Gov360 OpenSky : Robotic Process Automation (RPA, AI, ML, UIPath)
OpenSky’s Gov360 Robotic Process Automation (RPA, AI, ML) offers a comprehensive RPA service. Using a robust methodology, we can analyse/assess business processes for RPA suitability, build a business case for RPA investment, and configure and deploy the UI Path robots, replicating interactions of people and technology to automate your processes.
- Robotic Process Automation (RPA) of IT & Business Processes
- Virtual Workers (Robots) interact with both local and remote applications
- Portal to manage data and initiate automations
- Infinity scalable cloud platform
- Infrastructure, Application, System and Process Agnostic
- Robotic Process Automation reporting and scheduling tools
- UIPath named Forrester Wave Report RPA Market Leader
- Robust Discovery Analysis Methodology, identifying your key processes for automation
- Optional post production ROI metrics Live Dashboard
- Expert Automation Planning, ensuring the correct processes are being automated
- Release staff to front line citizen-centric activities
- Cost reduction (hundreds of percent in ROI in year one)
- Efficiency gains (operate 24 hours a day and without error)
- Compliance (every action taken by the robots is auditable)
- Rapid deployment (in weeks, not months or years)
- Scalability (new robots can be created in seconds)
- Low infrastructure costs (multiple robots on a single virtual machine)
- Data analytics built in (allowing predictive proactive actions)
- Deals with semi and unstructured data (automate more processes)
- UIPath software combined with OpenSkys GovTech experience
£600 to £1250 per unit per day
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Open Sky Data Systems
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||UIPath|
|Cloud deployment model||Hybrid cloud|
|Service constraints||There are no constraints. RPA can be used in every department/agency and across all service lines. The robots are perfect anywhere where you have people manually transferring information through or between IT systems. There is a minimum set of hardware (Azure) and software requirements required to install the technologies.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||OpenSky provide excellent, flexible support services for Dynamics solutions, from standalone applications to complex systems. Our standard package provides remote support services by dedicated support experts from 08:00 to 18:00 Monday to Friday, with 24/7 access to the service desk portal. We provide aggressive SLAs with response times from 30 minutes for Severity 1 tickets, to 4 working hours for Severity 4 tickets, and guaranteed resolution times from 4 working hours for Severity 1 tickets to 40 working hours for Severity 4 tickets. Non-standard packages (onsite, out of hours or on-call support services) can be tailored to your needs.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||OpenSky provide excellent, flexible customer and technical support services for Dynamics solutions, from standalone applications to complex systems. Our ITIL aligned Service Desk combines expert technical personnel with expert customer service to bring the highest standard support solutions. Our standard package provides: - Level 2 and Level 3 Remote Support Services - Dedicated support service desk and cloud support experts from 08:00 to 18:00 Monday to Friday - 24/7 access to the service desk portal - Self-service Knowledge Base and FAQs facility on web portal - System Monitoring - Suite of Daily System Checks performed by start of business each day - Aggressive and guaranteed Response and Resolution times - Support Lead dedicated to your account - Face to face or video-conference meetings - Monthly Service Reports including performance against SLAs and KPIs - Facility for change requests, enhancements - Onsite Quarterly Service Review meetings Non-standard packages can be tailored to your needs, including: - Level 1 Remote Support Services - Onsite Level 1, Level 2 and Level 3 personnel - Out of hours or on-call support services|
|Support available to third parties||Yes|
Onboarding and offboarding
Launching a new system implies a change – so training covers not only ‘How does the new system work?’ but also ‘Why do we need a new system in the first place?’ For an end-user, the second question is key to achieving buy-in. Successful solution rollout and integration means focusing on driving adoption and ensuring everyone understands the benefits of working in a new way.
Training channels include via:
• Classroom: hands-on training
• Webinar: useful for ongoing/refresh training
• Self-service: all materials provided via support portal, including training guides, quick start tutorials, etc.
• eLearning: through partners such as Microsoft
Training groups typically include:
• Core Group Training: often people involved in the project team, the select panel co-create or test systems, becoming super-users and internal trainers, following system deployment
• Systems Administrators: tailored training delivered to a number of specialised staff, who will support colleagues, often through helpdesk services. Training may include system configuration and user management.
