Polecat - risk intelligence

Polecat Digital Listening Analytics Software as a Service V2

Polecat SaaS automated analytics solution allows precise querying, pivoting and extracting meaning from unstructured ‘big data’. Sources available are; social media, online media (news, blogs, forums), NLA and subscription sources (subject to licence), internal sources (surveys, reports, audits, satisfaction). Real-time results are delivered in email, dashboards, exports and mobile reports.

Features

  • Federated search engine ingesting, transforming and enriching unstructured public/private data
  • Premium sources; press clippings, TV, radio, broadcast, NLA, Lexis, Factiva
  • Online sources; news, social media, Twitter, Facebook, Weibo, blogs, forums
  • Internal sources; audits, reports, minutes, feedback, satisfaction, staff, customer surveys
  • Specialist filters; MPs, NHS Organisations, Unions, 3rd sector, think-tanks, Cities
  • NLP; Text analytics, sentiment, entity tracking, influencer, topics, region, language
  • Real-time business intelligence visualisation; charts, graphs, tools, pivot, dashboards, taxonomies
  • Risk analytics including identification, classification, aggregation, prediction, alerts & insights
  • Delivery; mobile, web, cloud, API, ODF, Microsoft Office, SharePoint, email
  • Predictive capabilities; machine learning, regression analysis, neural networking, Hadoop, IoT

Benefits

  • Save money, time and make better informed decisions
  • Track, monitor and capture any type of risks in realtime
  • Understand and improve relationships with stakeholders and critical audiences
  • Easily quantify business-critical risks and opportunities in data repositories
  • Pinpoint low-volume high-impact known and unknown issues in real-time
  • Monitor, analyse, measure the impact of online and offline conversations
  • Benchmark current and predict future performance using historical regression
  • Track 100,000’s of companies, suppliers, brands, people, hospitals, local authorities
  • Monitor and report compliance of national and international regulations
  • Fast, succinct notifications of risk/high-profile events for senior management

Pricing

£15000 to £250000 per licence per year

Service documents

G-Cloud 9

380850222391445

Polecat - risk intelligence

Donna Baeza

07801940562

donna.baeza@polecat.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Not all public sources are loaded standard. Anycan be added on request
Historical data beyond 180 days on request
System requirements Modern web browser required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Average standard support is within 2 hours. Priority within 15 min
These reponse times will vary over the weekend
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard Support
Included in License fee
Technical and Application Experts
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training
User documentation
On site training
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Partition of the client specific data will be made available on exit via API or other digital carrier of choice
End-of-contract process Exit interview with customer
All confidential customer specific data will be destroyed after it has been passed to the customer and signed off as received/accessible.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Fully adoptive design for PC, Laptop, Tablet, Smartphone
Images and fontsize will differ per device
Accessibility standards WCAG 2.0 AAA
Accessibility testing Extensive testing around interface with various User Groups
API Yes
What users can and can't do using the API RESTful
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Sources: internal and external sources can be added on request
Languages: Language packs are available on request
Historical Data: on request beyond 180 days (in platform)
Views & Searches can be fully customised
User settings and rights

Scaling

Scaling
Independence of resources Through ongoing monitoring and contingency planning

Analytics

Analytics
Service usage metrics Yes
Metrics types User login
User time online
User search type
User search string
User dashboard view
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach API or alternative preferred by customer
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99.5% service availability
Approach to resilience We have Service Level Agreements (SLA) in place with our providers and clients to ensure resilience in case of attacks, fire or other disruptive events
Outage reporting Email alert

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels 2 factor authentication
certificate authentication
host and location authentication
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Polecat follows industry best practice and comply with CIS standards
Information security policies and processes Acceptable Use Policy
Authentication Policy
Backup Policy
Confidential Data Policy
Data Classification Policy
Encryption Policy
Email Policy
Guest Access Policy
Incident Response Policy
Mobile Device Policy
Network Access Policy
Network Security policy
Outsourcing Policy
Password Policy
Physical Security policy
Remote Access Policy

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach TBC
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Assessment
Monitoring
Mitigation prioritisation
Tracking & scheduled interventions
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Security Information & Event Management Solution (SIEM)
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident detection and recording
Classification and initial support
Investigation and diagnosis
Resolution and recovery
Incident closure
Ownership, monitoring, tracking, and communication (monitoring the progress of the resolution of the incident and keeping those who are affected by the incident up to date with the status)

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15000 to £250000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial User based access for up to 1 week to pre-built dashboard and visualisations
Link to free trial http://info.polecat.com/risklocator-demo?__hssc=167346209.2.1462269622575&__hstc=167346209.b9871a8d9236cba702fae60ab2c0d2b8.1461692915272.1462188238450.1462269622575.17&__hsfp=1803068200&hsCtaTracking=af10f864-f984-48bc-b6fb-839b8ece0605%7C92efff2a-75f2-47c6-bfc3-351fec07cd4d

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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