using Azure Security Center, which provides detailed vulnerability and security information for all our cloud services. Recommendations raised from this, including system patches, are fixed on a timescale depending on the severity of the raised issue.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our systems audit all major events, including authentication failures and successes, configuration changes and item removal. These logs are monitored as part of Azure Active Directory Identity Protection, and alerts raised by this are reviewed weekly, with critical issues requiring resolution in 2 days.
Incident management type
Undisclosed
Incident management approach
Reported incidents are assessed by our IT Services Manager and a course of action determined based on issue severity. We use Microsoft Azure Security Center to record and manged the resolution of non-application incidents and our Help Desk to record and manage the resolution of any application incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2000.00 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The full service can be available for a limited time trial.

Service documents

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