• Wider Group Training: rollout can be achieved through dedicated training days onsite with small groups with the ‘how’ and ‘why’ being explained and reinforced. This can also be done through shorter, more numerous, webinars. Training focuses on a role basis.
|End-of-contract data extraction||All data remains the IP of our clients. If clients do not wish to extend our contract to manage their data, we will work with the incoming, to ensure data is mapped to a new platform. Alternatively, for Microsoft platforms, an incoming provider will assume control of the existing data, as part of our handover project.|
OpenSky work closely with clients during the wind-down stages of a project to understand and map the next stage of their overall strategy. Whether a project is being handed back to our client, or to an incoming provider, we ensure the appropriate knowledge transfer takes place through several tasks, including:
• staff debrief
• status report indicating outstanding issues, risks and incomplete tasks
• ensuring all task and QA documentation is complete
• providing formal feedback to the client on project performance
• provide measure of project achieved and impact
• lessons learnt report
• map of any outstanding tasks for completion by incoming/client team
• financial close of the task
• statement of completion
These tasks will act as a Hand Over to Service (HOTS) package to the client.
The final part of our standardised approach will be to ensure that each project we support is closed-down and handed over to the client and/or support team (provided our support services cover the end of each project).
Pricing will be agreed with client at the scoping stage of each project. Typically, additional days are mapped out for changes to the project, outside the scope of the initial agreement.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||No|
|Description of service interface||Visit the following website: https://www.uipath.com/product/orchestrator|
|Accessibility standards||WCAG 2.1 AAA|
|Accessibility testing||Visit the following website: https://www.uipath.com/product/orchestrator|
|Description of customisation||The UiPath platform is highly extensible being written in .Net and using Microsoft Windows Workflow Foundation. We encourage customers to build their own Intellectual Property (which they own) on top of the platform.|
|Independence of resources||The UiPath platform can support hundreds of users and thousands of robots simultaneously.|
|Service usage metrics||Yes|
|Metrics types||The UiPath server (Orchestrator) has Elasticsearch and the Kibana reporting tool built in. This means that the usage metrics can be analysed in any way customers need.|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||UIPath|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||The UiPath platform does not store any user data so there is no need to export.|
|Data export formats||CSV|
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||UiPath availability is predicated only on the customers' infrastructure. The UiPath platform is operational 24/7/365. As that platform is Azure, please see Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745|
|Approach to resilience||Not applicable as the UiPath platform runs on the customers' infrastructure/cloud. As that Platform is Azure, please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/|
|Outage reporting||The UiPath Orchestrator will report any service outages and report in any way that the customer requires: dashboard, API, mobile, text or email. For the Azure Platform, Service Health is visible and can be monitored from the Service Health section of the Admin Dashboard in Office 365. Email Alerts can be configured to notify administrators of outages. The Office 365 Admin mobile application can also be used for push notifications on mobile.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
User name and password control over access to uipath products.
This can be achieved via AD or other auth mechanisms.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||CDL Group|
|ISO/IEC 27001 accreditation date||14/12/2018|
|What the ISO/IEC 27001 doesn’t cover||Actual accreditation achieved ISO 27017, which suggests additional security controls for the cloud, where ISO 27001 does not adequately cover this area|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||ISO 27017|
|Information security policies and processes||
UiPath Systems, Networks and processes are reviewed annually by the Information Security Office to ensure compliance with security policies and standards. Additionally, this review is subject to audit by the Internal Audit and External Audit.
At OpenSky, we have an internal ISO-27017 compliant, Information Security Policy which is available on request.
Regarding the Platform, see https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001 and The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp"
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Configuration & Change management is handled via Hipbath Maintenance and support agreement.
UiPath will track the UiPath RPA product components and will ensure changes are handled via a documented & agreed procedure. OpenSky adheres to Prince2 Methodology Change Management Process. For further information please see http://prince2.wiki/Change
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||UiPath implements all applicable security requirements reasonably needed for the protection of confidential data processed through UiPath systems while still continuing to operate its businesses effectively and efficiently. Microsoft Trust Centre provides details on management processes and testing for Azure|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
UiPath uses internal resources & external vendors to run assessment of potential risks & vulnerabilities.
If a risk or vulnerabilities is identified we have a internal procedure that handle them based on impact/ priority.
incidents are handled based on priority, starting from 4hrs response. For Microsoft Security and Compliance information, please see the following website for details https://docs.microsoft.com/en-us/office365/securitycompliance/
|Incident management type||Supplier-defined controls|
|Incident management approach||
Internally we use ITIL framework for Incident management.
Microsoft provides robust processes incidents.
• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analyzed to protect against future re-occurrence.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£600 to £1250 per unit per day|
|Discount for educational organisations||No|
|Free trial available||No|