Method4 Limited

SharePoint cloud software

Our extensive expertise includes Office365 SharePoint Online, SharePoint 2016, SharePoint 2013, SharePoint 2010, MOSS 2007 and SharePoint Foundation. Method4 provide: Website, Intranet, Extranet, EDRMS and ECMS implementation. SharePoint strategy, information architecture, development, training, mentoring, migration and support. Microsoft Gold Partner and certified Microsoft Cloud Solution Provider.

Features

• SharePoint hosting, strategy, farm architecture, information architecture, design, build, support
• Implementation of SharePoint online, intranets, extranets, web parts, apps, controls
• ISO 27001, ISO 9001, Cyber Essentials accredited. Microsoft Gold partner.
• SharePoint Framework, C#, HTML5, CSS, XML, XSLT, JSON, PowerShell
• Multilingual SharePoint implementation including bilingual Welsh / English interfaces
• SharePoint Electronic Document and Records Management (EDRM) solutions
• Office365 SharePoint online migration and migration from legacy CMS
• SharePoint Enterprise Content Management (ECM) solutions
• Responsive web design and user experience (UX) design
• SharePoint integration e.g. Umbraco, CRM, social media

Benefits

• Government Digital Service Standard. GOV.UK Open Standards principles
• Adherence to WCAG 2.1 and W3C web and accessibility standards
• Enable business, financial and technical benefits that Cloud services deliver
• Hosting on Microsoft Azure, Office365, Rackspace Cloud, Amazon Web Services
• Enable best use of SharePoint tools at your disposal
• Certified Microsoft Cloud Solution Provider based in Cardiff, Wales
• Utilise methodologies such as Agile Scrum and PRINCE2
• Deliver enhanced Business Intelligence through SharePoint business critical solutions
• Power Platform (Flow, Automate, Power Apps, Power BI), Forms
• Web applications developed to the recommendations of OWASP

£615 to £995 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@method4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

380910914770399

Contact

Christian Coates
02920 665947
gcloud@method4.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No constraints
• System requirements: No specific system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normal business hours support 9 a.m. to 5:30 p.m. 24/7 support is also available outside normal business hours. ; ; Standard response within 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide a comprehensive helpdesk facility to clients. This includes an out of hours service and flexible service where support cover can be enhanced for short periods of time for specific events. Our support systems are standalone but are also integrated with customer and 3rd party support groups to provide a uniform service to users. Typically requests are received to the helpdesk via email or telephone and logged immediately in the support log. The support log is accessible 24/7 to clients, allowing them to see the issues that have been raised and update existing issues or alternatively raise new issues. The SLA offered would depend on the type of support being provided and would be tailored to fit our customer’s needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Both formal and informal tailored training and mentoring can be provided maximising the benefits of training time. We are able to provide online training as well as training facilities at our offices in central Cardiff.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Extracts are made as per customer requirements
• End-of-contract process: Termination terms will vary depending on the service offered, and will be agreed at the time of service commencement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Minor interface differences to display content appropriately on each device
• Service interface: No
• API: No
• Customisation available: Yes
• Description of customisation: Information available on request

Scaling

• Independence of resources: Logical isolation is used to segregate each customer’s data from; that of others. This provides the scale and economic benefits of multitenant services while rigorously preventing customers from accessing one another’s data.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics can be configured as per customer requirements
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data exports are made as per customer requirements
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Typical service availability is 99.95% The SLA offered would depend on the type of service being provided and would be agreed at the start of the contract.
• Approach to resilience: Available on request
• Outage reporting: Outages are reported on a service dashboard or via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: VPN access. 2-factor authentication. Username and Password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: URS
• ISO/IEC 27001 accreditation date: March 2017
• What the ISO/IEC 27001 doesn’t cover: Full coverage
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 Information Security Management System with named Information Security Manager. All security policies, processes and controls comply with ISO 27001 and ISO 27002.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our hosting services typically comply with CSA CCM v3.0 standards, supplemented by Method4 change management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our hosting services typically comply with CSA CCM v3.0 standards, supplemented by Method4 vulnerability management processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our hosting services typically comply with CSA CCM v3.0 standards, supplemented by Method4 protective monitoring processes.
• Incident management type: Supplier-defined controls
• Incident management approach: Our hosting services typically comply with CSA CCM v3.0 standards, supplemented by Method4 incident management processes.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £615 to £995 a person a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@method4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.