OCB Media

HELM - Health Education Learning Management

HELM is a dedicated, multi-site cloud based, learning management system that can be customised on a client by client basis and integrated with ESR. HELM includes 120 HEE/NHS Trust statutory/mandatory, leadership, prescribing and clinical e-learning modules that are OLM/ESR compliant. Available as individual modules or module 'packs'. Further information: http://helm.ocbmedia.com/

Features

  • Fully hosted, customisable, cloud based learning management system
  • SCORM 1.2 compliant
  • Fully compatible with NHS IT infrastructure
  • Integrated user management tool and real time reporting functionality
  • Cross platform compatible and operating system agnostic
  • Fully browser based, no need to install any software
  • Deployable across multiple sites simultaneously
  • Integrated user communication tools
  • Ability to create learning pathways for different job roles
  • User support service included as standard

Benefits

  • Reduce prescribing/medication errors
  • Reduce NHS litigation claims
  • Detailed report generation, for example CQC compliance
  • National NHS prescribing/medicines management training resource
  • Significant cost saving when compared with classroom training
  • Ability to assess, monitor and report learner compliancy
  • Content reviewed and updated on a monthly basis
  • Maps to HEE, GMC, GDC, NMC, RCPCH and NHS guidance
  • Directly supported by Health Education England
  • Mandated for PSA remediation

Pricing

£1.98 to £40 per person per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

381607267346995

OCB Media

Dr. Nicholas Blackwell

07977 216640

nic@ocbmedia.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements HELM is fully compatible with the NHS information technology guidance

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing HELM includes the Cisco Webex web chat tool that is WCAG 2.0 AA compliant and has been tested with assistive technology users.
Onsite support Onsite support
Support levels HELM setup, customisation support and client support/training is provided free of charge, with a dedicated project manager assigned to each client.
HELM user support is included as standard in the annual licence fee as a factor of the number of users.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The HELM team provide a full configuration service for free that includes both onsite and offsite training as well as the provision of both administrator and user guides.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted in CSV, PDF and HTML 5 formats. The HELM team can also supply data dumps directly from the database(s) if requested for no additional fee, including specific SQL queries. All user data can be encrypted and archived for retrieval for a period of 7 years without fee if requested by the client.
End-of-contract process On contract exit user access to the HELM LMS will be restricted on the date of contract expiry and all learning activities must be completed prior to this date and all certificates downloaded. Administrators will continue to have access to the full suite of admin functionality for a period of six months from contract expiry. OCB Media will work with any successor supplier under a non disclosure agreement to provide unrestricted access to all database tables for the purposes of data extraction, as well as providing technical advice to assist said supplier with any data migration requirement. Note that this does not extend to OCB Media providing an API specifically for this purpose or co-developing an API with the successor supplier. Six months subsequent to contract expiry the HELM LMS will not be accessible by the client or successor suppliers. At the request of the client all existing data can be encrypted and archived for retrieval for a maximum period of 7 years for no additional fee.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive formatting on mobile devices.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Both the HELM user interface and underlying code base have been tested with users with learning difficulties, limited sight, limited hearing and colour blindness. HELM has also been tested with some assistive technology such as screen readers.
API Yes
What users can and can't do using the API HELM includes APIs for linking to staff rostering tools, for example Active Directory, for the purposes of user validation and single sign on. HELM also includes APIs for linking with CRM tools, for example Microsoft Dynamics.
All APIs are developed and maintained internally, with an API customisation service offered to clients if required.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Buyers can customise:
Logos, overall style and branding, web addresses, user interface display modes, registration data types and fields, administrator/manager roles & permission and hierarchies, reporting tools and data export, learning pathways as a factor of job type or learning requirements, organisation of content into 'Core' and 'Standard' categories, archiving and retrieval of users/user data.
Customisation options are restricted to client admin.

Scaling

Scaling
Independence of resources HELM is scaled according to demand in one of two ways:
Horizontal scaling - adding more server nodes.
Vertical scaling - increasing server resources.
Server resource usage is monitored and as demand increases more resources are allocated accordingly.

Analytics

Analytics
Service usage metrics Yes
Metrics types As a learning management system, HELM provides the full range of user analytics and service metrics as standard. These include, but are not limited to: user activity reports, learning progression reports, assessment metrics, multi-site activity reports, global module performance and scoring and completion status. Metrics are provided at user, cohort, job, site and regional levels.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach Covered by Amazon's security policies, which are compliant with ISO 27001.

Internally, OCB Media are compliant with the Cyber Essentials scheme. In the rare instances that external storage such as USB sticks or external hard drives are used they are encrypted.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach HELM includes a data export function as standard.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability HELM is provided on the assumption of 99.9% guaranteed availability within a calendar month. If HELM is unavailable to this level then client accounts are credited as follows:
Equal to or greater then 99.0% but less than 99.9% - 10% credit
Less than 99.0% - 25% credit
Approach to resilience HELM uses AWS servers: https://aws.amazon.com/security/

If there is a problem with the database server, we can restore it to any point in the last 30 days, to the nearest 5 minutes.

For additional resilience we can, if requested by the client, use multiple database servers in a similar way that we use multiple web server nodes but this obviously has a cost implication.
Outage reporting Alerts are configured in AWS Cloudfront to alert of periods of high resource demand. Pingdom is used to alert when a site is down.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Server management interface is accessible only by HELM developers, and they only have access to what directly concerns them.
In software, all access is controlled using the default WordPress mechanisms i.e. roles and capabilities.
Support channels are usually handled by our clients, but in rare cases where clients use our Jira installation they connect via their Atlassian accounts. Clients are only able to view projects which they are associated with.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach HELM complies with the HSCIC Information Governance Toolkit Level 2 requirements.
Information security policies and processes We use an internally derived information security policy at present which adheres to basic best practices. We are investigating becoming compliant with ISO 27001 or a similar standard.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All code is version-controlled through Git.
All database changes are able to be rolled back through backups if necessary.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Server vulnerabilities are patched through Ubuntu’s apt repositories.
WordPress and associated plugins are kept updated via auto update process.
Critical patches are deployed on release day, non-critical patches are assessed and deployed within a week.
We get information on potential threats from various industry blogs as well as WordPress vendors who focus on security such as WordFence and iThemes.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Amazon Cloudwatch monitoring to monitor availability.
iThemes Security, WordPress Security Audit Log and our own audit logging for identifying compromises.
On discovering a compromise our actions and speed in taking them would depend on its severity. In critical cases such as where a server could be hijacked, the server would be suspended immediately until a patch could be deployed.
Incident management type Supplier-defined controls
Incident management approach We use Jira internally and open it to clients when they don’t have a solution of their own, but this is rare.
Most of our clients already have incident management processes and include is in theirs. In all cases the service being used is Zendesk.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.98 to £40 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trials can be provided for both users and administrators on a separate trial instance. In both cases the trial provides full access to all elements of HELM for a 1 month period, which can be extended on request.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