Open Sky Data Systems

Gov360 OpenSky : Robotic Process Automation (RPA, AI, ML, UIPath)

OpenSky’s Gov360 Robotic Process Automation (RPA, AI, ML) offers a comprehensive RPA service. Using a robust methodology, we can analyse/assess business processes for RPA suitability, build a business case for RPA investment, and configure and deploy the UI Path robots, replicating interactions of people and technology to automate your processes.

Features

  • Robotic Process Automation (RPA) of IT & Business Processes
  • Virtual Workers (Robots) interact with both local and remote applications
  • Portal to manage data and initiate automations
  • Infinity scalable cloud platform
  • Infrastructure, Application, System and Process Agnostic
  • Robotic Process Automation reporting and scheduling tools
  • UIPath named Forrester Wave Report RPA Market Leader
  • Robust Discovery Analysis Methodology, identifying your key processes for automation
  • Optional post production ROI metrics Live Dashboard
  • Expert Automation Planning, ensuring the correct processes are being automated

Benefits

  • Release staff to front line citizen-centric activities
  • Cost reduction (hundreds of percent in ROI in year one)
  • Efficiency gains (operate 24 hours a day and without error)
  • Compliance (every action taken by the robots is auditable)
  • Rapid deployment (in weeks, not months or years)
  • Scalability (new robots can be created in seconds)
  • Low infrastructure costs (multiple robots on a single virtual machine)
  • Data analytics built in (allowing predictive proactive actions)
  • Deals with semi and unstructured data (automate more processes)
  • UIPath software combined with OpenSkys GovTech experience

Pricing

£600 to £1250 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

3 7 9 9 7 9 5 0 6 0 7 6 6 5 2

Contact

Open Sky Data Systems

Michael Cronin

35345855675

mcronin@openskydata.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to UIPath
Cloud deployment model Hybrid cloud
Service constraints There are no constraints. RPA can be used in every department/agency and across all service lines. The robots are perfect anywhere where you have people manually transferring information through or between IT systems. There is a minimum set of hardware (Azure) and software requirements required to install the technologies.
System requirements
  • Windows Server 2008 R2 SP1 for server
  • SQL Server 2008 Standard Edition SP1
  • Windows 7 for desktop with .Net Framework 4.5

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times OpenSky provide excellent, flexible support services for Dynamics solutions, from standalone applications to complex systems. Our standard package provides remote support services by dedicated support experts from 08:00 to 18:00 Monday to Friday, with 24/7 access to the service desk portal. We provide aggressive SLAs with response times from 30 minutes for Severity 1 tickets, to 4 working hours for Severity 4 tickets, and guaranteed resolution times from 4 working hours for Severity 1 tickets to 40 working hours for Severity 4 tickets. Non-standard packages (onsite, out of hours or on-call support services) can be tailored to your needs.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels OpenSky provide excellent, flexible customer and technical support services for Dynamics solutions, from standalone applications to complex systems. Our ITIL aligned Service Desk combines expert technical personnel with expert customer service to bring the highest standard support solutions. Our standard package provides: - Level 2 and Level 3 Remote Support Services - Dedicated support service desk and cloud support experts from 08:00 to 18:00 Monday to Friday - 24/7 access to the service desk portal - Self-service Knowledge Base and FAQs facility on web portal - System Monitoring - Suite of Daily System Checks performed by start of business each day - Aggressive and guaranteed Response and Resolution times - Support Lead dedicated to your account - Face to face or video-conference meetings - Monthly Service Reports including performance against SLAs and KPIs - Facility for change requests, enhancements - Onsite Quarterly Service Review meetings Non-standard packages can be tailored to your needs, including: - Level 1 Remote Support Services - Onsite Level 1, Level 2 and Level 3 personnel - Out of hours or on-call support services
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Launching a new system implies a change – so training covers not only ‘How does the new system work?’ but also ‘Why do we need a new system in the first place?’ For an end-user, the second question is key to achieving buy-in. Successful solution rollout and integration means focusing on driving adoption and ensuring everyone understands the benefits of working in a new way.
Training channels include via:
• Classroom: hands-on training
• Webinar: useful for ongoing/refresh training
• Self-service: all materials provided via support portal, including training guides, quick start tutorials, etc.
• eLearning: through partners such as Microsoft
Training groups typically include:
• Core Group Training: often people involved in the project team, the select panel co-create or test systems, becoming super-users and internal trainers, following system deployment
• Systems Administrators: tailored training delivered to a number of specialised staff, who will support colleagues, often through helpdesk services. Training may include system configuration and user management.
• Wider Group Training: rollout can be achieved through dedicated training days onsite with small groups with the ‘how’ and ‘why’ being explained and reinforced. This can also be done through shorter, more numerous, webinars. Training focuses on a role basis.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data remains the IP of our clients. If clients do not wish to extend our contract to manage their data, we will work with the incoming, to ensure data is mapped to a new platform. Alternatively, for Microsoft platforms, an incoming provider will assume control of the existing data, as part of our handover project.
End-of-contract process OpenSky work closely with clients during the wind-down stages of a project to understand and map the next stage of their overall strategy. Whether a project is being handed back to our client, or to an incoming provider, we ensure the appropriate knowledge transfer takes place through several tasks, including:
• staff debrief
• status report indicating outstanding issues, risks and incomplete tasks
• ensuring all task and QA documentation is complete
• providing formal feedback to the client on project performance
• provide measure of project achieved and impact
• lessons learnt report
• map of any outstanding tasks for completion by incoming/client team
• financial close of the task
• statement of completion
These tasks will act as a Hand Over to Service (HOTS) package to the client.
The final part of our standardised approach will be to ensure that each project we support is closed-down and handed over to the client and/or support team (provided our support services cover the end of each project).

