Redcortex Ltd

Language Preference Service

Our Cloud-based Language Preference service can securely store all your customer’s language preferences - meaning every time you communicate with them, whether by phone, email, or post, you can be sure you are using their preferred language. Our software integrates with Microsoft Outlook, CRM systems and any other application seamlessly

Features

  • Record a customer language preference for any language (inc. braille)
  • Record different languages for telephone, email or post
  • Customers record their preferences only once for each medium
  • Integration with Outlook via native vxd for seamlessness
  • Suite of APIs for integration with CRM and other systems
  • Allows language preferences to be shared (or not) across organisations
  • Cloud-based hosting for scalability, security and resilience
  • Simple setup
  • Easy to integrate in business process across your organisation
  • Existing customer lists can be uploaded on request

Benefits

  • Improve customer satisfaction by showing that you know your customer
  • Enables organisations to better cater for customers in multi-lingual environments
  • Share language preferences with other bodies (ideal for Public Sector)
  • Ensures better understood communications with customers
  • Can be used for internal communications within multi-lingual organisations
  • Choose as many or as few languages as you wish
  • Reduce printing costs by producing sets of single language media
  • Low-cost easy to understand subscription cost model
  • 24x7 availability
  • Support models to meet your organisations needs

Pricing

£0.40 to £0.60 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 7 9 8 4 0 9 0 2 0 1 8 6 2 3

Contact

Redcortex Ltd

Martyn Mathews

07748342813

martyn.mathews@redcortex.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Office Suite, Microsft Dynamics CRM, any of your websites and/or internal applications.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
  • Ability to call Web services
  • Microsft Office licensing is required for Outlook integration

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support level is 99.9% and underpinned by the Microsoft Azure Platform.
Premier support is available with costs dependent on the size of your user base.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide documentation which will show users how to install the outlook plugin, and code snippets of how to integrate our APIs into your existing application. Professional services including help with development can be provided on request. We also provide an initial service to upload any existing language preferences for customers you may store already, on request.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A dump of records associated with the organisation will be provided either on physical media or to an agreed electronic repository, in a CSV format with field explanations.
End-of-contract process
The contract price includes the storage of as many customer language preferences as required through normal operations. Licences are per user within your organisation (i.e. the person querying the preference). It is anticipated that your entire user base would be licensed, particularly if automated systems will use the service.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our service is a backend service so simply requires integration with our JSON Rest API suite.
Service interface
No
API
Yes
What users can and can't do using the API
Our APIs can be used to:
Store a user or multiple user's language preference, for mail, phone or email.
Retreive a user's or multiple user's language preferences for mail, phone or email.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users of the service can determine:
Where they wish to share their customer's language preferences with other organisations
Which languages they wish to store preferences for

Scaling

Independence of resources
Loads are balanced by the Premium Azure Infrastructure services we use and are scaled appropriately to ensure a high performance experience for all users of the service. We can also deploy to the most geographically appropriate Azure site for latency benefits.

Analytics

Service usage metrics
Yes
Metrics types
As part of the billing process, we provide metrics of how many searches have been conducted, and how many sets of customer details have been stored during the last month.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data will be provided in a CSV dump file on request at end of contract.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our service is underpinned by Azure and we provide 99.9% availability.
Approach to resilience
Available on request
Outage reporting
Our public dashboard can be used to return the status of the APIs and the underpinning Azure infrastructure at any given time.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Username and complex password
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
24/08/2016
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are accredited under the Cyber Essentials Scheme.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
ITIL Compliant Change Processes are used throughout our service
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use Azure Security Centre to identify threats to our services - this combines Microsoft global threat intelligence and expertise, with insights into cloud security-related events across our Azure deployments. The Azure Security Center helps us detect actual threats early and reduce false positives. Cloud security alerts provide insights into the attack campaign, including related events and impacted resources, and inform ways to remediate issues and recover quickly.
When required we can patch our live services within 1 hour.
We also subscribe to InfoSec and newsfeeds from all our main vendors to identify threats.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Configuration, change management, incident response and protective monitoring are all demonstrated in our compliance with the ISO-27001 information security standard on Azure.
In addition to Azure's ISO-27001 compliance, and our use of independent 3rd party penetration tests, Azure operates an assumed breach model and uses active red-team penetration testing and vulnerability management as part of our Operational Security Assurance (OSA).
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Configuration, change management, incident response and protective monitoring are all demonstrated in compliance with the ISO-27001 information security standard.
Users can report incidents either via email or via telephone (for premier customers). Incident reports are provided by email

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.40 to £0.60 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A time-limited trial of our sandpit environment can be arranged on request

Service documents

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