Content Formula

Wizdom SharePoint Intranet as a Service

Wizdom is a SharePoint Intranet-in-a-box for Office 365 and/or SharePoint on premise.

Wizdom extends and simplifies SharePoint and Office 365's capabilities, creating intranets that are intuitive to navigate, easy to maintain and highly configurable. Wizdom enables collaboration, information sharing and social features for today's enterprise.

Features

  • Over 50 configurable and easy to use Intranet features
  • Responsive design for mobile and tablet
  • Full integration with Office 365 applications
  • Multiple sophisticated and targetable news systems
  • Community and project sites with collaboration features
  • Social features including comments, likes, @ mentions, sharing with notifications
  • Content governance
  • Customisable look and feel
  • Rapid implementation
  • Easy to integrate with external systems

Benefits

  • Users can consume content and complete tasks whilst on-the-move
  • Wizdom ensures Microsoft updates are immediately available
  • Wizdom aides collaboration and knowledge sharing creating efficient, productive workforce
  • Rapid deployment reduces up front cost and time to launch
  • Multiple web parts ensure most requirements can be catered for
  • Content governance ensures site content is relevant and current
  • Content is targeted for the user ensuring relevance and personalisation
  • Delivers user friendly, intuitive interface for publishers and end users
  • Like intranet lego, Wizdom allows speedy building of pages, tools

Pricing

£950 per transaction per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

381215485628155

Content Formula

Dan Hawtrey

0207 471 8500

dhawtrey@contentformula.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to SharePoint Online and Office 365 including all O365 applications
Cloud deployment model Private cloud
Service constraints Wizdom requires SharePoint Online, as this is the platform where documents are stored.

Wizdom requires an Azure instance to run certain services such as an application service and a database.

Wizdom also requires Active Directory to authenticate users.
System requirements
  • SharePoint Online licence
  • Azure environment

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond to and commence work on all tickets within 8 hours during office hours.

We do not offer weekend support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels You will be provided with a dedicated Project Manager and Account Manager for the duration of your engagement with Content Formula and Wizdom.

This Project/ Account Manager will be your main point of contact throughout the implementation and for all support requirements.

Your Project Manager will triage all requests, hand them out to the appropriate service and follow up on their delivery.

Our support levels are:
Priority 1 (feature not available) Response within 1 hours; Resolution, best effort; Escalation, 2 hours.
Priority 2 (Significant degradation) Response within 2 hours; Resolution, best effort; Escalation 4 hours.
Priority 3 (limited degradation) Response within 4 hours; Resolution, 8 hours; Escalation 8 hours.
Priority 4 (limited users effected) Response within 8 hours; Resolution, 8 hours; Escalation 8 hours.

Standard support hours are Monday to Friday between 9am and 5:30pm.

The cost for this level of support is £250 per month, payable annually in advance, plus £145 per hour of effort.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The Wizdom implementation process includes administrator training and content owner training that involves either onsite or online training for a select number of site and content owners.

We then offer an extensive period of support whilst administrators begin to upload content onto the intranet. During this phase we are on hand to fix any issues and offer on demand support to the named administrators until the intranet is approved for launch.

We also create bespoke documentation for wider circulation.

The full implementation process includes discovery to understand your business and users objectives, UX and IA to define the site map, information structure, navigation, taxonomy , graphic design to ensure the site represents your organisation and full technical configuration of your Wizdom intranet.

End user education can be added to the implementation scope if required. This would include a communications plan that introduces new intranet features illustrating how to adopt and make best use of each feature.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Powerpoint
End-of-contract data extraction Wizdom uses SharePoint to store all of the user data. At the end of the contract, the information will still be available to the customer without the requirement for Wizdom.

If the customer wishes to transfer data away from SharePoint, custom tools can be created for this, or use of existing 3rd party tools may be used.
End-of-contract process The initial contracted period is one year. Costs for the first year are payable up front. Once the first year is complete, customers can cancel their subscription to Wizdom with three months notice.

Once notice has been given, at the three month point your Wizdom licence will be withdrawn meaning the WIzdom web parts will no longer be available to your organisation.

