EVP Group Ltd

Archidata / BIM Cloud Support

EVP supplies a suite of services to complement the implementation of Archidata – Integrated Property Management, and to provide ongoing support and quality control for storing building information. In addition, EVP also provides services to support the functionality of other cloud-based BIM systems.

Features

  • Assessment of your Building Information Management needs
  • Installation planning for Archidata - Integrated Property Management Solution
  • Implementation of your 2D and 3D data into Archidata
  • Data migration from third-party systems
  • Additional training on optimum use of Archidata
  • Systems testing and roll out of your Archidata solution
  • Integration of third-party systems with Archidata (BMS, CAFM, IOT)
  • Customisation / configuration of the Archidata API & UI
  • Gatekeeping - quality assurance for your building data
  • For other BIMs: analysis, migration, gatekeeping, archiving and customisation

Benefits

  • Achieve Digital Transformation with ‘BIM for Operations’
  • Automatically create ‘digital twins’ with existing data
  • Manage GLNs in line with GS1
  • Increase accessibility of your building data and systems
  • Achieve seamless data migration between systems
  • Maintain quality control and management of incoming building data
  • Improve space utilisation and asset tracking
  • Reduce costs through the integration of disparate systems
  • Gain scalability and flexibility for organisation changes
  • Improve collaboration with suppliers

Pricing

£450.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.murray@evpgroup.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 7 9 4 4 3 3 5 8 9 4 3 4 7 7

Contact

EVP Group Ltd Andrew Murray
Telephone: 07745 409052
Email: andrew.murray@evpgroup.io

Planning

Planning service
Yes
How the planning service works
Archidata is your key step towards the digital transformation of your public sector estate. As sole Archidata distributors in the UK, EVP will analyse your data and advise how Archidata would play a key role in overcoming the challenges of standardising data and consolidating systems.

EVP will provide support throughout your customer journey including: Requirements Analysis, Data Implementation, Data Migration, Systems Integration and Ongoing Support.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Archidata - Integrated Property Management solution

Training

Training service provided
Yes
How the training service works
Archidata offers four (4) types of training sessions:

1) Standard users authorized to browse and consult information - Overview of the Solution
(AutoCAD users, power users, and system administrators should attend this class):
• Building Dashboard
• Plan Room
• Search and export information
• View reports

2) Power users who will manage the solution by registering users, maintaining quality control, entering data and creating projects:
• Management of the different type of users
• Quality control
• Online data entry
• Reporting
• Management of projects

3) AutoCAD users authorized to modify plans
• InterZONE - dedicated software that links graphical information from plans to a relational database
• InterPLAN - dedicated software to upload plans to the solution

4) System administrators responsible for managing the server:
• Web Server Build Book
• Application of operational tasks

Custom training can be provided by arrangement.
Training is tied to specific services
Yes
Services the training service works with
Archidata – Integrated Property Management (see Lot 2).

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
EVP provides Data Implementation to migrate your existing 2D drawings, 3D models and documents to the Archidata cloud. Data stored on other cloud services or local legacy systems can be transferred via our Data Migration service. We can also use the Archidata API to link data that you wish to keep with third-party providers.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Archidata Integrated Property Management
  • Other BIM cloud software services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Archidata automatically standardises building data. By default, our Data Implementation process acts as a quality control procedure, which will identify any gaps in your building plans. This informs clients of remedial actions required to obtain this information from outside consultants or suppliers, or to plan capital works.

The completion of our implementation process marks the point when your building data is fully standardised, free from errors and BIM compliant. Quality reports from this procedure can inform the production of a Data Requirements Library (DRL).

The live building plan and integrated systems information ensure that all location IDs are up-to-date. This provides a record and audit of GLNs (Global Location Numbers) within the GS1 environment.

Our Gatekeeping service provides a quality control function for all incoming data to your cloud-based building management systems, including Archidata.

The Data Migration service also ensures that data held in legacy or third-party systems is imported and indexed to your specified standard.

Integrating third-party BMS data enables Archidata to automatically compare and validate information held in disparate systems e.g. financial, patient, maintenance, energy, etc.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide a range of cloud support services for the Cloud Software Archidata Integrated Property Management and other cloud BIM (Building Information Management) systems.

Archidata Services:

1. Requirements Analysis
2. Data Migration
3. Data Implementation
4. Support & Onboarding
5. Gatekeeping
6. Customisation

Other BIM systems:

1. Data Migration
2. Gatekeeping
3. Archiving

Our Gatekeeping service provides a quality control function for all incoming building data to Archidata and other cloud-based building management systems.

The Data Migration service provides support in converting, uploading and indexing data from one system to another. This includes legacy / archive data.

Further details on our Archidata / BIM Cloud Support are readily available in the Service Description Document.

Service scope

Service constraints
Service constraints are minimal. We provide remote and/or onsite support (by arrangement).

Delivery of the Archidata cloud service is reliant on a good quality internet connection.

Access to the Archidata web-based interface requires an internet-enabled device e.g. PC, mobile device, etc. (not included as part of the Archidata solution).

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support is available between 09:00-17:00 Mon-Fri (excluding Bank Holidays). We respond within 30 minutes. Questions that cannot be immediately resolved are logged and allocated for resolution. Response times are regularly reviewed as part of our internal quality procedures. Out of hours support is available on request.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
The web chat system we would use for clients has multiple features to help assistive technology users including co-browsing (allows an agent to view and control the visitor’s keyboard and mouse to assist them quickly), audio and video chat. These have been repeatedly tested by a QA team that regularly tests features and documents their findings in test reports. This includes features like the sizing of words, colours, contrast requirements, ability to tab across each element, etc – the kind of things that really help users with assistive technology.
Support levels
Our standard inclusive support package for includes:
· UK based telephone & web chat support Mon-Fri 09:00-17:00
· Web-based remote support (via common platforms TeamViewer, etc)
· Video-conferencing support (via common platforms – Google, Zoom, Skype, Teams, etc.)

Clients will be provided with an account manager who will be your initial contact for all queries or problems.

Out of hours technical support can be supplied as per your requirements.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Archidata – Integrated Property Management (www.archidata.com)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£450.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.murray@evpgroup.io. Tell them what format you need. It will help if you say what assistive technology you use.