Pricing will be agreed with client at the scoping stage of each project. Typically, additional days are mapped out for changes to the project, outside the scope of the initial agreement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices No
Service interface Yes
Description of service interface Visit the following website: https://www.uipath.com/product/orchestrator
Accessibility standards WCAG 2.1 AAA
Accessibility testing Visit the following website: https://www.uipath.com/product/orchestrator
API No
Customisation available Yes
Description of customisation The UiPath platform is highly extensible being written in .Net and using Microsoft Windows Workflow Foundation. We encourage customers to build their own Intellectual Property (which they own) on top of the platform.

Scaling

Scaling
Independence of resources The UiPath platform can support hundreds of users and thousands of robots simultaneously.

Analytics

Analytics
Service usage metrics Yes
Metrics types The UiPath server (Orchestrator) has Elasticsearch and the Kibana reporting tool built in. This means that the usage metrics can be analysed in any way customers need.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UIPath

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The UiPath platform does not store any user data so there is no need to export.
Data export formats CSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Legacy (mainframe, terminal screen, etc.)
  • Microsoft Office (Word, Excel, Outlook, Access)
  • ERP systems (Oracle, SAP, Microsoft Dynamics, etc.)
  • Native PDF documents
  • OCR'd documents and forms
  • Images (JPEG, GIF, PNG, etc.)
  • Web (any HTML including frames and multiple screens)
  • Chatbot (Google and Microsoft cognitive services)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability UiPath availability is predicated only on the customers' infrastructure. The UiPath platform is operational 24/7/365. As that platform is Azure, please see Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745
Approach to resilience Not applicable as the UiPath platform runs on the customers' infrastructure/cloud. As that Platform is Azure, please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
Outage reporting The UiPath Orchestrator will report any service outages and report in any way that the customer requires: dashboard, API, mobile, text or email. For the Azure Platform, Service Health is visible and can be monitored from the Service Health section of the Admin Dashboard in Office 365. Email Alerts can be configured to notify administrators of outages. The Office 365 Admin mobile application can also be used for push notifications on mobile.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels User name and password control over access to uipath products.

This can be achieved via AD or other auth mechanisms.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 CDL Group
ISO/IEC 27001 accreditation date 14/12/2018
What the ISO/IEC 27001 doesn’t cover Actual accreditation achieved ISO 27017, which suggests additional security controls for the cloud, where ISO 27001 does not adequately cover this area
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27017
Information security policies and processes UiPath Systems, Networks and processes are reviewed annually by the Information Security Office to ensure compliance with security policies and standards. Additionally, this review is subject to audit by the Internal Audit and External Audit.

At OpenSky, we have an internal ISO-27017 compliant, Information Security Policy which is available on request.
Regarding the Platform, see https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001 and The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp"

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration & Change management is handled via Hipbath Maintenance and support agreement.

UiPath will track the UiPath RPA product components and will ensure changes are handled via a documented & agreed procedure. OpenSky adheres to Prince2 Methodology Change Management Process. For further information please see http://prince2.wiki/Change
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach UiPath implements all applicable security requirements reasonably needed for the protection of confidential data processed through UiPath systems while still continuing to operate its businesses effectively and efficiently. Microsoft Trust Centre provides details on management processes and testing for Azure
Protective monitoring type Supplier-defined controls
Protective monitoring approach UiPath uses internal resources & external vendors to run assessment of potential risks & vulnerabilities.

If a risk or vulnerabilities is identified we have a internal procedure that handle them based on impact/ priority.

incidents are handled based on priority, starting from 4hrs response. For Microsoft Security and Compliance information, please see the following website for details https://docs.microsoft.com/en-us/office365/securitycompliance/
Incident management type Supplier-defined controls
Incident management approach Internally we use ITIL framework for Incident management.
Microsoft provides robust processes incidents.
• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analyzed to protect against future re-occurrence.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £600 to £1250 per unit per day
Discount for educational organisations No
Free trial available No

Service documents

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