Optum Health Solutions (UK) Ltd

Population Health Management

We help systems develop skills and capabilities to translate intelligence into high-impact proactive interventions. This includes segmentation, risk stratification and impact modelling. Through our proprietary
Symmetry and Impact Intelligence software suite, we support transformation based on an understanding of clinical risk in your population both now and in future.

Features

  • System Capability Development
  • Being a PHM Champion and Leader
  • Development of a PHM Executive
  • Segmentation
  • Risk Stratification
  • Impactability Modelling
  • Designing and targeting of interventions
  • PHM Coaching including Action Learning Sets
  • Information Governance
  • PHM-driven post-COVID recovery planning

Benefits

  • Builds population health management leadership capabilities
  • Develops a team to support delivery for the longer term
  • Accelerates system infrastructure
  • Enables ongoing use of the PHM cycle
  • Builds and embeds population health management approaches
  • Space to manipulate data and test/measure interventions and outcomes
  • Strengthen relationships, leadership and collaborative working
  • Prioritise where teams can focus to make an impact
  • Engage professionals through Action Learning methodologies
  • Support transfer of skills and knowledge to sustain approaches

Pricing

£937 to £3,605 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@optum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 7 9 2 1 2 0 7 6 6 3 9 4 8 9

Contact

Optum Health Solutions (UK) Ltd Bhavini Parekh
Telephone: 02074791749
Email: businessdevelopment@optum.com

Planning

Planning service
Yes
How the planning service works
We work with systems to build a structured programme of workshops and provide coaching to build and embed population health management approaches.
This includes:
• Building population health management leadership capabilities
• Helping you develop a team to support delivery for the longer term
• Working with business intelligence teams to accelerate system infrastructure and enable ongoing use of the PHM cycle
• Providing a space for BI teams to leverage data, define cohorts, outcomes of interest and test and measure the effectiveness of interventions.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within an hour to all queries. Our SLAs and priority allocation is included in the User Support section. At busy times the priority of the issue will be applied when determining a response and resolution. Issues are "ticketed" in the order received and customers will receive an automated reference number from our system, including email where we may not have spoken to the customer at that point. Our current performance is 98% of all issues responded to.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The service desk is accessible via email or phone.

Our telephone system targets are to answer calls within 45 seconds and our email support is designed so customers receive an automated response to recognise that their mail has been received by the service, prior to the initial agent contact.

We offer support across all our products based on 4 priority levels.

1. Response 1hr, resolution target 8hrs - for major disruption impacting many customers or more than one element of the service, or any clinical risk related issue.
2. Response 2 hrs, resolution target 2 working days - for major disruption impacting one element of the service.
3. Response 4 hrs, resolution target 5 days - for general support issues where impact is minimal. All service requests sit under this category.
4. Response 8 hrs, resolution target agreed with customers for non urgent issues with little business impact.

Users are provided with a unique reference number and our objective is to resolve on first point of contact if possible. Our targets are to achieve 95% on response and 85% on resolution.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£937 to £3,605 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@optum.com. Tell them what format you need. It will help if you say what assistive technology you use.