Swytch

Swytch - Cloud Mobile Numbers

Swytch offers the ability to provide work mobile numbers on an employee’s personal device - removing the cost of work handsets while retaining control and ownership for the company, and allows the employee to benefit from a clear separation between work and personal communication.

Features

  • Provide employees a work mobile number on their personal phone
  • Get new UK mobile numbers, or port-in existing numbers
  • Compatible with iOS and Android employee devices
  • Make and receive calls/texts via Swytch numbers
  • Built in voicemail features with each line
  • Move numbers between users instantly (great for holidays/leave)
  • Call the world for local rates, no international call fees

Benefits

  • Remove the need to buy mobile handsets for employees
  • The benefits of "work phone" and BOYD in one solution
  • No long term contracts - monthly rolling
  • Totally flexible - add users and numbers instantly
  • Full control, numbers are owned and managed by the organisation
  • Employees don't need to change their phone, SIM or network

Pricing

£5 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

380592965814150

Swytch

Chris Michael

+447957143935

chris@swytch.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Employees must have a device running iOS 9.0 or higher, or Android 4.4 or higher
Swytch is network agnostic, so it doesn't matter what network operator the employee uses for their personal SIM number
System requirements Only an internet connection is required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Live chat available during UK working hours.
Email support response time is 1 hour for gCloud customers.
We can also communicate with users via our in-app chat facility.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is available for users to make enquiries and report any issues with their service.
We can authenticate users via web chat to allow us to access accounts, carry out any actions on the account and advise accordingly.
Web chat accessibility testing None. But our chat service is provided by a major player in the live web chat space.
Onsite support No
Support levels We can discuss issues directly with the user of the service rather than only with the administrator of the account.
Users may choose to get in touch directly with us via live chat, email or in-app communication.
We can provide bespoke support on a contract-by-contract basis.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide user documentation for administrators as well as end users. There are FAQs and video tutorials available.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction All mobile numbers provided to users are owned and managed by the organisation. They can request PAC numbers so that the numbers can be ported out of Swytch, just in the same was as any other mobile operator.
On request data can be exported so that it can be passed on to a new provider of the service.
End-of-contract process There are no termination fees. Contracts can be on a monthly rolling basis or a fixed length of time. At the end of any fixed term the service continues to operator at our monthly prices.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no desktop version of the service at the moment, this is planned for late 2018.
The service is managed via an online web dashboard, but is used (to make and receive calls/texts) via apps on the employee's device.
Accessibility standards None or don’t know
Description of accessibility Unknown
Accessibility testing None.
API No
Customisation available No

Scaling

Scaling
Independence of resources Our back-end network is fully scaleable to support the demand of the service at any time.

Analytics

Analytics
Service usage metrics Yes
Metrics types Users can see their usage metrics related to all calls and texts sent/received through their Swytch numbers
Administrators have usage metrics across all users within their account.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Request for an export file to be submitted to via any support channel.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We have a standard availability threshold and monitoring in place. Enhanced SLAs are agreed on a customer to customer basis.
Approach to resilience Available on request
Outage reporting Public dashboard and email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels User access controls are assigned according to the requirements of the user and organisation via user access profiling
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We work towards recognise standards
Information security policies and processes We work to UK law, GDPR and best practice on data protection, retention and disposal

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Undisclosed
Vulnerability management approach Available on request
Protective monitoring type Undisclosed
Protective monitoring approach Available on request
Incident management type Undisclosed
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Organisations can have up to 5 users, each with their own UK mobile number to trial the service for 7 days with free calls/texts to UK mobiles and landlines

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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