Redwing Business Intelligence Ltd


ORIOLE provides the information that NHS Hospital Trusts need, to make the most efficient use of Operating Theatre resources, minimise costs, and improve patient safety. ORIOLE was developed in close collaboration with clinicians and senior managers. It provides comprehensive analytics from the raw data in existing Operating Room systems .


  • At-a-glance dashboard - Theatre Suite status for the week
  • Session level analytics
  • Theatre Case level analytics
  • Procedure level analytics
  • Easy to use with fast response
  • Web-based delivery
  • Mixed graphical and tabular reporting with drill-down to detail
  • Includes Board reports
  • Data Quality monitoring and reporting
  • Enhanced service level includes customisation


  • Measurably improves Theatres performance
  • Calculates Operating Rate, Run Rate, Utilisation Rate
  • Calculates Planned Usage Rate, Actual Usage Rate
  • Calculates Overall Closure Date, Planned Closure Rate, Unplanned Closure Rate
  • Zero administration, no infrastructure and no support costs
  • Zero delay in benefits realisation
  • Improved quality resulting in better patient care
  • Significant productivity gains with matched financial savings
  • Fully automated - big savings in staff time
  • Integrated with Redwing Data Warehouse and other Redwing Analytics


£2.98 to £3.95 per unit

  • Free trial available

Service documents

G-Cloud 10


Redwing Business Intelligence Ltd

Chris Kelly

0151 659 1908

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The Redwing Data Warehouse is the single source of the truth for NHS Trusts. It covers all aspects of Acute and Partnership Trusts, including inpatients, team-based activities, operating theatres, and so on. It rests on a bedrock of national standards and data definitions, and feeds all Redwing Analytic services.
Cloud deployment model Private cloud
Service constraints The service is delivered via the web (HSCN/N3) and is therefore not subject to any delivery platform limitations or local client software installation requirements. Updates to the warehouse are typically overnight, and the service is delivered during normal business hours.
System requirements
  • Internet Explorer 8+ on client machines
  • Most analytics are designed for full HD 1920*1080 screens

User support

User support
Email or online ticketing support Email or online ticketing
Support response times One business day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided through email and phone, with a standard response time within one business day. An incident escalation process is possible.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and user documentation is provided.

Demonstrations using client data can be provided.

Depending on selected interface, various data acquisition mechanisms can be provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All raw data resides and remains with the client. Redwing copies of that data will be archived into a safe haven.
End-of-contract process At end of contract, Redwing ceases to extract data for processing. This is part of the contact cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility As analytics are primarily graphical, no text alternatives are provided.
Accessibility testing None
Customisation available No


Independence of resources The application is multi-tenant and runs on scalable hardware


Service usage metrics Yes
Metrics types Number of transactions
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Standard mechanisms are available for export into PDF and XLS formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLS
Data import formats
  • ODF
  • Other
Other data import formats SQL Server to SQL Server encrypted-in-transit

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The availability service level for ORIOLE is 99.7% during standard business hours, with a mean time to recover of 4 hours.
Approach to resilience The service is provided using compute and storage technologies residing in a Tier 3 data centre.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Supplier-defined controls
Access restriction testing frequency At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Industry-standard best practices including NHS Governance
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier-defined controls
Vulnerability management type Supplier-defined controls
Vulnerability management approach Supplier-defined controls
Protective monitoring type Supplier-defined controls
Protective monitoring approach Supplier-defined controls
Incident management type Supplier-defined controls
Incident management approach Supplier-defined controls

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)


Price £2.98 to £3.95 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial We load a static copy of your Theatre and related information to a dedicated server to allow you to explore the available analytics. This is available for a period of two weeks.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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