All content will remain available to you in your SharePoint environment on Office 365.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Wizdom application provides a responsive framework that transforms the view of desktop to mobile. The mobile view increases usability by using techniques such as larger buttons and a floating navigation and mobile gestures such as swiping through content and there is no loss of functionality.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Wizdom has been tested across screen reader devices to ensure accessibility. Whilst theses test results can vary from Wizdom installation to Wizdom installation and ultimately rely on the configuration used for each install, our development team will strive to ensure that the Wizdom application configuration meets every accessibility standard possible.
API Yes
What users can and can't do using the API Wizdom has a dedicated API that allows developers to not only interact with the Wizdom environment but also with your SharePoint Online instance.

The API allows users to fetch information as well as put information in to Wizdom and SharePoint Online.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Wizdom provides an interface that allows for easy customisation to the front end of SharePoint. This includes theming as well as module templating.

Wizdom is completely native to SharePoint and does not restrict any of the out of the box SharePoint customisation options that users have.

Administrators can define which users have access to the Wizdom admin interface.

Scaling

Scaling
Independence of resources Wizdom uses Microsoft's Azure environment to host the application. Azure allows us to scale out (over multiple web servers), or scale up (increase CPU and RAM). At time of project discovery we will make an initial recommendation around the resources required. As usage increases, we can scale out / up at any time.

Analytics

Analytics
Service usage metrics Yes
Metrics types Wizdom captures the following metrics around a users session:
- pages viewed
- user's location
- session time
- device information
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Web Tops Wizdom

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Wizdom uses Microsoft's Cloud to manage all of its data. Therefore, data at rest is handled within the cloud infrastructure that abides by Microsoft's principles. Certain data within the Wizdom application is encrypted for enhanced security.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All user data is stored within SharePoint Online and not within the Wizdom application. Data can be exported from SharePoint using custom scripts or 3rd party tools when required.
Data export formats
  • CSV
  • Other
Other data export formats Raw documents
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Wizdom is hosted on the Microsoft Cloud and as such offers the SLA that Microsoft provides.

Downtime is considered as any period of time when users are unable to read or write any portion of a SharePoint Online site collection for which they have appropriate permissions. A 99.9% platform guarantee is offered, and if not met a 25% platform fee credit will be given. Availability of less than 95% is met with a 100% platform fee credit.
Approach to resilience This information is available upon request.
Outage reporting Wizdom uses Microsoft's Service Health dashboard for outage reporting: https://portal.office.com/servicestatus

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Microsoft provides a dashboard to define which users have access to which services on Office 365. Users can be provided with elevated permissions to carry out tasks across the different features, such as Exchange Online and SharePoint Online.

Wizdom also provides an interface to allow SharePoint Online users with administrator access to configure the Wizdom application. These administrators are defined within the application by a master admin.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Content Formula will ensure the protection of all information assets within the custody of the Business.
High standards of confidentiality, integrity and availability of information will be maintained at all times.

Information is a major asset that Content Formula has a responsibility and requirement to protect.

Protecting information assets is not simply limited to covering the stocks of information (electronic data or paper records) that the Organisation maintains. It also addresses the people that use them, the processes they follow and the physical computer equipment used to access them.

This Information Security Policy addresses all these areas to ensure that high confidentiality, quality and availability standards of information are maintained.

If any user is found to have breached this policy, they may be subject to Content Formula’s disciplinary procedure. If a criminal offence is committed further action may be taken to assist in the prosecution of the offender(s).

The following identifies the reporting structure:
Responsible- Production Director, Technical Manager
Accountable- Managing Director
Consulted- Finance Director, Network Support Engineer
Informed- All permanent staff, contractors, and third party service providers (where appropriate).

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach During the development of any features on the Wizdom environment, all changes are tracked using version control. All code is peer and penetration tested to ensure quality, performance and security.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We perform internal vulnerability testing across the Wizdom platform. Once any vulnerabilities are identified, a fix will be processed and a new version of the Wizdom application will be issued for rollout. Depending upon the level of threat, this process can be completed in hours.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Microsoft has a built in Security Center that helps administrators identify data / security breaches. This data includes features such as user audit tracking, live threat management, data governance and reporting.
Incident management type Supplier-defined controls
Incident management approach We provide a customer portal for raising support requests for platform related incidents. This system allows users to define the level of urgency with their request.

Once a request is received it is assigned internally to the most appropriate person and communication is sent back to the customer via this portal.

If there is a global incident surrounding the platform, email alerts will be sent to customers providing a full update and analysis of the incident and any timelines associated with resolving.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £950 per transaction per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The trial period gives stakeholders the opportunity to access a demo version of Wizdom and to make changes to the system, upload content etc for a limited time period.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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