Deloitte LLP

EnterpriseNext for iOS: Delivery

The implementation and delivery of the cloud-based mobile solution following the outcomes of the 2-week EnterpriseNext for iOS design workshop

Features

  • Custom designed and developed native cloud-based iOS applications
  • Fast-track back office integration to your core platforms
  • Full end-to-end testing of the solution
  • Security, vulnerability and penetration testing of the cloud-based solution
  • Deployment Management (MDM) & Continuous Development
  • Dedicated application support post go-live
  • Delivery planning, management and governance ownership

Benefits

  • Strategic alliance with Apple to deliver best-in-class services
  • Access to Deloitte’s global team of public sector experts
  • Cross-functional team of specialists spanning design to deployment
  • Proven track record of delivering cloud-based solutions in government
  • Experienced in implementation of GDS design and development protocols
  • Flexible benefit-led pricing structure
  • Knowledge transfer to help build your internal capability

Pricing

£280 per person per day

Service documents

Framework

G-Cloud 11

Service ID

3 8 0 8 9 3 8 1 9 5 3 4 8 7 6

Contact

Deloitte LLP

Toby Spanier

0207 303 0913

publicsectorbidteam@deloitte.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
The EnterpriseNext for iOS Delivery should follow the 2-week EnterpriseNext for iOS Discovery phase, taking an idea from the previous phase and implementing as a part of the latter engagement.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Not Applicable
System requirements
IOS selected as your mobile operating system

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
We can offer different support levels based on the service requirement. We would agree this with the client at the time of order.

Cost may be in accordance with our rate card/pricing document.
Support available to third parties
No

Onboarding and offboarding

Getting started
Our team will work with you to agree the most practical approach for using your new application to ensure you gain the most value from it; but additional services which can be defined include agreeing a deployment approach, on-site training and producing documentation that describes how the app works, and how it should be used.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Flexible based on your requirements
End-of-contract data extraction
All data is owned by the client and the EnterpriseNext iOS App that we deliver can be hosted in a client private-cloud / environment. Any data extracted from the app will be in accordance with client data handling policies/regulations, and kept only by them.
End-of-contract process
We will discuss with customers any off-boarding or scope of exit requirements and reach agreement on the most suitable approach prior to an order being placed. The requirements should be documented in the Order Form by the customer, and Deloitte will include details in the Order Form as agreed between Deloitte and the customer

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Deloitte will work with your team to deliver a custom-designed native iOS mobile application that puts the needs of the user first
Service interface
Yes
Description of service interface
To complete
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
To complete
API
Yes
What users can and can't do using the API
To complete
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All client scenarios are likely to be unique and therefore many aspects of the solution can be customised. This includes user interface on the mobile application, integration, and specific use cases. At each phase of the project, clients are involved in the customisation, and the users of the service are engaged throughout, to ensure that services are tailored to specific requirements as appropriate.

Scaling

Independence of resources
During the EnterpriseNext Delivery phase our technical team will work with you to forecast key usage metrics such as the total and concurrent users, peak/off-peak usage periods and projected data sizes/volumes which will help us determine the best possible approach for managing the demand placed on the service allowing us to draw out recommendations such as the use of load balancers.

Analytics

Service usage metrics
Yes
Metrics types
Metrics provided can be agreed dependent on client requirements, but typically this would be based on measures such as: The number of users logged on, durations, and application log data
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
FIPS 140-2 on our physical devices (hard drive encryption).
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We can provide the data in real time, and the data is transient. The only data Deloitte would expect to have is client logs; we can provide this in a number of different formats, as in the next question.
Data export formats
  • CSV
  • Other
Other data export formats
Dependent on client requirements
Data import formats
  • CSV
  • Other
Other data import formats
Dependent on client requirements

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
No data transmitted outside the client’s dedicated environment.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99%
Approach to resilience
Available upon request
Outage reporting
A range of alerting options are available, to be agreed by the client (email, web dashboard, phone etc.)

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Protected via proxied, privileged access management system
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01/04/2019
What the ISO/IEC 27001 doesn’t cover
ISO/IEC 27001: 2013 covers all clients’ data, systems and services
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001:2013

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All config and change management processes are subject to multiple approval levels; where security is a consideration, this is approved by the internal cyber risk team.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Weekly scans for vulnerabilities; patches applied with Cyber Essentials Plus
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Fully-automated for monitoring and alerting for all client systems
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Fully managed and defined, in line with ISO/IEC 27001:2013

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£280 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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