Deloitte LLP

EnterpriseNext for iOS: Delivery

The implementation and delivery of the cloud-based mobile solution following the outcomes of the 2-week EnterpriseNext for iOS design workshop

Features

  • Custom designed and developed native cloud-based iOS applications
  • Fast-track back office integration to your core platforms
  • Full end-to-end testing of the solution
  • Security, vulnerability and penetration testing of the cloud-based solution
  • Deployment Management (MDM) & Continuous Development
  • Dedicated application support post go-live
  • Delivery planning, management and governance ownership

Benefits

  • Strategic alliance with Apple to deliver best-in-class services
  • Access to Deloitte’s global team of public sector experts
  • Cross-functional team of specialists spanning design to deployment
  • Proven track record of delivering cloud-based solutions in government
  • Experienced in implementation of GDS design and development protocols
  • Flexible benefit-led pricing structure
  • Knowledge transfer to help build your internal capability

Pricing

£280 per person per day

Service documents

G-Cloud 11

380893819534876

Deloitte LLP

Toby Spanier

0207 303 0913

publicsectorbidteam@deloitte.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to The EnterpriseNext for iOS Delivery should follow the 2-week EnterpriseNext for iOS Discovery phase, taking an idea from the previous phase and implementing as a part of the latter engagement.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Not Applicable
System requirements IOS selected as your mobile operating system

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Onsite support No
Support levels We can offer different support levels based on the service requirement. We would agree this with the client at the time of order.

Cost may be in accordance with our rate card/pricing document.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Our team will work with you to agree the most practical approach for using your new application to ensure you gain the most value from it; but additional services which can be defined include agreeing a deployment approach, on-site training and producing documentation that describes how the app works, and how it should be used.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Flexible based on your requirements
End-of-contract data extraction All data is owned by the client and the EnterpriseNext iOS App that we deliver can be hosted in a client private-cloud / environment. Any data extracted from the app will be in accordance with client data handling policies/regulations, and kept only by them.
End-of-contract process We will discuss with customers any off-boarding or scope of exit requirements and reach agreement on the most suitable approach prior to an order being placed. The requirements should be documented in the Order Form by the customer, and Deloitte will include details in the Order Form as agreed between Deloitte and the customer

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Deloitte will work with your team to deliver a custom-designed native iOS mobile application that puts the needs of the user first
Accessibility standards WCAG 2.1 AAA
Accessibility testing To complete
API Yes
What users can and can't do using the API To complete
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All client scenarios are likely to be unique and therefore many aspects of the solution can be customised. This includes user interface on the mobile application, integration, and specific use cases. At each phase of the project, clients are involved in the customisation, and the users of the service are engaged throughout, to ensure that services are tailored to specific requirements as appropriate.

Scaling

Scaling
Independence of resources During the EnterpriseNext Delivery phase our technical team will work with you to forecast key usage metrics such as the total and concurrent users, peak/off-peak usage periods and projected data sizes/volumes which will help us determine the best possible approach for managing the demand placed on the service allowing us to draw out recommendations such as the use of load balancers.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics provided can be agreed dependent on client requirements, but typically this would be based on measures such as: The number of users logged on, durations, and application log data
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach FIPS 140-2 on our physical devices (hard drive encryption).
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach We can provide the data in real time, and the data is transient. The only data Deloitte would expect to have is client logs; we can provide this in a number of different formats, as in the next question.
Data export formats
  • CSV
  • Other
Other data export formats Dependent on client requirements
Data import formats
  • CSV
  • Other
Other data import formats Dependent on client requirements

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks No data transmitted outside the client’s dedicated environment.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.99%
Approach to resilience Available upon request
Outage reporting A range of alerting options are available, to be agreed by the client (email, web dashboard, phone etc.)

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Protected via proxied, privileged access management system
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 01/04/2019
What the ISO/IEC 27001 doesn’t cover ISO/IEC 27001: 2013 covers all clients’ data, systems and services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001:2013

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All config and change management processes are subject to multiple approval levels; where security is a consideration, this is approved by the internal cyber risk team.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Weekly scans for vulnerabilities; patches applied with Cyber Essentials Plus
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Fully-automated for monitoring and alerting for all client systems
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Fully managed and defined, in line with ISO/IEC 27001:2013

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £280 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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