Tibco Software Ltd

TIBCO Cloud Nimbus - Process Mapping & Optimisation Service

TIBCO Nimbus™ is a business application for process documentation. By presenting an easy-to-understand visualization of how people, processes, and systems should interact, it enables communication and simplification of processes to improve how businesses operate. TIBCO Nimbus is available as a hosted cloud service as well as an on-premises installation.

Features

  • Document the full end-to-end process
  • Simplify & rationalise your processes
  • Easy to consume notation
  • A how-to guide for your enterprise
  • Built-in Collaboration
  • Acknowledgements and actions
  • Personalised dashboards
  • Enterprise scalability
  • Sharepoint and SAP integration

Benefits

  • Improve operational efficiency
  • Reduce non-compliance
  • Retain institutional knowledge
  • Collaborate across the enterprise
  • Reduce time to productivity
  • Return on investment (ROI) driven success
  • Improve business requirements accuracy
  • Access at the point of need (Mobile)
  • Sustain improvement

Pricing

£1377 per unit per month

Service documents

G-Cloud 9

382225683591880

Tibco Software Ltd

Kunal Mahapatra

07810 871473

kmahapat@tibco.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Business users can use Nimbus to document their needs/business process requirements for automation in TIBCO ActiveMatrix®
BPM projects. TIBCO Spotfire® visual analytics creates reports that access information from Nimbus and can draw
from not only process diagrams, but also information related to their governance, modification, audit records, and so on.
Cloud deployment model Public cloud
Service constraints The TIBCO Nimbus Client runs within a Citrix session.
System requirements
  • Disk Space: 120MB
  • Minimum memory requirement for OS plus an additional 1.5GB
  • Microsoft RDS/Citrix Xenapp for the Desktop Advanced Author Client

User support

User support
Email or online ticketing support Email or online ticketing
Support response times TIBCO Global Support provides world-wide support services, 24 hours per day, 7 days per week as needed to resolve issues and to ensure that our Customers and Partners realize a product’s potential. TIBCO Support provide a number of Service Level Agreements for customers and where a product fault is causing an effect on a production deployment we work directly with our customers and engineering teams to ensure that a specific product patch or workaround can be made available.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels TIBCO Support provide a number of Service Level Agreements for customers and where a product fault is causing an effect on a production deployment we work directly with our customers and engineering teams to ensure that a specific product patch or workaround can be made available.
Customers can choose from 2 levels of support:

Silver: For customers with high availability requirements, the Silver support program provides coverage 24 hours a day, 7 days a week to help resolve production-critical issues as quickly as possible.
Bronze: Suitable for customers with support needs during normal business hours, the Bronze package provides coverage during normal 8 hour business days, Monday through Friday, in the customer's time zone.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started TIBCO provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training (at an additional cost), access to a large ecosystem of community and support from professional service group.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • TXT
  • Video
End-of-contract data extraction Users can request their data via TIBCO Support.
End-of-contract process Terms and conditions of the TIBCO Subscription contract apply. At the end of the subscription term you can opt to not renew the contract. More info can be found here: https://docs.tibco.com/pub/nimbus/10.0.0/doc/pdf/TIBCO%20Nimbus%20Cloud%20Service.pdf

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The TIBCO Nimbus Storyboard Player allows you to download storyboards and view them offline.
The TIBCO Nimbus Storyboard Player can be downloaded to your iPhone, iPad and iPod from the Apple iTunes
store.
Accessibility standards None or don’t know
Description of accessibility Via Web browser and predefined secure user account to login.
Accessibility testing TIBCO provides VPAT documentation on assistive technology support for all our products. The VPAT document for Nimbus is available here: https://docs.tibco.com/pub/nimbus/10.0.0/TIB_nimbus_10.0.0_vpat.pdf.
API No
Customisation available Yes
Description of customisation Users can brand the TIBCO Nimbus web server site. This guide provides further info on how to customise the Web Interface. https://docs.tibco.com/pub/nimbus/10.0.0/doc/pdf/Classic%20Web%20Server%20Branding.pdf

Scaling

Scaling
Independence of resources Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

Analytics
Service usage metrics Yes
Metrics types Give the customer the ability to run usage metrics. Based on page hit logging through a utility that they can configure and export to Excel based reports. Each customer can pull out their own page hit logging using a Utility that is accessed via a web portal
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).

AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).

Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The data held within a Nimbus process repository can be exported via the Data Export Utility and represented in a Microsoft SQL Server Database. The Web Log Utility allows you to export statistics to an existing database
Data export formats
  • CSV
  • Other
Other data export formats
  • .ppt
  • .doc
  • .mpx
  • .xml
Data import formats Other
Other data import formats .vsd

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.
AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.
API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.
Data protection within supplier network Other
Other protection within supplier network Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.
AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.
API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.

Availability and resilience

Availability and resilience
Guaranteed availability AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:

• Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/
• Amazon S3 SLA: http://aws.amazon.com/s3-sla
• Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/
• Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/
• Amazon RDS SLA: http://aws.amazon.com/rds-sla/
• AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/

Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
Approach to resilience The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.

AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.

Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones
Outage reporting Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels AWS controls access to systems through authentication that requires a unique user ID and password. Remote access requires multi-factor authentication with limited number of unsuccessful log-on attempts. All remote administrative access attempts are logged. If suspicious activity is detected, the incident response procedures are initiated. User access privileges are restricted. AWS employs the concept of least privilege, allowing only the necessary access for users to accomplish their job function. New user accounts are created to have minimal access. User access to AWS systems requires documented approval from authorized personnel and validation of the active user in the HR system.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date January 2015
What the ISO/IEC 27001 doesn’t cover It covers our Product Management; Development and QA. i.e. scope is R&D, not Sales / Support
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Employees maintain policies in a centralised and accessible location. AWS Security Assurance is responsible for familiarizing employees with the AWS security policies.

AWS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.

The output of AWS Leadership reviews include any decisions or actions related to:

• Improvement of the effectiveness of the ISMS.
• Update of the risk assessment and treatment plan.
• Modification of procedures and controls that affect information security to respond to internal or external events that may impact the ISMS.
• Resource needs.
• Improvement in how the effectiveness of controls is measured.

Policies are approved by AWS leadership at least annually or following a significant change to the AWS environment.

The TIBCO Information Security Management (ISMS) Policy document is approved and published. The TIBCO ISMS is closely aligned with the ISO 27001:2013 standard.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.

Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
Vulnerability management type Supplier-defined controls
Vulnerability management approach AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.

AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.

AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
Protective monitoring type Supplier-defined controls
Protective monitoring approach AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:

•Port scanning attacks
•Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
•Application metrics
•Unauthorized connection attempts

Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds.

Requests to AWS KMS are logged and visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through the CMK use. Log events are visible to the customer after turning on AWS CloudTrail in their account.
Incident management type Supplier-defined controls
Incident management approach AWS adopts a three-phased approach to manage incidents:

1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase

To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.

The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1377 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Users can request a fully working version (no reduction in functionality) for a 30 day free trial of the service
Link to free trial http://www.tibco.com/contact-us

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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