Imperago Flexitime Management & Access Control Solution.
- Real time flexitime recording.
- Access Control & time and attendance recording.
- HR & Payroll interface.
- Complex workforce management.
- Multiple posts recording.
- Sickness management.
- Real time reporting and management statistics.
- Mobile and remote access.
- Photo ID.
- Access Control & Building Management
- Accurate recording of employee time.
- Visibility on staff availability.
- Reduce turnover and staff absenteeism.
- Motivate staff and increase job satisfaaction.
- Reduce staff costs and overheads.
- Real time management reporting.
- Provide workforce flexibility
- Improve management of part time staff.
- Interfacing with other business systems.
- Reduce administration overhead.
£0.99 to £2.87 per user per month
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||None applicable.|
|System requirements||Imperago has no specific requirements around browser version.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
The priority of the call will naturally dictate the most appropriate action for any given support call, ensuring the minimum of disruption to users. However they will fall in in line with the four call statuses outlined below:
• Priority P1 – Resolution time 8 hours
• Priority P2 – Resolution time 2 days
• Priority P3 – Resolution time 3 days
• Priority P4 – Resolution time 5 days
• Priority P5 – Resolution time 10 days
During the process of resolving a fault there may be a change of call Priority.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
Hfx provide the following support services included at no additional cost:
Perform first and second level support for all supported hfx software and hardware products to authorised customer personnel
Provide detailed technical support direct to the customer as escalated
Provide support on customer’s site where escalated and
Process scheduled/planned work requests (installations, upgrades etc.)
Process and manage faults with Development
Perform annual preventive maintenance for hfx supplied and supported data collection equipment.
|Support available to third parties||No|
Onboarding and offboarding
Hfx has developed a standardised approach to configure the solution to support our customers. The approach is both collaborative and iterative, designed to build relationships between hfx and the customer to ensure that the configured solution delivered meets the customer’s needs. hfx will also assist and support its customers in aligning/realigning their business processes to enable them to maximise the benefits of the solution.
The solution also requires system users’ role-based access (RBAC) rights to be set up, either individually or in groups, to ensure that individuals’ permissions are applicable to their roles within the organisation, and that sensitive personal/clinical information is only accessible to those that need to see it.
|End-of-contract data extraction||At the end of the contract term, hfx will work with the customer to agree an exit plan, including the migration of data from the system and the decommissioning of any locally sited hardware provided under the contract. The customer can usually extract its own data from the system for migrating into the new/replacement system using the tools provided. Additional consulting and support services can be provided at additional cost if these are required.|
|End-of-contract process||At the end of the contract term, hfx will work with the customer to agree an exit plan, including the migration of data from the system and the decommissioning of any locally sited hardware (if any) provided under the contract. The customer can usually extract its own data from the system for migrating into the new/replacement system using the tools provided, and additional consulting and support services can be provided at additional cost if these are required.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Full functionality is offered on both a mobile and desktop device.|
|Accessibility standards||WCAG 2.0 A|
|Accessibility testing||Accessibility was developed in conjunction with existing cust0mers to ensure ease of use, clarity of font/text and to cater for staff with reduced eyesight.|
|What users can and can't do using the API||Interface configuration is performed by HFX technical staff based on requirements.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Independence of resources||
The SaaS platform has significantly greater resources than are required for current use.
The database design uses a distributed, resilient system so data is distributed amongst a number of nodes to provide resilience as well as performance.
|Service usage metrics||Yes|
|Metrics types||Service uptime. Support calls taken, resolved, outstanding by priority and against SLA.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Imperago offers the facility to export data in any open format.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||99.99% availability. For each outage below this level a daily pro-rata refund is made.|
|Approach to resilience||This information is available on request.|
|Outage reporting||E-mail alerts and also core services dashboard will keep users informed of availability.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||The system has a highly configurable permissions architecture that allows each data item to be separately configured if desired. However, in reality, this is rarely required, and grouped fields are generally used. Permission access is RBAC based. Roles are completely configurable, although the system comes preconfigured with a number of useful templates such as Group Administrator, Manager and HR Staff.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||Yes|
|Any other security accreditations||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Essentials|
|Information security policies and processes||An internal policy is in force which covers the way data is accessed, stored and managed during the whole lifecycle. This is followed by the support teams and cloud service team and is owned by the CTO.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Proposed changes are documented and risk assessed. Roll-back processes and procedures are documented and tested. Customer notified of risks, rollbacks and timelines for approval|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Vulnerability testing is carried out on a regular basis using commercial tools. Subscriptions from vendors and third parties also alert to vulnerabilities which the tools do not yet identify.
Patches and updates are applied within 24 hours of being available, or if no solution is available from a vendor, alternative action will be taken to mitigate or negate the risk.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Automated reporting of intrusion attempts and unusual activity is via multiple hardware and software systems which report by e-mail in real time to multiple addresses. All authentication logs and machine alerts are kept off-site so can not be deleted by attacker.
Escalation process is immediate in the event and engineers and Director will be alerted. Engineers are on call 247.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Incident Management is controlled by a process which guides the team through the assessment of the incident, evaluation of risk, loss and services affected.
Users can either ring, e-mail or report via the support portal. Incidents are prioritised as P1 (highest priority).
All incidents are followed up with a report detailing the root cause, immediate resolution and the changes to be implemented to prevent reoccurrence.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.99 to £2.87 per user per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|